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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • hnavia
  • Regular
  • 28190 Views
  • 59 replies
  • 23 likes
  • 28190 Views
  • 59 replies
  • 23 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870563 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870563 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24785 Views
  • 3 replies
  • 0 likes
  • 24785 Views
  • 3 replies
  • 0 likes

Download problems

The app only syncs my offline playlists if the screen is on. HTC Sensation XE Why? Thanks in advance.

  • Casual Listener
  • The app only syncs my offline playlists if the screen is on. HTC Sensation XE Why? Thanks in advance.
  • magoo
  • Newbie
  • 1110 Views
  • 7 replies
  • 0 likes
  • 1110 Views
  • 7 replies
  • 0 likes

Not keeping my playlists downloaded

I have a Galaxy Nexus and I am starting to get frustrated because I have to redownload my playlist every night...are there any fixes for this?

  • Music Fan
  • I have a Galaxy Nexus and I am starting to get frustrated because I have to redownload my playlist every night...are there any fixes for this?
  • CC268
  • Music Fan
  • 345 Views
  • 4 replies
  • 0 likes
  • 345 Views
  • 4 replies
  • 0 likes

Spotify App Not Working on Motorola Droid Razr

The Spotify app stopped working two days ago; I have premium service. I log in using the Facebook log in, and the app recognizes my log in, but then it boots me out and asks me to log in with my Spotify log in. So, I try to reset the password to log ...

  • Casual Listener
  • The Spotify app stopped working two days ago; I have premium service.  I log in using the Facebook log in, and the app recognizes my log in, but then it boots me out and asks me to log in with m...
  • Peter__
  • Community Legend
  • 736 Views
  • 2 replies
  • 0 likes
  • 736 Views
  • 2 replies
  • 0 likes

I can't figure out how to get music from my computer onto my phone

I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?

  • Newbie
  • I am not able to play music that is on my computer and in my spotify playlists on my mobile phone. Why the heck am i paying 10 dollars if the program wont actually play my songs when i want it to?
  • rstumpf
  • Casual Listener
  • 552 Views
  • 2 replies
  • 0 likes
  • 552 Views
  • 2 replies
  • 0 likes

Solved!! Need Help...Stationed in Japan with a Japanese HTC EVO3 and cant get my Spotify back!!

Please if there is anyone in here that knows how to install, or knows a loophole, or work around the get the Spotify Mobile App to a Japanese cell phone i would would be very thankful. I am currently stationed at an Air Base in Japan and Soptify Mobi...

  • Casual Listener
  • Please if there is anyone in here that knows how to install, or knows a loophole, or work around the get the Spotify Mobile App to a Japanese cell phone i would would be very thankful. I am currently...
  • Marco
  • Community Legend
  • 1227 Views
  • 7 replies
  • 0 likes
  • 1227 Views
  • 7 replies
  • 0 likes

Help - sprint evo volume is stuck on full volume!

After the most recent upgrade, I can't adjust the volume when my headphones are plugged in. The volume is stuck on full blast. when i hit the lower volume button my android says its all the way down and even muted. no luck. help?

  • Newbie
  • After the most recent upgrade, I can't adjust the volume when my headphones are plugged in. The volume is stuck on full blast. when i hit the lower volume button my android says its all the way down ...
  • KrpZapheado
  • Casual Listener
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

Downloaded playlists disappears

It happened again: I have downloaded some playlists on my Galaxy Nexus and today they were all gone. Or not gone, they aren't just downloaded anymore. This has happened to me several times with 3 different phones, it's time to fix this problem now Sp...

  • Visitor
  • It happened again: I have downloaded some playlists on my Galaxy Nexus and today they were all gone. Or not gone, they aren't just downloaded anymore.  This has happened to me several times wi...
  • Peter__
  • Community Legend
  • 380 Views
  • 3 replies
  • 0 likes
  • 380 Views
  • 3 replies
  • 0 likes

Spotify on Android won't let me log in

I have a spotify premium account and have been trying to listen on my phone today, but the app is telling me that I am not logged in. I log in using my Facebook account. I click "login via FB" and it acts like it's logging me in, I see my playlists f...

  • Newbie
  • I have a spotify premium account and have been trying to listen on my phone today, but the app is telling me that I am not logged in.  I log in using my Facebook account.  I click "login vi...
  • David
  • Spotify Legend
  • 3555 Views
  • 4 replies
  • 0 likes
  • 3555 Views
  • 4 replies
  • 0 likes

can't open on android htc eos

i've had a premium account for several months with no problem. now morning when i try to open spotify i briefly see my playlists, then the screen goes to log in. every time i put in my log in information it tells me it's incorrect, then i try through...

  • Casual Listener
  • i've had a premium account for several months with no problem. now morning when i try to open spotify i briefly see my playlists, then the screen goes to log in. every time i put in my log in informa...
  • trishvos
  • Casual Listener
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Solved!! WTF!?

I bought a 30 day premium card and it didn't give me premium it gave me till july of unlimited!? Please help im a first time user and this isnt making a really good first impression!!

  • Casual Listener
  • I bought a 30 day premium card and it didn't give me premium it gave me till july of unlimited!? Please help im a first time user and this isnt making a really good first impression!!
  • Meister_Zeigler
  • Casual Listener
  • 743 Views
  • 6 replies
  • 0 likes
  • 743 Views
  • 6 replies
  • 0 likes

Solved!! Spotify Premium account on Samsung Galaxy Note 10.1 4G

I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet The problem is that I can hardly do anything because Premium membership is n...

  • Casual Listener
  • I have just bought a tablet: Samsung Galaxy Note 10.1 10 " 4G. No SIM card yet accessing the Internet with WiFi. I have installed the Spotify app and logged in on the tablet   The problem ...
  • Peter__
  • Community Legend
  • 2335 Views
  • 3 replies
  • 0 likes
  • 2335 Views
  • 3 replies
  • 0 likes

Galaxy Nexus issues

Hi, I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work. I've looked on the fourm for a little bit but was unable to replicate some of the successes people have had with their phones w...

  • Newbie
  • Hi,   I just became a premium subscriber a few days ago, but haven't really been able to get the mobile application to work.  I've looked on the fourm for a little bit but was unable to...
  • Liam
  • Community Legend
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

galaxy nexus wont get download playlist

Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared.Is quite annoying and I think you have been knowing this i...

  • Newbie
  • Hi guys Since the last upgrade 4.2.1 it won't get any playlist downloaded ... Any time I enter spotify after a shut down it asks me to log in again and all downloaded playlist are disappeared. ...
  • Peter__
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

What happens in case i loose my device?

Hi, i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices. So what is happening in case i got 1 song synced to 3 devices, then loose on of them and replace it?...

  • Newbie
  • Hi,   i'm wondering what happens in case i loose a device with synced files on it. As stated in the FAQ you can only sync files to 3 different devices.   So what is happening in cas...
  • Peter__
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • 162 Views
  • 1 replies
  • 0 likes

Temporary Error when merging accounts. Please try again.

I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks

  • Newbie
  • I just signed up for spotify premium. When i try to log in on the mobile Android app, it gives me this message everytime i press sign in. Can someone please help me? Thanks
  • Zoki
  • Newbie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Better Distinguishment Between Clean and Explicit Songs

On the Android app it is difficult to tell the difference between clean and expicit versions of a track or album. There is no tag or label or anything that will alert you as to the censorship or lack thereof. It would be nice if an [Explicit] label s...

  • Visitor
  • On the Android app it is difficult to tell the difference between clean and expicit versions of a track or album.  There is no tag or label or anything that will alert you as to the censorship o...
  • 367 Views
  • 0 replies
  • 0 likes
  • 367 Views
  • 0 replies
  • 0 likes

How do I do to remove downloaded music from my internal storage

Hi, I've been wondering how do I do to remove downloaded playlists. I mean, I know there is an option that allows to remove it, but I have noticed that the files are still somewhere on my phone tacking up space. Please, how do I do to delete the file...

  • Newbie
  • Hi,   I've been wondering how do I do to remove downloaded playlists. I mean, I know there is an option that allows to remove it, but I have noticed that the files are still somewhere on my ...
  • Peter__
  • Community Legend
  • 673 Views
  • 1 replies
  • 0 likes
  • 673 Views
  • 1 replies
  • 0 likes

Spotify doesn't work on my android

I have Spotify Premium, but lately all the songs have been grey. I can't play them. I've bought it for this month.. Why won't the tracks play?

  • Newbie
  • I have Spotify Premium, but lately all the songs have been grey. I can't play them. I've bought it for this month.. Why won't the tracks play?
  • Peter__
  • Community Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Premium "License to listen offline expired"

So i've upgraded to Premium, I wish to listen to a playlist offline. I'm able to login to Spotify for Ubuntu 12.04 (review version) and use the offline mode. However when i try and 'Sync' to my HTC device the phone app does **bleep** all. Spotify on ...

  • Visitor
  • So i've upgraded to Premium, I wish to listen to a playlist offline.   I'm able to login to Spotify for Ubuntu 12.04 (review version) and use the offline mode. However when i try and 'Sync' ...
  • tbagfish
  • Newbie
  • 1140 Views
  • 5 replies
  • 0 likes
  • 1140 Views
  • 5 replies
  • 0 likes

mobile device keeps "pausing" playback

not actually pausing, but on specific/particular songs, the music stops being audible.

  • Casual Listener
  • not actually pausing, but on specific/particular songs, the music stops being audible.
  • ngleichman
  • Casual Listener
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes