Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59729 Views
  • 68 replies
  • 26 likes
  • 59729 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28293 Views
  • 5 replies
  • 0 likes
  • 28293 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't listen to my Local Files on my Android phone

Each time I try to play a song from my local files, it automatically closes the spotify app and stops playing the song. I tried uninstalling all songs and installing them back again but it didn't work. I also tried to deactivate the feature of being ...

  • Visitor
  • Each time I try to play a song from my local files, it automatically closes the spotify app and stops playing the song. I tried uninstalling all songs and installing them back again but it didn't wor...
  • Yordan
  • Moderator
  • 123 Views
  • 1 replies
  • 0 likes
  • 123 Views
  • 1 replies
  • 0 likes

Superuser Contribution Phone (Motorola Moto G60S, Android 12) partially reboots after 1 or 2 songs

I open the app, start a song, all goes well till the song ends or maybe even when the following one starts and goes on for a couple of minutes... then the phone shuts off and reboots. But not completely. It stays loading without allowing me to unlock...

  • Casual Listener
  • I open the app, start a song, all goes well till the song ends or maybe even when the following one starts and goes on for a couple of minutes... then the phone shuts off and reboots. But not complet...
  • lakeceleryblackberry
  • Casual Listener
  • 417 Views
  • 5 replies
  • 0 likes
  • 417 Views
  • 5 replies
  • 0 likes

Superuser Contribution Issue with lyrics loading

PlanFree/Premium DevicePoco F5Operating SystemAndroid 14App version 9.0.18.604 Sometimes, the lyrics for a song loading forever. However, if I minimize the app and reopen it, the lyrics instantly show up. I've attached a video that demonstrates the p...

  • Casual Listener
  • Plan Free/Premium   Device Poco F5 Operating System Android 14 App version  9.0.18.604   Sometimes, the lyrics for a song loading forever. However, if I minimize the app and ...
  • Yordan
  • Moderator
  • 372 Views
  • 3 replies
  • 0 likes
  • 372 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android + iOS] Volume steps too big when using "Spotify Connect"

Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11 My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" and built-in "Chromecast" you can switch between these two modes". When using ...

  • Roadie
  • Plan Premium Country Germany Device Samsung Note 10 + Operating System Android 11   My Question or Issue When connecting Spotify to a speaker with built-in "Spotify Connect" ...
  • Servo2
  • Casual Listener
  • 12676 Views
  • 62 replies
  • 27 likes
  • 12676 Views
  • 62 replies
  • 27 likes

Selecting New Podcasts closes Android App

PlanPremiumCountryUKDevicePixel 8 ProMy Question or IssueFor some time now, whenever I select the 'New Episodes' item in My Library, the app closes. Then I reopen it, and can select the item.

  • Casual Listener
  • Plan Premium Country UK Device Pixel 8 Pro My Question or Issue For some time now, whenever I select the 'New Episodes' item in My Library, the app closes. Then I reopen it, and can select the...
  • ribezaz
  • Spotify Star
  • 163 Views
  • 3 replies
  • 1 likes
  • 163 Views
  • 3 replies
  • 1 likes

Superuser Contribution Don't switch to playing on phone when I connect a Bluetooth device

I play Spotify across many devices: On my computer while I work, on my daughter's speaker during bedtime, etc...Whenever I connect a bluetooth device to my phone, Spotify switches to playing on my phone. How can I stop Spotify on my phone from taking...

  • Regular
  • I play Spotify across many devices: On my computer while I work, on my daughter's speaker during bedtime, etc... Whenever I connect a bluetooth device to my phone, Spotify switches to playing on my ...
  • cquoica
  • Casual Listener
  • 2949 Views
  • 16 replies
  • 10 likes
  • 2949 Views
  • 16 replies
  • 10 likes

Superuser Contribution Jam disappeared

Plan: PremiumOperating System: Android 11 My Question or Issue:Jam disappeared. It's not in the app anymore.The feature broke some time ago, and by that I mean the button for "start a jam" became unresponsive. One could click on it many times to no a...

  • Casual Listener
  • Plan: Premium Operating System: Android 11   My Question or Issue: Jam disappeared. It's not in the app anymore. The feature broke some time ago, and by that I mean the button for "start a ...
  • NevTears
  • Visitor
  • 948 Views
  • 5 replies
  • 0 likes
  • 948 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Can't log into app

I can log in and use spotify on web version without no issues, but it keeps erroring any time I try to login in the app. I've done all I could such as restarting phone, clearing cache and data or reinstalling app and I even get the permium subscripti...

  • Casual Listener
  • I can log in and use spotify on web version without no issues, but it keeps erroring any time I try to login in the app. I've done all I could such as restarting phone, clearing cache and data or rei...
  • Enjee7
  • Newbie
  • 6036 Views
  • 10 replies
  • 0 likes
  • 6036 Views
  • 10 replies
  • 0 likes

Superuser Contribution SOMETHING WENT WRONG (Have another go?)

PlanPremiumCountryMéxicoDeviceXioami Pad 6Operating SystemAndroid 13 My Question or IssueHi. I just got a new tablet and wanted to use spotify there. I try to log in with facebook and with my username and password, but I keep getting the Something we...

  • Casual Listener
  • Plan Premium Country México Device Xioami Pad 6 Operating System Android 13   My Question or Issue Hi. I just got a new tablet and wanted to use spotify there. I try to log in with fac...
  • Vasil
  • Moderator
  • 1267 Views
  • 5 replies
  • 0 likes
  • 1267 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcasts skip forward and back ~10s

PlanPremiumCountryUSADevicePixel 7Operating SystemAndroid 14 My Question or IssueWhen I listen to podcasts, the playback will occasionally skip back ~10 seconds and then skip forward ~10s later. The skips occur at the same timestamps when I replay th...

  • Regular
  • Plan Premium Country USA Device Pixel 7 Operating System Android 14   My Question or Issue When I listen to podcasts, the playback will occasionally skip back ~10 seconds and then skip...
  • OscarDC
  • Moderator
  • 669 Views
  • 8 replies
  • 0 likes
  • 669 Views
  • 8 replies
  • 0 likes

Superuser Contribution some tracks sound utterly terrible on spotify

Got a paid spotify account. Running the app on a samsung a52 which is as up to date as samsung wants to make it (Android 14 with the latest patches)This afternoon listening to some roxette tracks and I notice one in 4 or 5 sounds really terrible. Tho...

  • Visitor
  • Got a paid spotify account. Running the app on a samsung a52 which is as up to date as samsung wants to make it (Android 14 with the latest patches) This afternoon listening to some roxette tracks a...
  • OscarDC
  • Moderator
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Queue doesn't follow search results

The Queue listing is bugged.Context: i.e. When you are in a playlist and you are searching for an artist in that playlist, spotify lists all songs of that artist in that playlist.Normally, when you start a song within this listing, the next songs of ...

  • Newbie
  • The Queue listing is bugged. Context: i.e. When you are in a playlist and you are searching for an artist in that playlist, spotify lists all songs of that artist in that playlist. Normally, when y...
  • ribezaz
  • Spotify Star
  • 317 Views
  • 3 replies
  • 1 likes
  • 317 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify Connect doesn't play on Bose Soundbar 500

Plan PremiumCountry AustraliaDevice Samsung Galaxy 21Operating SystemAndroid Oreo My Question or IssueSince a couple hours ago, Spotify doesn't play on my Bose Soundbar 500 anymore. I can see Spotify in the Bose app on my Android phone. However when ...

  • Newbie
  • Plan Premium Country Australia Device Samsung Galaxy 21 Operating System Android Oreo   My Question or Issue Since a couple hours ago, Spotify doesn't play on my Bose Soundbar 500 an...
  • mattiwx
  • Newbie
  • 1607 Views
  • 4 replies
  • 0 likes
  • 1607 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution how do i stop playing siggested songs

i LOVE music in the car. but for some reason i rarely get songs from my playlist and its really annoying. i have turned autoplay off but atill doesnt stop. i have also heard clearing your queue works but i CANT FIND THE DANG BUTTON! i have a galaxy a...

  • Casual Listener
  • i LOVE music in the car. but for some reason i rarely get songs from my playlist and its really annoying. i have turned autoplay off but atill doesnt stop. i have also heard clearing your queue works...
  • laufeylover8090
  • Casual Listener
  • 130 Views
  • 2 replies
  • 0 likes
  • 130 Views
  • 2 replies
  • 0 likes

Solved!! Permanent shuffle since last update.

PlanPremiumCountryUSADeviceGalaxy Tab S7, SM-T870Operating SystemAndroid One UI 5.1 February 2023 Patch My Question or IssueI just performed an update to Spotify this morning to version 8.8.20.54. Now, every playlist is on shuffle. Using the shuffle ...

  • Gig Goer
  •   Plan Premium Country USA Device Galaxy Tab S7, SM-T870 Operating System Android One UI 5.1 February 2023 Patch   My Question or Issue I just performed an update to Spotify this...
  • jshaf963
  • Newbie
  • 10050 Views
  • 7 replies
  • 1 likes
  • 10050 Views
  • 7 replies
  • 1 likes

Superuser Contribution New "Create cover art" nowhere to be found on the app?

I was excited to get a notification about being able to create playlist art on the app itself as I'm a designer and I've often created covers for my playlist. But I've clicked on the three dots on any playlist as instructed, but the feature is nowher...

  • Regular
  • I was excited to get a notification about being able to create playlist art on the app itself as I'm a designer and I've often created covers for my playlist. But I've clicked on the three dots on an...
  • budgetsnowman
  • Regular
  • 4746 Views
  • 21 replies
  • 2 likes
  • 4746 Views
  • 21 replies
  • 2 likes

Solved!!Superuser Contribution Gapless/Seamless Playback doesn't work

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy S20FEOperating SystemAndroid 11 My Question or IssueThe gapless playback function doesn't work on Android. On desktop, you can set the crossfade to 0 seconds, so that way you dont have an awkward ...

  • Regular
  •   Plan Premium Country The Netherlands Device Samsung Galaxy S20FE Operating System Android 11   My Question or Issue The gapless playback function doesn't work on Android. On de...
  • IGN1TED
  • Casual Listener
  • 22597 Views
  • 34 replies
  • 1 likes
  • 22597 Views
  • 34 replies
  • 1 likes

Solved!!Superuser Contribution Cant see joe rogan video on tv (works in desktop and mobile)

PlanPremiumCountrySwedenDeviceSony a80jOperating SystemAndroid tv v.10My Question or IssueI can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try to play the same video in the spotify app on my tv I only get the aud...

  • Casual Listener
  • Plan Premium Country Sweden Device Sony a80j Operating System Android tv v.10 My Question or Issue I can watch the video of the joe rogan podcast on my desktop or mobile phone, but if i try ...
  • Murkymurk
  • Visitor
  • 7223 Views
  • 7 replies
  • 1 likes
  • 7223 Views
  • 7 replies
  • 1 likes