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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30805 Views
  • 60 replies
  • 25 likes
  • 30805 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871769 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871769 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25021 Views
  • 3 replies
  • 0 likes
  • 25021 Views
  • 3 replies
  • 0 likes

Spotify always on my lock unknown always showing on my lock screen even when everything is shut down

I keep getting Spotify on my lock screen when it's not in use and I make sure the apps even close in my phone I got a Galaxy S8 it shows artist unknown song unknown and it has all the buttons to could play and pause I'm not using it is there a fix fo...

  • Newbie
  • I keep getting Spotify on my lock screen when it's not in use and I make sure the apps even close in my phone I got a Galaxy S8 it shows artist unknown song unknown and it has all the buttons to coul...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

Why are downloads happening when I'm not connected to WiFi?

I have my phone set to only download over WiFi yet sometimes I see it downloading over mobile. Why does it do that? It's taking a large chunk out of my monthly download limit, at times.

  • Casual Listener
  • I have my phone set to only download over WiFi yet sometimes I see it downloading over mobile. Why does it do that? It's taking a large chunk out of my monthly download limit, at times.
  • 124 Views
  • 0 replies
  • 0 likes
  • 124 Views
  • 0 replies
  • 0 likes

Spotify turning off after phonecall

Hello i have a little problem. When i use Spotify on Android Android listen music everything is fine but if someone call me And after this phone call aplication turn off permantly. What i can do to fix that?

  • Newbie
  • Hello i have a little problem. When i use Spotify on Android Android listen music everything is fine but if someone call me And after this phone call aplication turn off permantly. What i can do to f...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Album is on Spotify but I can't listen to it

Hi, The Paul Weller album Catch Flame live at Alexandra Palace is on Spotify but it's greyed out so I can't listen or download it. Do you know why? Thanks Dan

  • Casual Listener
  • Hi,    The Paul Weller album Catch Flame live at Alexandra Palace is on Spotify but it's greyed out so I can't listen or download it. Do you know why?   Thanks   Dan 
  • arsenalspack
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

How to download radio stations?

Hi, I remember I was using nokia mixradio app that automatically created a radio station that I can listen to offline after I mix 3 artists together. I am a premium spotify user so how do I do the equivalent on the spotify app for my androiod phone?

  • Regular
  • Hi,   I remember I was using nokia mixradio app that automatically created a radio station that I can listen to offline after I mix 3 artists together.   I am a premium sp...
  • John_Paluska
  • Music Fan
  • 20513 Views
  • 6 replies
  • 0 likes
  • 20513 Views
  • 6 replies
  • 0 likes

Behind the Lyrics don't work

I get a new Spotify account one week ago, in my old account, my behind the lyrics was working perfectly but when a changed he's stoped and even with the option turned on, nothing works

  • Newbie
  • I get a new Spotify account one week ago, in my old account, my behind the lyrics was working perfectly but when a changed he's stoped and even with the option turned on, nothing works
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Music interrupted by other user

Hi all!There is an iOS topic about this, but it's also affecting more people, like me, on Android and I want to bring this issue under attention. What's happening is, I am listening to music in my car for example, and suddenly the music stops.. I loo...

  • Music Fan
  • ...nd does not respond to the other topic. How public should this become?   Please investigate this...
  • Joe
  • Community Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Problema de almacenamiento extraño.

Buenas. Tengo un Samsung J7 prime El inconveniente es el siguiente:Alcanceno música en la tarjeta SD mediante la opción de la aplicación de "almacenar en tarjeta SD", y certificó que es así porque puedo ver lo descargado en la tarjeta. el tema es que...

  • Newbie
  •  Buenas.  Tengo un Samsung J7 prime   El inconveniente es el siguiente: Alcanceno música en la tarjeta SD  mediante la opción de la aplicación de "almacenar en tarjeta SD", y c...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Stop Spotify on Android from sending notifications while the app isn't active

The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notification on my phone. This is incredibly annoying. My...

  • Visitor
  • The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notifi...
  • user-removed
  • Not applicable
  • 827 Views
  • 2 replies
  • 0 likes
  • 827 Views
  • 2 replies
  • 0 likes

Previous songs I just listened to are not kept in queue

The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a playlist of mine. There is nowhere to access that s...

  • Regular
  • The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a ...
  • 329 Views
  • 0 replies
  • 1 likes
  • Android
  • 329 Views
  • 0 replies
  • 1 likes

Premium Stops playing music

Hello! I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days, I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify on "flight" mode without any conections. The thing is that after a son...

  • Newbie
  • Hello!   I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days,   I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify o...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Deja de sonar conectado por USB, pero se ve que sigue reproduciendo

Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del celular la canción sigue reproduciendose. Es muy fru...

  • Newbie
  • Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del c...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Se borraron mis descargas

Hola, se borraron todas las canciones que había descargado, ya entré con la cuenta de Facebook y mi otra cuenta y en ninguna están las descargas, ya desinstalé y volví a instalar el programa y siguen sin aparecer

  • Newbie
  • Hola, se borraron todas las canciones que había descargado, ya entré con la cuenta de Facebook y mi otra cuenta y en ninguna están las descargas, ya desinstalé y volví a instalar el programa y siguen...
  • samgozzer
  • Newbie
  • 3308 Views
  • 5 replies
  • 0 likes
  • 3308 Views
  • 5 replies
  • 0 likes

Android Lineage Os not showing lyrics

Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.

  • Casual Listener
  • Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.
  • Joe
  • Community Legend
  • 508 Views
  • 2 replies
  • 0 likes
  • 508 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Very high data use overnight

Spotify just used 2.92 GB of data over 4G on my phone last night, totally exceeding my data quota. Nothing was playing - I checked. Download over cellular is disabled - also checked. Is there some way to see (from some logs perhaps?) what it was real...

  • Regular
  • Spotify just used 2.92 GB of data over 4G on my phone last night, totally exceeding my data quota. Nothing was playing - I checked. Download over cellular is disabled - also checked. Is there some wa...
  • jamezzzzzzz
  • Newbie
  • 2925 Views
  • 18 replies
  • 1 likes
  • 2925 Views
  • 18 replies
  • 1 likes

Eliminar "volver a lo que te ha gustado"

Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo.Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", hay algo a forma de sacarlo porque son canciones que ...

  • Newbie
  • Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo. Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", ...
  • 1567 Views
  • 0 replies
  • 1 likes
  • 1567 Views
  • 0 replies
  • 1 likes

Fraude.

Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi cuenta Ya la apague ,inicie sesión que tipo de rob...

  • Newbie
  • Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi...
  • Gabation
  • Casual Listener
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution ¿Como borrar música descargada?

Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, pero borra todas las canciones, y yo solo quiero borra...

  • Newbie
  • Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, per...
  • IranjRojas
  • Newbie
  • 74695 Views
  • 32 replies
  • 3 likes
  • 74695 Views
  • 32 replies
  • 3 likes

Problem Logging in with android

I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for more then 14 day, tell us where you are at spotify...

  • Casual Listener
  • I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for...
  • 210 Views
  • 0 replies
  • 0 likes
  • 210 Views
  • 0 replies
  • 0 likes

Solved!! Playlist with online and offline files without downloading online ones

Hello, I created a playlist on Spotify Desktop. I first added my local files to this playlist.Afterwards, on my mobile phone I opened Spotify and began to download my local files from that playlist, to have them available for offline playing.Later I ...

  • Casual Listener
  • Hello,   I created a playlist on Spotify Desktop. I first added my local files to this playlist. Afterwards, on my mobile phone I opened Spotify and began to download my local files from that...
  • Joe
  • Community Legend
  • 1448 Views
  • 3 replies
  • 0 likes
  • 1448 Views
  • 3 replies
  • 0 likes