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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 761 Views
  • 0 replies
  • 2 likes
  • 761 Views
  • 0 replies
  • 2 likes

Sort Your Music- trouble getting the user profile

Every time I went to sortyourmusic.playlistmachine.com it said "trouble getting the user profile" so I deleted "Access" to it on my profile page. Now I can't get Access back or log into it! Please help

  • Newbie
  • Every time I went to sortyourmusic.playlistmachine.com it said "trouble getting the user profile" so I deleted "Access" to it on my profile page. Now I can't get Access back or log into it! Please he...
  • AimeeBlue
  • Newbie
  • 689 Views
  • 6 replies
  • 3 likes
  • 689 Views
  • 6 replies
  • 3 likes

The lyrics are not played.

The lyrics haven't come out since the other day. I'm a free plan. Is this a bug?

  • Visitor
  • The lyrics haven't come out since the other day. I'm a free plan. Is this a bug?  
  • rosemasonn
  • Casual Listener
  • 84 Views
  • 1 replies
  • 0 likes
  • 84 Views
  • 1 replies
  • 0 likes

lyrics on mobile

has anyone experienced lyrics not appearing on their mobile device recently?

  • Newbie
  • has anyone experienced lyrics not appearing on their mobile device recently? 
  • rosemasonn
  • Casual Listener
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Remote session on pemium duo plan

Hi guys I'm unable to join or start a remote session in premium duo plan.Please provide any inputs to resolve this.Thanks

  • Visitor
  • Hi guys  I'm unable to join or start a remote session in premium duo plan. Please provide any inputs to resolve this. Thanks 
  • 54 Views
  • 0 replies
  • 0 likes
  • 54 Views
  • 0 replies
  • 0 likes

Spotify not working on IWatch

I just created a new account and I installed the app on my IWatch. Unfortunately it is running. Any solutions?Iwatch is updated IO9

  • Visitor
  • I just created a new account and I installed the app on my IWatch. Unfortunately it is running. Any solutions? Iwatch is updated IO9
  • 70 Views
  • 0 replies
  • 0 likes
  • 70 Views
  • 0 replies
  • 0 likes

UX/UI is my passion /s

What is with the gap between the Cover art and the rest of the UI?

  • Casual Listener
  • What is with the gap between the Cover art and the rest of the UI?
  • 75 Views
  • 0 replies
  • 0 likes
  • 75 Views
  • 0 replies
  • 0 likes

Duo issues

Me and my wife just started up a Due premium and we are having issues with the music because it wont let us play music at the same time. But we are signed up with different log ins, any ideas?

  • Casual Listener
  • Me and my wife just started up a Due premium and we are having issues with the music because it wont let us play music at the same time. But we are signed up with different log ins, any ideas?  
  • jeffyboy8
  • Casual Listener
  • 125 Views
  • 2 replies
  • 0 likes
  • 125 Views
  • 2 replies
  • 0 likes

Não tenho mais acesso ao e-mail

Bom dia, estou entrando em contato poq eu sou adm de um grupo, porém eu não tenho mais acesso ao e-mail que coloquei quando criei, eu perdi senha o e-mail, tudo.como poderia me ajudar

  • Visitor
  • Bom dia, estou entrando em contato  poq eu sou adm de um grupo, porém eu não tenho mais acesso ao e-mail que coloquei quando criei, eu perdi senha o e-mail, tudo. como poderia me ajudar 
  • 75 Views
  • 0 replies
  • 0 likes
  • 75 Views
  • 0 replies
  • 0 likes

I can not get the invitation into the family premium account accepted in my iPhone

I am in the same address, I have established a separate email account and spotify says the invitation has worked but it does not start and says the address is wrong. I do not understand it.

  • Music Fan
  • I am in the same address, I have established a separate email account and spotify says the invitation has worked but it does not start and says the address is wrong. I do not understand it. 
  • 65 Views
  • 0 replies
  • 0 likes
  • 65 Views
  • 0 replies
  • 0 likes

New Library look/shortcut at the bar (May 2023)

Hello,I've seen that Spotify has changed its look completely lately and I'm talking about the full library page being moved to the bar next to "home", "search" and "playlists" (actually I think it's replacing it now).As a person who loves music and e...

  • Newbie
  • Hello, I've seen that Spotify has changed its look completely lately and I'm talking about the full library page being moved to the bar next to "home", "search" and "playlists" (actually I think it'...
  • shakeheartbreak
  • Music Fan
  • 267 Views
  • 1 replies
  • 3 likes
  • 267 Views
  • 1 replies
  • 3 likes

Screen get back to home menu everytime I quit the application

Hello, I have an issue with my spotify app. When I'm in my playlist, I put a song and once I quit the app to answer to a text for a few second, I got back to the home menu. Before I was directly back to the playlist to the point I was before quitting...

  • Casual Listener
  • Hello, I have an issue with my spotify app.    When I'm in my playlist, I put a song and once I quit the app to answer to a text for a few second, I got back to the home menu.   Be...
  • Théo3
  • Casual Listener
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Windows 11 Friend Activity Button Visibility (positive) and invite suggestion

I recently logged into spotify once again normally for work on my Computer and so many new things are being added and it makes me excited because I love knowing that developers are at work and that ideas are flowing at Spotify - this Time my eyes cau...

  • Casual Listener
  • I recently logged into spotify once again normally for work on my Computer and so many new things are being added and it makes me excited because I love knowing that developers are at work and that i...
  • 108 Views
  • 0 replies
  • 0 likes
  • 108 Views
  • 0 replies
  • 0 likes

They got the shitty UI back

Sooo after a few months with a good Spotify, I noticed today, they again tried the shitty UI for me. I feel disregarded as a paying "engaging" customer.I use Spotify for finding good albums, if you hide away "Recommended music" and "Picked albums" I ...

  • Regular
  • Sooo after a few months with a good Spotify, I noticed today, they again tried the shitty UI for me. I feel disregarded as a paying "engaging" customer. I use Spotify for finding good albums, if you...
  • 143 Views
  • 0 replies
  • 0 likes
  • Shitty UI 2.0
    Spotify give me recommended music
  • 143 Views
  • 0 replies
  • 0 likes

Windows 11 desktop app not logging in.

The windows desktop app is saying log in. When you click on the log in button it says go to browser but nothing happens and there are no new tabs open to log in.

  • Newbie
  • The windows desktop app is saying log in. When you click on the log in button it says go to browser but nothing happens and there are no new tabs open to log in.
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Bring back the old home page ! I subscribe to Spotify to listen to music.

I have been a subscriber for years. I subscribed for the music service. I am not, nor will I be, interested in podcasts or audio books. I am paying $120.00 Canadian dollars for the music service. For Spotify to unilaterally change the function of my ...

  • Newbie
  • I have been a subscriber for years. I subscribed for the music service. I am not, nor will I be, interested in podcasts or audio books. I am paying $120.00 Canadian dollars for the music service.&nbs...
  • 65 Views
  • 0 replies
  • 1 likes
  • 65 Views
  • 0 replies
  • 1 likes

Help me

So I want to completely stopped listening to a song but I cant get it off the bottom of the app. I would rather not have it there cuz I currently just want to look at songs and make a playlist without having to worry that music is suddenly going to s...

  • Casual Listener
  • So I want to completely stopped listening to a song but I cant get it off the bottom of the app. I would rather not have it there cuz I currently just want to look at songs and make a playlist withou...
  • Cat400
  • Newbie
  • 481 Views
  • 8 replies
  • 0 likes
  • 481 Views
  • 8 replies
  • 0 likes

Lyrics removed on android

All lyrics, on all songs are removedon android 13

  • Visitor
  • All lyrics, on all songs are removed on android 13
  • 126 Views
  • 0 replies
  • 1 likes
  • 126 Views
  • 0 replies
  • 1 likes

liked song button removed from home???

Why on earth has spotify decided to remove the liked songs shortcut from the home page?? It's gone from both my phone app and the desktop app.

  • Newbie
  • Why on earth has spotify decided to remove the liked songs shortcut from the home page?? It's gone from both my phone app and the desktop app.
  • 125 Views
  • 0 replies
  • 0 likes
  • Home
    like
    likedsongs
  • 125 Views
  • 0 replies
  • 0 likes

Bring back the Heart! I can’t tell which songs have been added to my Liked playlist already

Hi there, I’m sad that the hearts are gone. It was lovely to have a little love in the interface—it gave Spotify some sweet emotion. Also, now I can’t see if I’ve added a song to Liked songs or not. This is a big bummer! Can you please go back to the...

  • Newbie
  • Hi there, I’m sad that the hearts are gone. It was lovely to have a little love in the interface—it gave Spotify some sweet emotion. Also, now I can’t see if I’ve added a song to Liked songs or not. ...
  • 107 Views
  • 0 replies
  • 3 likes
  • 107 Views
  • 0 replies
  • 3 likes