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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • Aeniah
  • Visitor
  • 31389 Views
  • 61 replies
  • 25 likes
  • 31389 Views
  • 61 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872104 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872104 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25075 Views
  • 3 replies
  • 0 likes
  • 25075 Views
  • 3 replies
  • 0 likes

Stop Spotify on Android from sending notifications while the app isn't active

The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notification on my phone. This is incredibly annoying. My...

  • Visitor
  • The problem I am experiencing is that, when listening on my PC, I get notifications on my smartwatch every time a song is paused, played or changed from my desktop, as this updates the control notifi...
  • user-removed
  • Not applicable
  • 829 Views
  • 2 replies
  • 0 likes
  • 829 Views
  • 2 replies
  • 0 likes

Previous songs I just listened to are not kept in queue

The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a playlist of mine. There is nowhere to access that s...

  • Regular
  • The play queue does not keep track of previous songs that I have listened to. For example, I listen to a song and it finishes so it starts playing the next song. I want to add the previous song to a ...
  • 329 Views
  • 0 replies
  • 1 likes
  • Android
  • 329 Views
  • 0 replies
  • 1 likes

Premium Stops playing music

Hello! I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days, I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify on "flight" mode without any conections. The thing is that after a son...

  • Newbie
  • Hello!   I have a Xiaomi Redmi Note 3 Pro, and have premium since 3 days,   I have downloaded my lists, to listen in an airplane or walking around without streaming, so i have Spotify o...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Deja de sonar conectado por USB, pero se ve que sigue reproduciendo

Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del celular la canción sigue reproduciendose. Es muy fru...

  • Newbie
  • Hola tengo un problema y es que pasados unos minutos, se deja de oír la música cuando enchufo el celular vía USB a un stereos pioneer con soporte para Android. Lo extraño, es que en la pantalla del c...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Se borraron mis descargas

Hola, se borraron todas las canciones que había descargado, ya entré con la cuenta de Facebook y mi otra cuenta y en ninguna están las descargas, ya desinstalé y volví a instalar el programa y siguen sin aparecer

  • Newbie
  • Hola, se borraron todas las canciones que había descargado, ya entré con la cuenta de Facebook y mi otra cuenta y en ninguna están las descargas, ya desinstalé y volví a instalar el programa y siguen...
  • samgozzer
  • Newbie
  • 3308 Views
  • 5 replies
  • 0 likes
  • 3308 Views
  • 5 replies
  • 0 likes

Android Lineage Os not showing lyrics

Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.

  • Casual Listener
  • Help me my lyrics not showing on my android lineage OS 14 my phone MI4C. I have try on other smartphone is working.
  • Joe
  • Community Legend
  • 510 Views
  • 2 replies
  • 0 likes
  • 510 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Very high data use overnight

Spotify just used 2.92 GB of data over 4G on my phone last night, totally exceeding my data quota. Nothing was playing - I checked. Download over cellular is disabled - also checked. Is there some way to see (from some logs perhaps?) what it was real...

  • Regular
  • Spotify just used 2.92 GB of data over 4G on my phone last night, totally exceeding my data quota. Nothing was playing - I checked. Download over cellular is disabled - also checked. Is there some wa...
  • jamezzzzzzz
  • Newbie
  • 2933 Views
  • 18 replies
  • 1 likes
  • 2933 Views
  • 18 replies
  • 1 likes

Eliminar "volver a lo que te ha gustado"

Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo.Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", hay algo a forma de sacarlo porque son canciones que ...

  • Newbie
  • Hola a todos soy nuevo en Spotify aunque tengo cuenta hace tiempo. Unas amigas estuvieron escuchando música en mi cuenta y ahora en el inicio me aparece una pestaña "Volver a lo que te ha gustado", ...
  • 1567 Views
  • 0 replies
  • 1 likes
  • 1567 Views
  • 0 replies
  • 1 likes

Fraude.

Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi cuenta Ya la apague ,inicie sesión que tipo de rob...

  • Newbie
  • Ya realize mi pago una vez por 50 pesos por ser estudiante y nada más nada que pude usar mi cuenta bueno no hay problema luego pague en oxxo 99 pesos para un mes y lo mismo digo sin poder utilizar mi...
  • Gabation
  • Casual Listener
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution ¿Como borrar música descargada?

Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, pero borra todas las canciones, y yo solo quiero borra...

  • Newbie
  • Muy buenas, el tema es que descargue 10 gb en canciones, y hay canciones que casi ni escucho, me gustaría poder borrarlas par descargar nuevas, hasta ahora vi que puedo borrar el caché de la App, per...
  • IranjRojas
  • Newbie
  • 74743 Views
  • 32 replies
  • 3 likes
  • 74743 Views
  • 32 replies
  • 3 likes

Problem Logging in with android

I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for more then 14 day, tell us where you are at spotify...

  • Casual Listener
  • I keep getting logged out. I tryed updating the app and then uninstalling it and reinstalling it and it still doesnt work. Now im getting a message that says "Enjoying your trip? To listen abroad for...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Solved!! Playlist with online and offline files without downloading online ones

Hello, I created a playlist on Spotify Desktop. I first added my local files to this playlist.Afterwards, on my mobile phone I opened Spotify and began to download my local files from that playlist, to have them available for offline playing.Later I ...

  • Casual Listener
  • Hello,   I created a playlist on Spotify Desktop. I first added my local files to this playlist. Afterwards, on my mobile phone I opened Spotify and began to download my local files from that...
  • Joe
  • Community Legend
  • 1454 Views
  • 3 replies
  • 0 likes
  • 1454 Views
  • 3 replies
  • 0 likes

Spotify Free Freeze on Ads

Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phoneI have uninstalled and re-installed the app, it did not solve the issue.My device is a Moto ...

  • Casual Listener
  • Spotify Mobile will freeze when attempting to play ads for 30 seconds. No ad appears and the app freezes completely. Cannot unfreeze unless I restart my phone I have uninstalled and re-installed the...
  • j_yoa
  • Newbie
  • 5320 Views
  • 9 replies
  • 3 likes
  • 5320 Views
  • 9 replies
  • 3 likes

Shuffle play skips to "suggested songs"

When I press "shuffle play" on an album, it doesn't play the album, it just plays "suggested songs". Same happens with an artist.

  • Casual Listener
  • When I press "shuffle play" on an album, it doesn't play the album, it just plays "suggested songs". Same happens with an artist.
  • SuperSuit12
  • Casual Listener
  • 550 Views
  • 2 replies
  • 0 likes
  • 550 Views
  • 2 replies
  • 0 likes

Solved!! Annoying snow effect

ho folks Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this? thanks and have good one. Lugi

  • Casual Listener
  • ho folks  Just noticed this snowing effect in Spotify and find it very annoying. Tried to find the checkbox in the settings. Can someone point me to where one can disable this?   th...
  • annoyed8383
  • Newbie
  • 4510 Views
  • 22 replies
  • 1 likes
  • 4510 Views
  • 22 replies
  • 1 likes

Problem with storing data to SD card

I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage use in the app permissions category. I can't find t...

  • Casual Listener
  • I have a brand new, working Samsung evo 32gb SD card. It's got over 29gb of free storage. I have tried the deleting cache option so it saves my downloads to the SD and didn't work. I allowed storage ...
  • Joe
  • Community Legend
  • 540 Views
  • 5 replies
  • 0 likes
  • 540 Views
  • 5 replies
  • 0 likes

Connection-Problems with Streaming & Bluetooth (Galaxy S7, Android 7.0)

Hello! I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs stutter from time to time for 0,5 to 2 seconds. I am using a Sams...

  • Casual Listener
  • Hello!    I have some problems with my bluetooth-headphones: When I'm listening my ownloaded songs, everything works just fine. When I am streaming and listening with bluetooth, the songs...
  • Joe
  • Community Legend
  • 604 Views
  • 3 replies
  • 0 likes
  • 604 Views
  • 3 replies
  • 0 likes

Incorrect Bluetooth Track Info

Hi,I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. This happens whether I skip forwards or backwards. Oddly...

  • Newbie
  • Hi, I use my OnePlus2 (Lineage OS Android Nougat) with my VW Polo over Bluetooth, but the track listing on the vehicle display is always the song that just played, not the currently playing one. Thi...
  • gilcohen84
  • Gig Goer
  • 411 Views
  • 2 replies
  • 1 likes
  • 411 Views
  • 2 replies
  • 1 likes

Solved!! Stops playing randomly with power saving on.

Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides to do it again. I've noticed that if my screen isn...

  • Regular
  • Spotify songs will stop playing randomly during the song or after each song. I have to unlock my phone, open the app, hit pause, then hit play, which will make it begin playing again until it decides...
  • Joe
  • Community Legend
  • 82823 Views
  • 10 replies
  • 4 likes
  • 82823 Views
  • 10 replies
  • 4 likes

Gear S3 Frontier Fail

I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. As a result I have been attempting (with a degree o...

  • Newbie
  • I have an Australian Gear S3 fronier which means (thanks to the completely backward way internet and phone servicing is handled in this country) we do not have LTE suppport for the Gear S3 Frontier. ...
  • 403 Views
  • 0 replies
  • 1 likes
  • 403 Views
  • 0 replies
  • 1 likes