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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 761 Views
  • 0 replies
  • 2 likes
  • 761 Views
  • 0 replies
  • 2 likes

Smart shuffle is not a feature, its a bug.

I hate it and want it gone. Please add in the option in settings to disable it.

  • Newbie
  • I hate it and want it gone.  Please add in the option in settings to disable it.  
  • 132 Views
  • 0 replies
  • 4 likes
  • 132 Views
  • 0 replies
  • 4 likes

Wasted space on Mac Desktop App

I listen predominantly to classical music, which is renowned for its lengthy titles. You can see the problem here: Two tracks apparently have identical titles because they are truncated. Yet there's loads of wasted space on the right hand side of the...

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  • Music Fan
  • I listen predominantly to classical music, which is renowned for its lengthy titles. You can see the problem here:   Two tracks apparently have identical titles because they are truncated....
  • RS-2020
  • Casual Listener
  • 189 Views
  • 1 replies
  • 2 likes
  • 189 Views
  • 1 replies
  • 2 likes

Unwanted unfollowed unasked for podcasts that keep getting saved to my home account I can’t delete,

I need help but Spotify has no help bc for w years now Spotify keeps putting onto my home account podcasts as saved that I never asked for, nor subscribed to, nor paid for, it never stops, I tried to remove, delete, block bc it’s taking up a;l my int...

  • Visitor
  • I need help but Spotify has no help bc for w years now Spotify keeps putting onto my home account podcasts as saved that I never asked for, nor subscribed to, nor paid for, it never stops, I tried to...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

How to resume place in album or playlist

Hi, I like to listen to different playlists or albums depending on my mood or what I'm doing. How do I set Spotify to pick up an album or playlist from where I left it and continue from there when I return to it rather than starting from track one ev...

  • Newbie
  • Hi, I like to listen to different playlists or albums depending on my mood or what I'm doing. How do I set Spotify to pick up an album or playlist from where I left it and continue from there when I ...
  • 204 Views
  • 0 replies
  • 5 likes
  • 204 Views
  • 0 replies
  • 5 likes

Add a 'remove this track from this playlist' button in car mode.

Add a 'remove this track frpom this playlist' button in car mode.The ideas section wont ket me make the suggestion. There is no option it lists other ideas and wont let me submit.

  • Newbie
  • Add a 'remove this track frpom this playlist' button in car mode. The ideas section wont ket me make the suggestion. There is no option  it lists other ideas and wont let me submit.  
  • 94 Views
  • 0 replies
  • 0 likes
  • 94 Views
  • 0 replies
  • 0 likes

Can't sign in through the app

The log in screen on my Spotify app has a green button to log in, which opens google chrome and sends me to another log in screen. After signing in there, it takes me to another page with another green button which finally takes me back to my home pa...

  • Newbie
  • The log in screen on my Spotify app has a green button to log in, which opens google chrome and sends me to another log in screen. After signing in there, it takes me to another page with another gre...
  • user-removed
  • Not applicable
  • 148 Views
  • 1 replies
  • 1 likes
  • 148 Views
  • 1 replies
  • 1 likes

Conta universitária

Solicitei a inclusão da conta universitária no meu usuário, mesmo após encaminhar dados comprovando tal solicitação, ainda continuam cobrando e descontando do meu cartão, o valor integral do plano anterior. Não consigo falar com vocês por telefone, W...

  • Visitor
  • Solicitei a inclusão da conta universitária no meu usuário, mesmo após encaminhar dados comprovando tal solicitação, ainda continuam cobrando e descontando do meu cartão, o valor integral do plano an...
  • Bittencourt
  • Spotify Star
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Smart shuffle should have a disable feature

The smart shuffle feature should have a disable option available! It’s really inconvenient as whenever I try to shuffle or reshuffle my playlist this feature turns on and changes my music!

  • Newbie
  • The smart shuffle feature should have a disable option available! It’s really inconvenient as whenever I try to shuffle or reshuffle my playlist this feature turns on and changes my music! 
  • AdamDam
  • Spotify Star
  • 156 Views
  • 1 replies
  • 2 likes
  • 156 Views
  • 1 replies
  • 2 likes

Options menu missing from Now Playing screen

Used to be a really handy 3 dots menu on the Now Playing screen to get to the Album, the Artist and a heap of other options. It’s been removed from iOS in the version I’m on 8.8.32.533. The options I have on the Now Playing screen are: Add to Library...

  • Visitor
  • Used to be a really handy 3 dots menu on the Now Playing screen to get to the Album, the Artist and a heap of other options. It’s been removed from iOS in the version I’m on 8.8.32.533.  ...
  • 111 Views
  • 0 replies
  • 1 likes
  • 111 Views
  • 0 replies
  • 1 likes

Commercials on Wife's duo account

I'm in Texas and I signed up for Spotify duo. I have a premium account so I don't get commercials, but my wife is getting commercials on her new duo account. Is that a glitch? How do I fix it?

  • Visitor
  • I'm in Texas and I signed up for Spotify duo. I have a premium account so I don't get commercials, but my wife is getting commercials on her new duo account. Is that a glitch? How do I fix it?
  • Prague
  • Spotify Star
  • 105 Views
  • 1 replies
  • 1 likes
  • 105 Views
  • 1 replies
  • 1 likes

how do i stop being inundated with foreign music in my playlists ?

My Discover playlist is filling up with foreign music I don't want. This has become so tedious trying to avoid these tracks that I use my Discover weekly lists less and less now. This is a shame as I used to love them. I only ever listen (willingly) ...

  • Newbie
  • My Discover playlist is filling up with foreign music I don't want. This has become so tedious trying to avoid these tracks that I use my Discover weekly lists less and less now. This is a shame as I...
  • picard102
  • Regular
  • 2918 Views
  • 7 replies
  • 12 likes
  • App & Features
  • 2918 Views
  • 7 replies
  • 12 likes

Playback - Output

Hello, I am trying to find the output option on Playback but its not listed. Anyone knows where it is?? Thank you.

  • Regular
  • Hello, I am trying to find the output option on Playback but its not listed. Anyone knows where it is?? Thank you. 
  • 59 Views
  • 0 replies
  • 0 likes
  • 59 Views
  • 0 replies
  • 0 likes

Layout

Hello, please i want to know how to show the in progress song 's informations on the right like thisnext is my current layout thank you for your help

TRESORMNGC_0-1683650726180.png TRESORMNGC_1-1683650773328.png
  • Newbie
  • Hello,   please i want to know how to show the in progress song 's informations on the right like this next is my current layout   thank you for your help     &nbs...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

queue is closed when app is closed in pc

I'm using spotify in my pc and when close the app, queue is clear. So I cannot resume my playlist from the last song. Any solutions. Thanks

  • Newbie
  • I'm using spotify in my pc and when close the app, queue is clear. So I cannot resume my playlist from the last song. Any solutions. Thanks 
  • 109 Views
  • 0 replies
  • 0 likes
  • 109 Views
  • 0 replies
  • 0 likes

Why is Spotify removing my posts about highly requested change?

Few months ago I made list of around 10 posts requesting the same change to UI. All those combined garnered a lot of support some of them over 50K likes each. Some of them were marked by community reps as being worked on by developers of the platform...

Screenshot 2023-05-09 at 12.59.40.png
  • Music Fan
  • Few months ago I made list of around 10 posts requesting the same change to UI. All those combined garnered a lot of support some of them over 50K likes each. Some of them were marked by community re...
  • 115 Views
  • 0 replies
  • 0 likes
  • 115 Views
  • 0 replies
  • 0 likes

No me deja realizar el pago de la suscripción

Hola!Estoy tratando de realizar el pago de la suscripción prepago de mi cuenta, la cual no me deja hace varios meses pagarla con débito automático a mi tarjeta.Hace varios días llevo intentando pagar y dice que ocurrió un error, he intentado con vari...

  • Newbie
  • Hola! Estoy tratando de realizar el pago de la suscripción prepago de mi cuenta, la cual no me deja hace varios meses pagarla con débito automático a mi tarjeta. Hace varios días llevo intentando p...
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Temporarily ban song, album or artist.

Wouldn't it be great if you could ban a song, album or a band for a certain amount of time!Say you've been dumped and a certain band reminds you of that utterly painful thing. Just ban the band for a year or so.Say there's a song that plays over and ...

  • Regular
  • Wouldn't it be great if you could ban a song, album or a band for a certain amount of time! Say you've been dumped and a certain band reminds you of that utterly painful thing. Just ban the band for...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

On family premium, can I stop other users from watching vides?

Hello, I have family premium and have created membership for my sons. I allow them freedom on Spotify, but lately have realised one son is downloading you tube videos and watching them. I prefer to limit his use to music only, is this possible? Ideal...

  • Casual Listener
  • Hello,   I have family premium and have created membership for my sons. I allow them freedom on Spotify, but lately have realised one son is downloading you tube videos and watching them. I pr...
  • 113 Views
  • 0 replies
  • 1 likes
  • 113 Views
  • 0 replies
  • 1 likes