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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 28967 Views
  • 60 replies
  • 24 likes
  • 28967 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 870915 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 870915 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24845 Views
  • 3 replies
  • 0 likes
  • 24845 Views
  • 3 replies
  • 0 likes

Spotify is only playing about 200 songs of 700

I've got a playlist with about 700 songs, but spotify's only playing about 200 of them. I'm playing in shuffle mode and the 200 songs are at a random position in the playlist, but everytime I start the playlist nearly the same about 200 songs are pla...

  • Newbie
  • I've got a playlist with about 700 songs, but spotify's only playing about 200 of them. I'm playing in shuffle mode and the 200 songs are at a random position in the playlist, but everytime I start t...
  • rooooyyg
  • Newbie
  • 735 Views
  • 2 replies
  • 4 likes
  • 735 Views
  • 2 replies
  • 4 likes

error al descargar

hola! cuando pongo una lista de reproduccion a descargar aparece el indicador de descarga de las canciones, pero cuando activo el modo offline, este simbolo desaparece y no puedo escuchar las canciones, intente reinstalar pero no tuve solucion, tengo...

  • Casual Listener
  • hola! cuando pongo una lista de reproduccion a descargar aparece el indicador de descarga de las canciones, pero cuando activo el modo offline, este simbolo desaparece y no puedo escuchar las cancion...
  • 342 Views
  • 0 replies
  • 0 likes
  • 342 Views
  • 0 replies
  • 0 likes

Follow button isn't there

I have a J3 samsung and when I go to follow my friends on the app there was no follow button and I even tried deleting and redowloading the app and it still wasnt there.

  • Newbie
  • I have a J3 samsung and when I go to follow my friends on the app there was no follow button and I even tried deleting and redowloading the app and it still wasnt there.  
  • 491 Views
  • 0 replies
  • 1 likes
  • 491 Views
  • 0 replies
  • 1 likes

The music isn't really "shuffling"

So unfortunately my phone automatically updated my spotify, which I didn't want to happen. I commend spotify for trying some new things about spotify, but I just dont like the new update. Im a user that has the free subscription, and I'm completely f...

  • Newbie
  • So unfortunately my phone automatically updated my spotify, which I didn't want to happen. I commend spotify for trying some new things about spotify, but I just dont like the new update. Im a user t...
  • neoprodigy
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Downgrade to older version?

The new mobile app update is absolute **bleep**. I can't access ANY of the songs I'd saved and it gives me limited access to the artists I'm following/have songs from and the albums that I've saved/saved songs from. Unless I go premium I'm sure that ...

  • Newbie
  • The new mobile app update is absolute **bleep**. I can't access ANY of the songs I'd saved and it gives me limited access to the artists I'm following/have songs from and the albums that I've saved/s...
  • 2128 Views
  • 0 replies
  • 22 likes
  • 2128 Views
  • 0 replies
  • 22 likes

can you listen to unknown album songs?

hey, i've found a song i like on youtube ("sleep thru ur alarms" by Lontalius) and i saw it on spotify when i searched for it but it was greyed out and said "unknown album". the rest of the songs from the same album i know its in are playable, but th...

  • Newbie
  • hey, i've found a song i like on youtube ("sleep thru ur alarms" by Lontalius) and i saw it on spotify when i searched for it but it was greyed out and said "unknown album". the rest of the songs fro...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't buy premium in Israel

The app doesn't let me pay for the premium via PayPal or credit card Which work internationally

  • Casual Listener
  • The app doesn't let me pay for the premium via PayPal or credit card Which work internationally
  • Alfredo
  • Roadie
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution New android app - Radio?

Soooo... With the new app... Where are my artist radios? And where is the artist information/history/about?And for god's sake, wheres the search within a playlist, so I can verify if I already added a song?

  • Roadie
  • Soooo... With the new app...   Where are my artist radios?  And where is the artist information/history/about? And for god's sake, wheres the search within a playlist, so I can verify i...
  • user-removed
  • Not applicable
  • 1566 Views
  • 5 replies
  • 1 likes
  • 1566 Views
  • 5 replies
  • 1 likes

playlist wont play in shuffle and sudden UI change

Ever since i logged out then logged back in to a new account, the UI suddenly changed and now i cant play my playlsit in shuffle anymore, even when i select "shuffle play". so everytime i listen to the playlist i have to listen to the first few songs...

  • Visitor
  • Ever since i logged out then logged back in to a new account, the UI suddenly changed and now i cant play my playlsit in shuffle anymore, even when i select "shuffle play". so everytime i listen to t...
  • neoprodigy
  • Roadie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

I want to use Spotify like Pandora?

Let me explain: I'm not a huge fan of playlists per say, the type where you put all your favorite songs , maybe shuffle the list and then play all of thoise? I like being surprised with variety. I want to be able to indicate I like certain songs/ ban...

  • Newbie
  • Let me explain:   I'm not a huge fan of playlists per say, the type where you put all your favorite songs , maybe shuffle the list and then play all of thoise? I like being surprised with vari...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

No eq?

Hi all, for some reason I haven't been able to find my eq settings on my android, it was there previously, has it been removed or is this some kind of bug? Thanks

  • Casual Listener
  • Hi all, for some reason I haven't been able to find my eq settings on my android, it was there previously, has it been removed or is this some kind of bug?  Thanks
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Premium ADs

Dear Spotify!The Premium tier specifies NO ADS. This runs OK on all device classes (web, desktop, win10, speaker) except Android, where I, a long-time Spotify Premium user are regularly greeted with difficult-to dismiss, intrusive, full-screen ads.Wh...

  • Regular
  • Dear Spotify! The Premium tier specifies NO ADS. This runs OK on all device classes (web, desktop, win10, speaker) except Android, where I, a long-time Spotify Premium user are regularly greeted w...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Android login experience

Dear Spotify!The Android login experience is terrible, and may cause epilepsy attacks in people affected by flashing lights. Whenever you log in on an android phone with an existing Spotify (not adbook) account, the log in screen has a quickly vibrat...

  • Regular
  • Dear Spotify! The Android login experience is terrible, and may cause epilepsy attacks in people affected by flashing lights.   Whenever you log in on an android phone with an existing Spot...
  • csillaggyujto
  • Regular
  • 539 Views
  • 2 replies
  • 0 likes
  • 539 Views
  • 2 replies
  • 0 likes

Song Changing Randomly after Disconnecting from Android Auto

Ever since I've connected my phone to my car using Android auto, I've had a recurring, very specific problem. Whenever I use google to search a song on Spotify (basically not a song from one of my playlists), Spotify seems to remember that song very ...

  • Newbie
  • Ever since I've connected my phone to my car using Android auto, I've had a recurring, very specific problem. Whenever I use google to search a song on Spotify (basically not a song from one of my pl...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Couldn't set Spotify as music provider for Google assistant

Hi guys! So basically I am trying to set Spotify as the default music provider for Google assistant, but the option doesn't exist on the music menu. Check the attached screenshot for you to know what I am talking about. Any trick I could use or did I...

  • Newbie
  • Hi guys! So basically I am trying to set Spotify as the default music provider for Google assistant, but the option doesn't exist on the music menu. Check the attached screenshot for you to know what...
  • 368 Views
  • 0 replies
  • 1 likes
  • 368 Views
  • 0 replies
  • 1 likes

Solved!! Android

How am i able to change the colours/theme of my spotify on my phone (samsumg s6) i know its possible as ive seen people who have been able to do it in the past. Can anyone help me out?

  • Newbie
  • How am i able to change the colours/theme of my spotify on my phone (samsumg s6) i know its possible as ive seen people who have been able to do it in the past. Can anyone help me out?
  • nahum1980
  • Newbie
  • 395 Views
  • 2 replies
  • 0 likes
  • 395 Views
  • 2 replies
  • 0 likes

Default Playlist Name

Hello, To keep track of albums i want to listen to, i usually create a playlist for each album. This used to work great, because when adding a whole album to a new playlist the default name would be 'Artist - Album'.After the latest update however, t...

  • Regular
  • Hello,    To keep track of albums i want to listen to, i usually create a playlist for each album. This used to work great, because when adding a whole album to a new playlist the default...
  • LaBeteNoire
  • Casual Listener
  • 4292 Views
  • 11 replies
  • 40 likes
  • Android
  • 4292 Views
  • 11 replies
  • 40 likes

Why is a playlist grayed out but i cant even view the artist?

So i want to listen to songs on other playlists. I go to it and literally all the songs are blacked out. The thing is though, on other playlists some of the songs work. Do I just need to search the song manually? With unavailable songs i can still se...

  • Casual Listener
  • So i want to listen to songs on other playlists. I go to it and literally all the songs are blacked out. The thing is though, on other playlists some of the songs work. Do I just need to search the s...
  • yeetBTS
  • Casual Listener
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes