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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29682 Views
  • 60 replies
  • 24 likes
  • 29682 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871261 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871261 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24925 Views
  • 3 replies
  • 0 likes
  • 24925 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Why do I have to shuffle instead of click on the song I want?

I opened the app and chose the playlist but it just showed what was in there and I clicked and it only played a sample of the song. To get it to play I have to select shuffle. I want to choose what I'm going to listen to. How can I fix this. Also, I'...

  • Casual Listener
  • I opened the app and chose the playlist but it just showed what was in there and I clicked and it only played a sample of the song. To get it to play I have to select shuffle. I want to choose what I...
  • Susan_GP
  • Moderator
  • 1015 Views
  • 7 replies
  • 1 likes
  • 1015 Views
  • 7 replies
  • 1 likes

Superuser Contribution Play Queue retains only the next 2 songs when resuming a listening session

PlanPremiumCountryCanadaDeviceGoogle Pixel 5Operating SystemAndroid 12 My Question or IssueWhen listening to an album or playlist on the Spotify Android app, when I pause listening and then resume that session hours later, Spotify has remembered the ...

  • Regular
  • Plan Premium Country Canada Device Google Pixel 5 Operating System Android 12   My Question or Issue When listening to an album or playlist on the Spotify Android app, when I pause lis...
  • T-MacJam
  • Casual Listener
  • 946 Views
  • 4 replies
  • 1 likes
  • 946 Views
  • 4 replies
  • 1 likes

Superuser Contribution Zahlung fehlgeschlagen

Wollte heute ein Abo abschließen, und die 3 Monate gratis testen. Habe dann versucht per Klarna zu zahlen, und musste 0,10 Cent bezahlen. Dies ging leider nicht habe jedes mal eine Meldung bekommen das die Zahlung nicht abgeschlossen werden konnte, a...

  • Casual Listener
  • Wollte heute ein Abo abschließen, und die 3 Monate gratis testen. Habe dann versucht per Klarna zu zahlen, und musste 0,10 Cent bezahlen. Dies ging leider nicht habe jedes mal eine Meldung bekommen d...
  • MartinT
  • Moderator
  • 114 Views
  • 3 replies
  • 0 likes
  • 114 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Rewind/Previous button is greyed out.

I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any way to fix this, as sometimes I accidentally skip t...

  • Casual Listener
  • I can't rewind or go to the previous song that just played because the button is always greyed. I'm just listening to one of my playlists. Also none of the other buttons are greyed out. Is there any ...
  • Xeno3
  • Visitor
  • 62531 Views
  • 20 replies
  • 0 likes
  • 62531 Views
  • 20 replies
  • 0 likes

Superuser Contribution Album cover is really low quality

The album cover is okay on the main page and the now playing screen, but its low resolution on the notification controls when the song plays in the background. | Device : Redmi 9T | Operating system : MIUI Global 12.0.9, Android 10 | Country : Poland...

  • Regular
  • The album cover is okay on the main page and the now playing screen, but its low resolution on the notification controls when the song plays in the background. | Device : Redmi 9T | Operating system ...
  • Maria
  • Moderator
  • 1596 Views
  • 33 replies
  • 1 likes
  • 1596 Views
  • 33 replies
  • 1 likes

Superuser Contribution Some songs are silent when playing via Google Speaker

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S22Operating SystemAndroid 14 My Question or IssueUsually I play my Spotify music via my Google Nest speakers without any problems. Today I noticed that I can't play every song from my playlist. Some ...

  • Casual Listener
  • Plan Premium Country Netherlands Device Samsung Galaxy S22 Operating System Android 14   My Question or Issue Usually I play my Spotify music via my Google Nest speakers without any pr...
  • MartinT
  • Moderator
  • 239 Views
  • 8 replies
  • 0 likes
  • 239 Views
  • 8 replies
  • 0 likes

Superuser Contribution Music plays by itself after bluetooth disconnected

I'm having an issue with spotify playing music by itself. This happens mostly when I disconnect a bluetooth device. The app shows no music playing and the only way I can stop the music is by going into 'App Setting' on my phone and 'Force Stop' the a...

  • Casual Listener
  • I'm having an issue with spotify playing music by itself. This happens mostly when I disconnect a bluetooth device. The app shows no music playing and the only way I can stop the music is by going in...
  • MartinT
  • Moderator
  • 12407 Views
  • 43 replies
  • 3 likes
  • 12407 Views
  • 43 replies
  • 3 likes

Superuser Contribution Buy audiobook link in email only takes me to the app so can't confirm why

The email link to buy the audiobook takes me to the app not webpage so I just go round in circles. I log in to the web version but there is no option to search content. I have logged in and out several times and reinstalled the app. I still cannot co...

  • Visitor
  • The email link to buy the audiobook takes me to the app not webpage so I just go round in circles. I log in to the web version but there is no option to search content. I have logged in and out sever...
  • Ivelina
  • Moderator
  • 151 Views
  • 3 replies
  • 0 likes
  • 151 Views
  • 3 replies
  • 0 likes

Superuser Contribution Cant view all songs in my library as a list

PlanPremiumCountryUkDeviceGalaxy note 9Operating SystemAndroid pie My Question or IssueI can no longer view all the songs in my library as a list so i can now no longer automatically download every song i add to my library by having the download swit...

  • Newbie
  • Plan Premium Country Uk Device Galaxy note 9 Operating System Android pie   My Question or Issue I can no longer view all the songs in my library as a list so i can now no longer autom...
  • Niko673
  • Visitor
  • 28519 Views
  • 22 replies
  • 10 likes
  • 28519 Views
  • 22 replies
  • 10 likes

Superuser Contribution [Android]Podcast sort keeps resetting

PlanPremiumCountryUSADeviceLG V30Operating SystemAndroid 9 My Question or IssueWhenever I change the sort order for podcast episodes, it reverts to the default sort order after a few seconds. I prefer to sort from oldest to newest for podcasts that I...

  • Casual Listener
  •   Plan Premium Country USA Device LG V30 Operating System Android 9   My Question or Issue Whenever I change the sort order for podcast episodes, it reverts to the default sort o...
  • endrits079
  • Regular
  • 2117 Views
  • 21 replies
  • 2 likes
  • 2117 Views
  • 21 replies
  • 2 likes

Superuser Contribution Spotify on android auto podcast not show all tracks

Best I had Android auto on a S24 Ultra, i use spotify premium and i had list form a pocast with 164 tracks, but Spotify is showing only the first 29 numbers, afther that the list ands. On my phone there are 164 tracks, is there a way to fix this?

  • Visitor
  • Best    I had Android auto on a S24 Ultra, i use spotify premium and i had  list form a pocast with 164 tracks, but Spotify is showing only the first 29 numbers, afther that the list...
  • Susan_GP
  • Moderator
  • 98 Views
  • 1 replies
  • 0 likes
  • 98 Views
  • 1 replies
  • 0 likes

Superuser Contribution Roku Device in Android app only appears when Spotify app on Roku is open

Device: Pixel 8Roku Streaming Box Currently I can not transfer my listening (on Android) to my Roku box by selecting it in the android app device list within the Spotify app. This was a wonderful feature that used to exist that allowed me to directly...

  • Newbie
  • Device: Pixel 8 Roku Streaming Box   Currently I can not transfer my listening (on Android) to my Roku box by selecting it in the android app device list within the Spotify app.  This wa...
  • Ivelina
  • Moderator
  • 89 Views
  • 1 replies
  • 0 likes
  • 89 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify plays podcasts but stopped playing music

PlanPremium Duo CountryUKDeviceFairphone 4Operating SystemAndroid 13My Question or IssueToday Spotify won't play music but still plays podcasts on my Fairphone. The other phone on the same Duo account is fine (Motorola).I've cleared cache and data, u...

  • Casual Listener
  • Plan Premium Duo  Country UK Device Fairphone 4 Operating System Android 13 My Question or Issue Today Spotify won't play music but still plays podcasts on my Fairphone. The other phone...
  • MartinT
  • Moderator
  • 299 Views
  • 7 replies
  • 2 likes
  • 299 Views
  • 7 replies
  • 2 likes

Superuser Contribution Downloaded Songs/Playlist Not Loading When Offline

PlanPremiumCountryUSA DeviceS23 Ultra Operating SystemOne UI 5.1 My Question or IssueThis has been happening for quite some time and it's starting to extremely annoy me. I live in NYC and commute on the train. I never had this problem before until th...

  • Music Fan
  • Plan Premium Country USA   Device S23 Ultra   Operating System One UI 5.1   My Question or Issue This has been happening for quite some time and it's starting to extremely ...
  • amadeinic
  • Newbie
  • 3884 Views
  • 33 replies
  • 5 likes
  • 3884 Views
  • 33 replies
  • 5 likes

Superuser Contribution Spotify stops when i use others apps

Im in a Xiaomi redmi note 10Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time nevers happenI reinstalled the appClear cacheRestart...

  • Casual Listener
  • Im in a Xiaomi redmi note 10 Spotify stops playing music randomly when i use others apps like intenet browser or even notepad, Twitter etc, sometimes it happen everytime i open other app others time...
  • Pi_31415
  • Casual Listener
  • 335 Views
  • 9 replies
  • 2 likes
  • 335 Views
  • 9 replies
  • 2 likes

Superuser Contribution Spotify loses registration as media player in quick settings (losing control over playback)

EDIT 2024-01-27: microG does track this issue in https://github.com/microg/GmsCore/issues/2118 PlanPremiumCountryGermanyDeviceFairphone 4Operating SystemLineage OS 20 with microG (Build Android 13) My IssueWhen restarting Spotify & playing back music...

  • Casual Listener
  • EDIT 2024-01-27: microG does track this issue in https://github.com/microg/GmsCore/issues/2118   Plan Premium Country Germany Device Fairphone 4 Operating System Lineage OS 20 with micr...
  • Thimis
  • Regular
  • 3607 Views
  • 27 replies
  • 15 likes
  • Android
  • 3607 Views
  • 27 replies
  • 15 likes

Superuser Contribution Spotify Crashes on Google Nest Hub 2nd Gen

PlanPremium (Family)CountryUKDeviceGoogle Nest Hub 2nd Gen My Question or IssueMy Spotify Premium (Family) account won't play on my Nest Hub 2. The app seems to try to open (plays the opening sound and "Spotify" flashes on the screen) but then I just...

  • Casual Listener
  • Plan Premium (Family) Country UK Device Google Nest Hub 2nd Gen   My Question or Issue My Spotify Premium (Family) account won't play on my Nest Hub 2. The app seems to try to open (play...
  • Jolkll
  • Visitor
  • 3089 Views
  • 7 replies
  • 1 likes
  • 3089 Views
  • 7 replies
  • 1 likes

Superuser Contribution Weird pop-up during podcasts

 I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the customer support couldn't figure it out for me either. I ...

Screenshot_20240421_040707_Spotify.jpg
  • Newbie
  •   I like to use Spotify for the JRE podcast, and recently there was a change of some sort that added a weird UI that says "About the podcast" below the video, I can't find how to remove it, the cust...
  • Novy
  • Moderator
  • 198 Views
  • 8 replies
  • 0 likes
  • 198 Views
  • 8 replies
  • 0 likes

Superuser Contribution Podcast episode displays the wrong time and will not play the full episode

An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, despite it being in the middle of the episode. I am on...

  • Newbie
  • An episode of a podcast I'm attempting to listen to is supposed to be 27 minutes long. However, when I play the episode the time display only shows 11:27 minutes. It will not play past this time, des...
  • Eni
  • Moderator
  • 141 Views
  • 3 replies
  • 0 likes
  • 141 Views
  • 3 replies
  • 0 likes

Superuser Contribution On Google Maps quick menu choice (view Playlists) not working anymore!

Hi! During navigation mode on Google Maps the Spotify bar is shown with music playing (screenshot) . In the past if I clicked on bar it opens a quick menu to choose a Playlist. Now instead it opens directly Spotify app. This is annoying since navigat...

  • Newbie
  • Hi! During navigation mode on Google Maps the Spotify bar is shown with music playing (screenshot) . In the past if I clicked on bar it opens a quick menu to choose a Playlist. Now instead it opens d...
  • Elena
  • Moderator
  • 132 Views
  • 1 replies
  • 0 likes
  • google maps
    google maps integration
  • 132 Views
  • 1 replies
  • 0 likes