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App & Features

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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 2411 Views
  • 0 replies
  • 3 likes
  • 2411 Views
  • 0 replies
  • 3 likes

Android - App launches but then closes at logo.

Hi, I have an issue that has just started on my Samsung device. I launch Spotify and get the logo but then the app closes. I have gone through all the suggestions - clear data, uninstall, check Android\Data directory for any leftover directories, reb...

  • Casual Listener
  • Hi, I have an issue that has just started on my Samsung device. I launch Spotify and get the logo but then the app closes. I have gone through all the suggestions - clear data, uninstall, check Andro...
  • thorney00
  • Casual Listener
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Can I change the background color on Lyrics viewer on PC app?

Hi, can I change the background color on the Lyrics Viewer on the PC app? it's looks like is syncing the background color on the Album color. And with the album that has a color like bright red, it is very hurt my eye. If there is no way to change it...

  • Casual Listener
  • Hi, can I change the background color on the Lyrics Viewer on the PC app? it's looks like is syncing the background color on the Album color. And with the album that has a color like bright red,...
  • horvathzeros
  • Newbie
  • 14105 Views
  • 3 replies
  • 37 likes
  • 14105 Views
  • 3 replies
  • 37 likes

Party play on two tvs

Hi! I have a party and have Spotify app downloaded on two TVs. I would like them to play the same playlist but that they’re synced so as you walk in and out of the house and go from one tv to the other that you hear the same song. Is this possible? I...

  • Visitor
  • Hi! I have a party and have Spotify app downloaded on two TVs. I would like them to play the same playlist but that they’re synced so as you walk in and out of the house and go from one tv to the oth...
  • 144 Views
  • 0 replies
  • 0 likes
  • 144 Views
  • 0 replies
  • 0 likes

Spotify group sessions needs an full update

Dear,Spotify development teamIn a Spotify group session you Can not add or skip song(s) while in a group session. It ends the session completely kicking both party's so you have to start over completely. If you open another app while in a session it ...

  • Visitor
  • Dear, Spotify development team In a Spotify group session you Can not add or skip song(s) while in a group session. It ends the session completely kicking both party's so you have to start over com...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Not able to download music /shows to apple watch from spotify app on mac?

Hello ! As per the title - is there no way to add a show or album to the apple watch from the spotify app on mac? Or am i missing it? Thanks

  • Regular
  • Hello !    As per the title - is there no way to add a show or album to the apple watch from the spotify app on mac?    Or am i missing it? Thanks 
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

can't figure out password and spotify won't email help i'm panicking

hihi so basically i have this acc which i made bc i had a spotify premium code and i put it in on the website BUT THEN i tried to log in in app and i magically couldn't figure out the passcode and then surprise surprise i tried password reset but the...

  • Visitor
  • hihi so basically i have this acc which i made bc i had a spotify premium code and i put it in on the website BUT THEN i tried to log in in app and i magically couldn't figure out the passcode and th...
  • 160 Views
  • 0 replies
  • 0 likes
  • 160 Views
  • 0 replies
  • 0 likes

New desktop UI is unnecessary and difficult to navigate

Spoitfy seems to have an addiction to forcing users to experience treble UI updates that serve to ruined a perfectly good system that does it's job well. the new desktop update is the newest example. If feels way to claustrophobic and needlessly put ...

  • Newbie
  • Spoitfy seems to have an addiction to forcing users to experience treble UI updates that serve to ruined a perfectly good system that does it's job well.   the new desktop update is the newest...
  • 448 Views
  • 0 replies
  • 2 likes
  • 448 Views
  • 0 replies
  • 2 likes

Add button removed / no plus button anymore

Guess you know, what i mean - > the button, that replaced the heart.I really loved the functions, it brought. Like adding songs to multiple playlists or looking, where i have added the song already. I also think, this is an important feature and i ca...

  • Newbie
  • Guess you know, what i mean - > the button, that replaced the heart. I really loved the functions, it brought. Like adding songs to multiple playlists or looking, where i have added the song alre...
  • 167 Views
  • 0 replies
  • 2 likes
  • 167 Views
  • 0 replies
  • 2 likes

Songs won't play to the end

I've noticed lately that when I am playing an album the tracks don't play to the end of the song. It seems they stop about 4 seconds before the end of the song, cutting it short. This is SUPER annoying! It's happening on every song on the album. Seem...

  • Newbie
  • I've noticed lately that when I am playing an album the tracks don't play to the end of the song.  It seems they stop about 4 seconds before the end of the song, cutting it short.  This is ...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes

iPhone 14 issues

Hello I recently just traded in my old phone for an iPhone 14, and it will not connect my Spotify account to my vehicle. I’ve dealt with so called customer service which has been the least bit helpful. Just wondering if anyone has had this issue or a...

  • Visitor
  • Hello I recently just traded in my old phone for an iPhone 14, and it will not connect my Spotify account to my vehicle. I’ve dealt with so called customer service which has been the least bit helpfu...
  • UncleMo
  • Visitor
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Ads are almost double the volume of music and podcasts and blew out my phone speaker.

Why are the ads so loud? They used to be fine. Now it blares every ad. 3 months into having a new phone and an ad took out my phone speaker while listening to a podcast at a normal level. Just usual like, even half bar volume. The ad was so loud it s...

  • Visitor
  • Why are the ads so loud? They used to be fine. Now it blares every ad. 3 months into having a new phone and an ad took out my phone speaker while listening to a podcast at a normal level. Just usual ...
  • mtova001
  • Newbie
  • 1015 Views
  • 2 replies
  • 3 likes
  • 1015 Views
  • 2 replies
  • 3 likes

Fix the shuffle button!

Every time i try to un-shuffle my Playlist it goes to a random song in the play list instead of where i turned it off at. Ever since the "smart shuttle" came along I been having this problem. Please fix this, it is annoying and i much rather go to an...

  • Newbie
  • Every time i try to un-shuffle my Playlist it goes to a random song in the play list instead of where i turned it off at. Ever since the "smart shuttle" came along I been having this problem. Please ...
  • 142 Views
  • 0 replies
  • 1 likes
  • 142 Views
  • 0 replies
  • 1 likes

Search

The search function is not working on the app or the desktop webpage.  

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  • Newbie
  • The search function is not working on the app or the desktop webpage.   
  • AAV87
  • Casual Listener
  • 403 Views
  • 6 replies
  • 7 likes
  • 403 Views
  • 6 replies
  • 7 likes

No puedo buscar a mis artistas favoritos

abro mi aplicación y pongo en busqueda el nombre de mi artista como bad bunny, khea etc pero me dice que "no se pudo encontrar " por el momento estoy usando spotyfy premium. Mi cuenta no tiene errores. Puedo escuchar musica pero no buscar a mis artis...

  • Visitor
  • abro mi aplicación y pongo en busqueda el nombre de mi artista como bad bunny, khea etc pero me dice que "no se pudo encontrar " por el momento estoy usando spotyfy premium. Mi cuenta no tiene errore...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Recent problems connecting to AudioCast devices

I have been using Spotify with my AudioCast M5 devices since years without any problem. Until a couple weeks ago when Spotify on my Android phone or on my laptop would not connect to any of the AudioCast devices. I restarted the devices. I reset the ...

  • Visitor
  • I have been using Spotify with my AudioCast M5 devices since years without any problem. Until a couple weeks ago when Spotify on my Android phone or on my laptop would not connect to any of the Audio...
  • 397 Views
  • 0 replies
  • 0 likes
  • 397 Views
  • 0 replies
  • 0 likes

Group Session - requests

1. Desktop availability for Group Sessions2. Chat feature for Group Sessions under Now Playing View 3. A column showing who added the track under queue reasons:1. Often I use desktop, especially at work2. It's nice to share thoughts about what was he...

  • Newbie
  • 1. Desktop availability for Group Sessions 2. Chat feature for Group Sessions under Now Playing View  3. A column showing who added the track under queue     reasons: 1...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
  • 0 likes

Mode veille coup la musique que faire?

Mode veille coup la musique au bout de 10 minutes. Que faire?

  • Visitor
  • Mode veille coup la musique au bout de 10 minutes. Que faire?
  • 141 Views
  • 0 replies
  • 0 likes
  • 141 Views
  • 0 replies
  • 0 likes

Help - landing page sucks.

Hello Seeking guidance on the landing page of the app. Shows listed as my shows I do not listen to nor are interested in. Shows I follow do not appear here. Also there are shows near the top that I am not interested in either. Below that is more junk...

  • Visitor
  • Hello Seeking guidance on the landing page of the app. Shows listed as my shows I do not listen to nor are interested in. Shows I follow do not appear here. Also there are shows near the top that I a...
  • 139 Views
  • 0 replies
  • 0 likes
  • 139 Views
  • 0 replies
  • 0 likes

Solved!! can't resync shazam from spotify

I go to spotify and delete 'my shazam tracks', then go to shazam and under streaming disconnect spotify. then close shazam and log out from spotify. go back to shazam and 'connect' to spotify. login back to spotify and the old previous out dated shaz...

  • Casual Listener
  • I go to spotify and delete 'my shazam tracks', then go to shazam and under streaming disconnect spotify. then close shazam and log out from spotify.  go back to shazam and 'connect' to spotify. ...
  • Grshot
  • Visitor
  • 11683 Views
  • 3 replies
  • 1 likes
  • 11683 Views
  • 3 replies
  • 1 likes