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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50274 Views
  • 66 replies
  • 25 likes
  • 50274 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881269 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881269 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27217 Views
  • 4 replies
  • 0 likes
  • 27217 Views
  • 4 replies
  • 0 likes

Problem with SD card storage (regular "hax" not working anymore).

So from out of nowhere my Galaxy S2 doesn't store my music on the SD card. I've redone the regular "hax" of downloading an early version of the app and changing the directory and then updating the software but it still stores on my phone. I've done i...

  • Casual Listener
  • So from out of nowhere my Galaxy S2 doesn't store my music on the SD card. I've redone the regular "hax" of downloading an early version of the app and changing the directory and then updating the so...
  • alittlepeace
  • Regular
  • 633 Views
  • 6 replies
  • 0 likes
  • 633 Views
  • 6 replies
  • 0 likes

Offline tracks not playing due to no connection.

For some reason my downloaded offline tracks are grayed out and I see a message saying that I do not have a connection. I should not need to be connected in order to play downloaded tracks.

  • Regular
  • For some reason my downloaded offline tracks are grayed out and I see a message saying that I do not have a connection. I should not need to be connected in order to play downloaded tracks.
  • Joe
  • Community Legend
  • 680 Views
  • 5 replies
  • 0 likes
  • Android App
    Offline Access
  • 680 Views
  • 5 replies
  • 0 likes

Android - SE Xperia S LT26i, Windows 7 64bit - Premium Account, Latest updates.

Okey. I've been looking trough the site for a while now and took some time for me to get here actually. Well, my situation is this:I've had Spotify Premium for years, even the account has been registrated way long time before that.But when I was able...

  • Music Fan
  • Okey. I've been looking trough the site for a while now and took some time for me to get here actually.   Well, my situation is this: I've had Spotify Premium for years, even the account has ...
  • GeirNilsen
  • Music Fan
  • 1047 Views
  • 9 replies
  • 0 likes
  • 1047 Views
  • 9 replies
  • 0 likes

Why must I have premium?

I'm sure this has been adressed before, but I figured I'd ask anyway. I have an andriod tablet, that is not a mobile device, it's only used in my house on my Wi-Fi less than 5 feet from my computer that has Spotify free. Why the deuce must I pay 10 b...

  • Visitor
  • I'm sure this has been adressed before, but I figured I'd ask anyway. I have an andriod tablet, that is not a mobile device, it's only used in my house on my Wi-Fi less than 5 feet from my computer t...
  • Marco
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify not playing over Bluetooth

Hi,The last few days Spotify will not play over the Bluetooth in my Ford Fusion. I brought my vehicle to the dealer and my Sync system is up to date, and other Bluetooth features of my phone are working correctly. Any ideas on how I can get Spotify t...

  • Casual Listener
  • Hi, The last few days Spotify will not play over the Bluetooth in my Ford Fusion. I brought my vehicle to the dealer and my Sync system is up to date, and other Bluetooth features of my phone are...
  • Peter__
  • Community Legend
  • 589 Views
  • 3 replies
  • 0 likes
  • 589 Views
  • 3 replies
  • 0 likes

Playlist folder titles unreadable (light grey) off line

I have the latest android version installed on the galaxy S3. Due to the fact that playlist folders appear at the bottom of the list in this new version (ridiculous) I created a playlist folder called all, then 3 sub folders, artists, albums & playli...

  • Visitor
  • I have the latest android version installed on the galaxy S3. Due to the fact that playlist folders appear at the bottom of the list in this new version (ridiculous)  I created a playlist folder...
  • markdmc
  • Music Fan
  • 690 Views
  • 1 replies
  • 1 likes
  • 690 Views
  • 1 replies
  • 1 likes

Not able to download or sync in my android mobile

Hello, I'm not able to download to my android mobile. If I try to use PC for sync, the mobile doesn't appear under devices. When I try direct download from mobile, it stays forever in 0% downloading. I reinstalled mobile applicationBoth devices are u...

  • Casual Listener
  • Hello, I'm not able to download to my android mobile. If I try to use PC for sync, the mobile doesn't appear under devices. When I try direct download from mobile, it stays forever in 0% downloading....
  • niconoelia
  • Casual Listener
  • 398 Views
  • 4 replies
  • 0 likes
  • 398 Views
  • 4 replies
  • 0 likes

Syncing questions

Hi there. Sorry if this has been asked before, but i couldnt find a thread for it: I just bought a new phone and i want to import my almost 2000 offline synced songs which I have on my SD card. Is there any way to do this? Tried downloading the songs...

  • Regular
  • Hi there. Sorry if this has been asked before, but i couldnt find a thread for it:   I just bought a new phone and i want to import my almost 2000 offline synced songs which I have on my SD ...
  • Joe
  • Community Legend
  • 347 Views
  • 3 replies
  • 0 likes
  • 347 Views
  • 3 replies
  • 0 likes

One single song cannot be played in offline

I have a certain song that cannot be played in offline mode. All other songs work fine, as well as syncing of the playlist. It's only this one song (La Vela Puerca - Va A Escampar) that won't be downloaded. As long as Spotify is online the song can b...

  • Casual Listener
  • I have a certain song that cannot be played in offline mode. All other songs work fine, as well as syncing of the playlist. It's only this one song (La Vela Puerca - Va A Escampar) that won't be down...
  • ascg
  • Casual Listener
  • 399 Views
  • 4 replies
  • 0 likes
  • 399 Views
  • 4 replies
  • 0 likes

fail to display page when trying to log in using facebook

I used to use spotify on my iPhone 5 all the time, recently it got stolen and now im using a sony experia LT15i. when i try to log in via facebook ( like i have always done) it goes to the browser and immediately says that the web page is unavailable...

  • Newbie
  • I used to use spotify on my iPhone 5 all the time, recently it got stolen and now im using a sony experia LT15i. when i try to log in via facebook ( like i have always done) it goes to the browser an...
  • Liam
  • Community Legend
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

HTC Desire C no downloading SD card

With the new Spotify app songs are no longer downloaded to the SD card of my HTC Desire C. Local storage is used, which allows for onlyu a few songs. How can I download on my SD Card??

  • Newbie
  • With the new Spotify app songs are no longer downloaded to the SD card of my HTC Desire C. Local storage is used, which allows for onlyu a few songs. How can I download on my SD Card??
  • Liam
  • Community Legend
  • 863 Views
  • 1 replies
  • 0 likes
  • 863 Views
  • 1 replies
  • 0 likes

Missing features

It's starting to like me, but I'd really like to find the option to add a whole Album to my starred music " they lack that boys.!! I'd like to hear if it's possible to have in the future. Cheers and keep improving Spotify! Leo

  • Regular
  • It's starting to like me, but I'd really like to find the option to add a whole Album to my starred music " they lack that boys.!!   I'd like to hear if it's possible to have in the futur...
  • Liam
  • Community Legend
  • 439 Views
  • 2 replies
  • 0 likes
  • 439 Views
  • 2 replies
  • 0 likes

>50% tracks sync in silence

Hey, When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 800 apparently, of which probably 200 work). This is incredibly ...

  • Casual Listener
  • Hey,   When I sync to my device, there is a large majority of the songs saving as silence (i.e. fail to load when in offline mode). How do I fix this? Is there a limit? (i've synced about 80...
  • solwretep
  • Music Fan
  • 597 Views
  • 5 replies
  • 0 likes
  • 597 Views
  • 5 replies
  • 0 likes

Please help spotify not working

I got a android pad gs701b whit android 4.0.3 .. I install the spotify app and I only get white screen no login can't get past that .. I gone true this forum and tried many solutions noting works I even installed a older app and the same thing.. !!!!...

  • Casual Listener
  • I got a android pad gs701b whit android 4.0.3 .. I install the spotify app and I only get  white screen no login can't get past that .. I  gone true  this forum  and tried many so...
  • Joe
  • Community Legend
  • 477 Views
  • 5 replies
  • 0 likes
  • 477 Views
  • 5 replies
  • 0 likes

Playlists not syncing between desktop and phone (Android)

Suddenly ran into a problem where songs added to a playlist on the desktop version (Win) don't come up on my phone. For example a new playlist shows up on the phone, but has 0 songs while on the PC it has about 400. No new songs added to (on PC) an e...

  • Casual Listener
  • Suddenly ran into a problem where songs added to a playlist on the desktop version (Win) don't come up on my phone. For example a new playlist shows up on the phone, but has 0 songs while on the PC i...
  • Liam
  • Community Legend
  • 235 Views
  • 1 replies
  • 0 likes
  • 235 Views
  • 1 replies
  • 0 likes

This is BS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I have been using Spotify since it first came out. And I have realized that they are slowly updating and tweaking their stuff so that free users can become premium users. I am unable to manually upload tracks, have to upload all local files again and...

  • Casual Listener
  • I have been using Spotify since it first came out.    And I have realized that  they are slowly updating and tweaking their stuff so that free users can become premium users.  ...
  • Joe
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Spotify Android app crashing when call comes in

I've been experiencing this issue after the latest update. Spotify crashes after receiving an incoming call, sometimes even when I don't answer it. Never happedn with the previous version. Using an LG-C800 Mytouch from T-Mobile. Any ideas how to fix?

  • Music Fan
  • I've been experiencing this issue after the latest update. Spotify crashes after receiving an incoming call, sometimes even when I don't answer it. Never happedn with the previous version. Using an L...
  • MrTed
  • Music Fan
  • 478 Views
  • 3 replies
  • 0 likes
  • 478 Views
  • 3 replies
  • 0 likes

EQ

Someone told me there is a eq app galaxy s3. I cannot find it. Please help me.

  • Casual Listener
  • Someone told me there is a eq app galaxy s3. I cannot find it. Please help me.
  • Joe
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

HTC One - White Screen after playing

I have a brand new HTC one. I install the app and all is well. I put the phone down and don't use it for 30 minutes or more and when I launch the app I get white screens. I have tried all the many hints about unisntalling and re-installing. Clearly i...

  • Roadie
  • I have a brand new HTC one. I install the app and all is well. I put the phone down and don't use it for 30 minutes or more and when I launch the app I get white screens.    I have trie...
  • Rorey
  • Spotify
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Solved!! Downloads freezing up and not finishing

hi, the past 3 weeks any album i download never finishes. I have 5 albums with 41%, 91%...ect This never happened before. if i go offline to listen they all grey out. I can stream fine and i have over 1GB available in space on my SD card. i have vers...

  • Casual Listener
  • hi,    the past 3 weeks any album i download never finishes. I have 5 albums with 41%, 91%...ect  This never happened before. if i go offline to listen they all grey out. I can str...
  • Joe
  • Community Legend
  • 7032 Views
  • 4 replies
  • 0 likes
  • 7032 Views
  • 4 replies
  • 0 likes