Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29918 Views
  • 60 replies
  • 24 likes
  • 29918 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871366 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871366 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24941 Views
  • 3 replies
  • 0 likes
  • 24941 Views
  • 3 replies
  • 0 likes

Superuser Contribution Can't open Album of the Song

PlanFree DeviceSamsung Galaxy M30s Operating SystemOne UI 3.1 (Android 11) My Question or IssueUnable to open Album of the Song but can play song from Playlist.

  • Casual Listener
  • Plan Free   Device Samsung Galaxy M30s   Operating System One UI 3.1 (Android 11)   My Question or Issue Unable to open Album of the Song but can play song from Playlist.
  • Eni
  • Moderator
  • 702 Views
  • 5 replies
  • 0 likes
  • 702 Views
  • 5 replies
  • 0 likes

Superuser Contribution Me están cobrando el plan incorrecto

Me están cobrando el plan individual y tengo contratado el plan estudiante

  • Visitor
  • Me están cobrando el plan individual y tengo contratado el plan estudiante
  • Yordan
  • Moderator
  • 128 Views
  • 1 replies
  • 0 likes
  • 128 Views
  • 1 replies
  • 0 likes

Superuser Contribution App swapping back to device storage from SD card (1tb) constantly

PlanPremiumCountryUSDevicegalaxy note 20 ultra 5gOperating SystemAndroid 13 My Question or IssueHow to keep SD card as primary storage persistent

  • Casual Listener
  • Plan Premium Country US Device galaxy note 20 ultra 5g Operating System Android 13   My Question or Issue How to keep SD card as primary storage persistent
  • Dian
  • Spotify Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Spotify wont log in

So I recently had trouble with spotify I logged out and it kept saying I am offline and wouldn't let me log inI redownloaded spotify but now it's saying that my password or username is incorrect. I reset my password and it's saying the same thing.

  • Newbie
  • So I recently had trouble with spotify I logged out and it kept saying I am offline and wouldn't let me log in I redownloaded spotify but now it's saying that my password or username is incorrect. I...
  • 1feriid
  • Newbie
  • 718 Views
  • 4 replies
  • 0 likes
  • 718 Views
  • 4 replies
  • 0 likes

Certain Podcasts will not play

I try to play dumb people town, or was playing episodes earlier this month and now it doesn't.

  • Casual Listener
  • I try to play dumb people town, or was playing episodes earlier this month and now it doesn't.
  • Hugefudge
  • Casual Listener
  • 153 Views
  • 2 replies
  • 0 likes
  • 153 Views
  • 2 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Group Session Podcast Desync

I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a different ad than me. Then we start back in the podcast at...

  • Newbie
  • I was very excited to listen to a podcast with my wife while she was away on a trip. It is currently not possible with group session. Once we get to an ad, our sessions desync. She will get a differe...
  • RipsFeather
  • Visitor
  • 896 Views
  • 4 replies
  • 2 likes
  • Mobile
    Podcasts
  • 896 Views
  • 4 replies
  • 2 likes

Superuser Contribution video podcast doesnt work with bluetooth headphones

PlanFree/PremiumFreeCountryUsa Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Samsung s9+Operating System(iOS 10, Android Oreo, Windows 10,etc.)Android 8.0.0My Question or IssueVideo wont play of I'm using bluetooth headphones. If I turn of...

  • Casual Listener
  • Plan Free/Premium Free Country Usa   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Samsung s9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 8.0.0...
  • Fancyowo
  • Visitor
  • 2209 Views
  • 8 replies
  • 2 likes
  • 2209 Views
  • 8 replies
  • 2 likes

my spotify isn't showing lyrics on my phone.

So I opened spotify and it doesn't show any lyrics. All songs has no lyrics, but on laptop there is. Back then I can still see the lyrics on the spotify android.

  • Visitor
  • So I opened spotify and it doesn't show any lyrics. All songs has no lyrics, but on laptop there is. Back then I can still see the lyrics on the spotify android.
  • ChooseAGoodUsername
  • Roadie
  • 225 Views
  • 1 replies
  • 1 likes
  • 225 Views
  • 1 replies
  • 1 likes

Superuser Contribution Lyrics not showing

PlanFreeCountryIndiaDeviceRedmi Note 10 Pro Operating SystemAndroid 12 My Question or IssueThe lyrics are not showing no matter what I try. I tried uninstalling and reinstalling and logging out and then logging in, cleared chache but nothing is worki...

  • Newbie
  • Plan Free Country India Device Redmi Note 10 Pro  Operating System Android 12   My Question or Issue The lyrics are not showing no matter what I try. I tried uninstalling and rein...
  • Christofer_Lloyd
  • Visitor
  • 307 Views
  • 3 replies
  • 2 likes
  • 307 Views
  • 3 replies
  • 2 likes

Superuser Contribution I can't turn off shuffle feature. Cleared caches, toggled icon to grey.

Cleared caches in phone and app, turned shuffle icon to grey, turned icon on and off, deleted app and re-installed.

  • Visitor
  • Cleared caches in phone and app, turned shuffle icon to grey, turned icon on and off, deleted app and re-installed.
  • Eni
  • Moderator
  • 126 Views
  • 1 replies
  • 1 likes
  • 126 Views
  • 1 replies
  • 1 likes

Superuser Contribution Android Auto - Artist Radio option

I recently began using AA on a 2022 Toyota with a Motorola. I specifically want to use the artist radio feature to listen to a "station" of mixed in music from any artist. If I am doing this on my phone via Bluetooth, I simply go to any artist, click...

  • Music Fan
  • I recently began using AA on a 2022 Toyota with a Motorola.  I specifically want to use the artist radio feature to listen to a "station" of mixed in music from any artist.  If I am doing t...
  • WaZQc
  • Casual Listener
  • 651 Views
  • 3 replies
  • 0 likes
  • 651 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android not offering auto fill for the app anymore

Hi there. Premium user in the US on Android 13 on my Samsung S22 Ultra and Android 12 on my Note 10+. I have no idea what I did, but I never get the option to autofill on any of my Android devices anymore. It's annoying because I have two accounts. T...

  • Regular
  • Hi there. Premium user in the US on Android 13 on my Samsung S22 Ultra and Android 12 on my Note 10+. I have no idea what I did, but I never get the option to autofill on any of my Android devices an...
  • OscarDC
  • Moderator
  • 496 Views
  • 3 replies
  • 1 likes
  • Autofill
  • 496 Views
  • 3 replies
  • 1 likes

Superuser Contribution the lyrics for a song are now suddenly translated into japanese??

I was looking at the lyrics of Kotikonnut by Korpiklaani on Android, and I was greeted with Japanese letters. On Musixmatch, the lyrics aren't even translated to Japanese, and all other songs seem to have their lyrics working correctly. I do not live...

  • Casual Listener
  • I was looking at the lyrics of Kotikonnut by Korpiklaani on Android, and I was greeted with Japanese letters. On Musixmatch, the lyrics aren't even translated to Japanese, and all other songs seem to...
  • Derpalord
  • Casual Listener
  • 196 Views
  • 2 replies
  • 0 likes
  • 196 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloaded local files to phone, can I download them back onto PC?

PlanPremiumCountryNetherlandsDeviceFairphoneOperating SystemAndroid My Question or IssueSome time ago I had a decent list of tracks I had on my PC in local files to spotify, and then used spotify to sync the playlists and download them to my phone. A...

  • Newbie
  • Plan Premium Country Netherlands Device Fairphone Operating System Android   My Question or Issue Some time ago I had a decent list of tracks I had on my PC in local files to spotify, ...
  • OscarDC
  • Moderator
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume is changing from song to song

I've tried to enable normalizing the music volume, but it still persists when I minimize the app or lock my phone screen. It starts occurring a few weeks ago. My application is the latest version.

  • Visitor
  • I've tried to enable normalizing the music volume, but it still persists when I minimize the app or lock my phone screen. It starts occurring a few weeks ago. My application is the latest version.
  • Lyubka
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution My account keeps switching to online. I set it to offline and then boom

Keep setting to offline mode. All my songs are downloaded and then I find out it automatically switches to online and is using my data

  • Visitor
  • Keep setting to offline mode. All my songs are downloaded and then I find out it automatically switches to online and is using my data
  • MihailY
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Can't Play Entire Library (Not Liked Songs)

PlanPremiumCountryUSDevicePixel2 XLOperating SystemAndroid My Question or IssueIn the past, I could save an entire album (or specific songs) to my library and then shuffle them all. With the latest updates, I'm still able to save songs to my library,...

  • Casual Listener
  • Plan Premium Country US Device Pixel2 XL Operating System Android    My Question or Issue In the past, I could save an entire album (or specific songs) to my library and then shuf...
  • Screensam
  • Casual Listener
  • 1545 Views
  • 2 replies
  • 2 likes
  • 1545 Views
  • 2 replies
  • 2 likes

Superuser Contribution Issue with seek.

So like I can't use seek feature I am not able to do skip forward while playing a song I have uninstalled and then reinstalled the app twice if I am having same issue my device is Vivo v21 and I have tried different music apps they are working fine w...

  • Visitor
  • So like I can't use seek feature I am not able to do skip forward while playing a song I have uninstalled and then reinstalled the app twice if I am having same issue my device is Vivo v21 and I have...
  • Novy
  • Moderator
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes