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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30145 Views
  • 60 replies
  • 25 likes
  • 30145 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871410 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871410 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24954 Views
  • 3 replies
  • 0 likes
  • 24954 Views
  • 3 replies
  • 0 likes

Offline modus,all my download songs deleted

Hey Jedes mal wenn ich in den offline Modus gehe, sind alle meine Songs die ich gedownloaded habe nicjtmehr gedownloaded. Und die gespeicherten Lieder der letzten Woche sind ganz weg. Kann mir jemand helfen?

  • Newbie
  • Hey 🙂 Jedes mal wenn ich in den offline Modus gehe, sind alle meine Songs die ich gedownloaded habe nicjtmehr gedownloaded.   Und die gespeicherten Lieder der letzten Woche sind ganz weg.&nbs...
  • 231 Views
  • 0 replies
  • 1 likes
  • 231 Views
  • 0 replies
  • 1 likes

How can i refresh my welcome mix or use daily mix

- I have been a premium member for a month and my welcome mix always self-refresh with new songs but it has been for a week. There's nothing refreshing. - I tried to use daily mix instead. But it's show up like this. So i tried to find a heart icon o...

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  • Casual Listener
  • - I have been a premium member for a month and my welcome mix always self-refresh with new songs but it has been for a week. There's nothing refreshing.   - I tried to use daily mix instead. B...
  • 1041 Views
  • 0 replies
  • 0 likes
  • 1041 Views
  • 0 replies
  • 0 likes

Sound sizzling

I've got samsung note 5 with android 7.0 . My spotify app is 8.4.19.782 armV7. I'm premium user. My problem is when screen turns off sound begins to sizzle.. When I turn on the screen and listen same part of the song again, it seems normal.

  • Newbie
  • I've got samsung note 5 with android 7.0 . My spotify app is 8.4.19.782 armV7. I'm premium user. My problem is when screen turns off sound begins to sizzle.. When I turn on the screen and listen same...
  • Joe
  • Community Legend
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Spotify minimizado não conclui musica

Desde que eu atualizei o Spotify ontem, ele não permite que a música seja concluída com o app minimizado. É tocada um minuto de qualquer música e fecha o aplicativo.Se eu escuto a música com a tela do Spotify aberta, a música toca inteira.Tenho um An...

  • Newbie
  • Desde que eu atualizei o Spotify ontem, ele não permite que a música seja concluída com o app minimizado. É tocada um minuto de qualquer música e fecha o aplicativo. Se eu escuto a música com a...
  • 335 Views
  • 0 replies
  • 0 likes
  • 335 Views
  • 0 replies
  • 0 likes

Putting Playlist on Android Desktop

I am part of my wife's "Family" account. We have the same version of Spotify (8.4.19.792). She has the ability to add a Playlist to her Android desktop, however I don't. Why is this?

  • Newbie
  • I am part of my wife's "Family" account.  We have the same version of Spotify (8.4.19.792).  She has the ability to add a Playlist to her Android desktop, however I don't.   Why is t...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Solved!! How Do you Close the Spotify Android Mobile App

There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.

  • Casual Listener
  • There use to be an obvious way to either close the mobile android app or to sign out. Now there is neither. There seems purposeful and quite unnecessarily controlling.
  • zenerbufen
  • Casual Listener
  • 29961 Views
  • 5 replies
  • 2 likes
  • 29961 Views
  • 5 replies
  • 2 likes

Can't edtit playlists

Hey guys,my problem is that for about a week now i can't delete playlists or remove a song from a playlist or put a new song in a playlist. For example:If I try to remove a song from a playlist nothing happens after i click on "remove song". The same...

  • Casual Listener
  • Hey guys, my problem is that for about a week now i can't delete playlists or remove a song from a playlist or put a new song in a playlist. For example:If I try to remove a song from a playlist not...
  • Lucamosca98
  • Casual Listener
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! I can't download playlists to offline!

Hi, I'm about to throw Spotify away, far, far away.. Just until now I have been able to download music in my playlist to access them offline. And now that is impossible for some reason. Some wise bird told me to change the place in witch Spotify save...

  • Casual Listener
  • Hi,    I'm about to throw Spotify away, far, far away..   Just until now I have been able to download music in my playlist to access them offline. And now that is impossible f...
  • danoabramo
  • Casual Listener
  • 13601 Views
  • 4 replies
  • 0 likes
  • 13601 Views
  • 4 replies
  • 0 likes

Spotify Downloading Entire Library Over Cellular Data

Hi, I just noticed that Spotify was attempting to download my entire library of saved songs (over 2,000 songs) over cellular data. I have "download over cellular data" turned off (was always turned off). The even weirder part is that the songs it's t...

  • Casual Listener
  • Hi,   I just noticed that Spotify was attempting to download my entire library of saved songs (over 2,000 songs) over cellular data. I have "download over cellular data" turned off (was always...
  • Joe
  • Community Legend
  • 528 Views
  • 3 replies
  • 0 likes
  • 528 Views
  • 3 replies
  • 0 likes

Spotify keeps skipping on my android phone

Is there a fix for this if not I'm going to cancel

  • Newbie
  • Is there a fix for this if not I'm going to cancel
  • Joe
  • Community Legend
  • 342 Views
  • 2 replies
  • 0 likes
  • 342 Views
  • 2 replies
  • 0 likes

Spotify Skips Like a CD

Every song goes in and out, its not my cables

  • Newbie
  • Every song goes in and out, its not my cables
  • Joe
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Offline songs

Guten TagIch besitze ein Mobile Abo mit Begrenztem Traffic. Deshalb habe ich eine Playlist gedownloadet um kein Traffic zu benutzen.Wenn mein Tradic aufgebraucht ist, reduziert sich meine Mobile-Geschwindigkeit. Nun war es soweit und meine Offlinepla...

  • Newbie
  • Guten Tag Ich besitze ein Mobile Abo mit Begrenztem Traffic. Deshalb habe ich eine Playlist gedownloadet um kein Traffic zu benutzen. Wenn mein Tradic aufgebraucht ist, reduziert sich meine Mobile...
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

Music keeps shorting out for a small amount of time during songs

Hey, so this has been happening for a few days now. Everytime i go to listen to music the song will become distorted for a couple of seconds then go back to normal, it happens with headphones amd without. Please help me solve this, and i have unistal...

  • Newbie
  • Hey, so this has been happening for a few days now. Everytime i go to listen to music the song will become distorted for a couple of seconds then go back to normal, it happens with headphones amd wit...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Shuting down on samsung S8

It keeps shutting down all the time. I have a Samsung galaxy S8. Anybody knows why?

  • Newbie
  • It keeps shutting down all the time. I have a Samsung galaxy S8. Anybody knows why?
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

File d'attente disparues

Plus moyen de voir la file d'attente sur Android. 

  • Newbie
  • Plus moyen de voir la file d'attente sur Android.  
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Albums with a "\" character display incorrectly in search results

This is a bug report On my LG G5 (H860) running Android 7.0 on Spotify version 8.4.19.792 armv7If I search for "Starrah Rush" the first song result is on the album "¯\_(ツ)_ / ¯"Unfortunately his left arm is missing and it's displayed as "¯_(ツ)_ / ¯"....

  • Casual Listener
  • This is a bug report   On my LG G5 (H860) running Android 7.0 on Spotify version 8.4.19.792 armv7 If I search for "Starrah Rush" the first song result is on the album "¯\_(ツ)_ / ¯" Unfortuna...
  • Joe
  • Community Legend
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

I cant log in !!!!

I have an log in error! when i get logged in it goes right to the first logging in page and it keep repeats so i cannot listen to music help

  • Newbie
  • I have an log in error! when i get logged in it goes right to the first logging in page and it keep repeats so i cannot listen to music 😞 help
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

Android Auto - album tracks do not play in order

I recently purchased a VW equipped with Android Auto. I am a Spotify premium user.Since scrolling is limited by design in Android Auto, you generally need to select songs and albums through voice search.If I say "play the dark side of the moon album ...

  • Newbie
  • I recently purchased a VW equipped with Android Auto. I am a Spotify premium user. Since scrolling is limited by design in Android Auto, you generally need to select songs and albums through voice...
  • DomCMM
  • Casual Listener
  • 6822 Views
  • 30 replies
  • 4 likes
  • android auto
  • 6822 Views
  • 30 replies
  • 4 likes

Songs constantly pausing.

I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it's extemely annoying. I have: - Rebooted the phone....

  • Casual Listener
  • I've had this issue since I first started using spotify, so for about a year. When playing songs on my phone, playback will randomly paus itself for no reason. Nothing I have done has fixed it and it...
  • theparijat
  • Newbie
  • 463 Views
  • 4 replies
  • 0 likes
  • 463 Views
  • 4 replies
  • 0 likes