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Looking for Help with App & Features?

Please see our Help boards to post your help-related questions. For questions about content in Spotify, see Content Questions. For questions about your account, see Account. For questions about your plan, see Premium Family and Premium Student. For q...

  • Spotify
  • Spotify
  • 762 Views
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  • 2 likes
  • 762 Views
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redeeming gift cards is a pain

i received a 3 month premium giftcard and the process to redeem it is super cumbersome and inconvenient...i am a premium member, but apparently, because i am already a premium member, i have to cancel my subscription first then redeem this giftcard. ...

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  • Casual Listener
  • i received a 3 month premium giftcard and the process to redeem it is super cumbersome and inconvenient... i am a premium member, but apparently, because i am already a premium member, i have to can...
  • user-removed
  • Not applicable
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
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Joe beast vs kpop beast, No more or just No?

Hey, i guess Joe Beasts song "No",on The Wash Ost, got mixed up with the lyrics of the Kpop band Beast and their song No More in the app huh?

  • Newbie
  • Hey, i guess Joe Beasts song "No",on The Wash Ost, got mixed up with the lyrics of the Kpop band Beast and their song No More in the app huh? 🤔😂
  • 190 Views
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  • 190 Views
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Country language

Dear sirs, about One Month the Spotify promos as start to speak on foraign language. Um listening um Portugal but the Spotify promo comes on Portugal from Brazil... This os not the same language and is very ridiculous... O ask to Spotify take a step ...

  • Casual Listener
  • Dear sirs, about One Month the Spotify promos as start to speak on foraign language. Um listening um Portugal but the Spotify promo comes on Portugal from Brazil... This os not the same language and ...
  • 119 Views
  • 0 replies
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  • 119 Views
  • 0 replies
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saut de morceau, lecture du début de morceau et plus rien

Bonjour, Quand je clique sur le premier morceau d'une playlist ou d'un album, spotify saute automatiquement les 2 ou 4 premier morceaux de l'album les uns après les autres et la lecture du morceau se lance et seulement les 10 premières secondes sont ...

  • Visitor
  • Bonjour,   Quand je clique sur le premier morceau d'une playlist ou d'un album, spotify saute automatiquement les 2 ou 4 premier morceaux de l'album les uns après les autres et la lecture ...
  • 124 Views
  • 0 replies
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  • 124 Views
  • 0 replies
  • 0 likes

Alternatives to Wifi update of music

I have around 1000 songs in Spotify and regularly change them. I have found my Wifi from my network to the car is slow when updating maybe 100-200 songs . Anmd I dont like leaving the car on while the songs are updating !How can I get my 'new' songs ...

  • Casual Listener
  • I have around 1000 songs in Spotify and regularly change them. I have found my Wifi from my network to the car is slow when updating maybe 100-200 songs . Anmd I dont like leaving the car on while th...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Why the rape of music

1. Bad site.... FML u on a twitter **bleep** path with poor quality interface. But hey u are it people in Sf your attitude is elitist. U don't give a full CK about Ur users.

  • Visitor
  • 1. Bad site.... FML u on a twitter **bleep** path with poor quality interface. But hey u are it people in Sf your attitude is elitist. U don't give a full CK about Ur users.
  • 121 Views
  • 0 replies
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  • 121 Views
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Number of musics go fewer and fewer

Same as the topic, there are more musics turn into unplayable in Taiwan, perhaps happened in other regions, I guess the reason is about copyrights, is it possible to get them back? Or I'm considering to create a new account that register in Japan or ...

  • Regular
  • Same as the topic, there are more musics turn into unplayable in Taiwan, perhaps happened in other regions, I guess the reason is about copyrights, is it possible to get them back? Or I'm considering...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Monthly playlist

I feel like Spotify should have a monthly playlist composed of the songs you played during the month. Like the beginning of the playlist is the songs you played most in the first 10 days , middle is songs played most in days 10-20 and end of the play...

  • Newbie
  • I feel like Spotify should have a monthly playlist composed of the songs you played during the month. Like the beginning of the playlist is the songs you played most in the first 10 days , middle is ...
  • 242 Views
  • 0 replies
  • 2 likes
  • 242 Views
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Cant play just 1 song

Hi,I have seen another thread about this, and I have logged a support ticket and both answers are the same. You can play just 1 song, you just need to make sure your queue only has 1 song. The problem is when I ask to listen to just 1 song, Spotify p...

  • Casual Listener
  • Hi, I have seen another thread about this, and I have logged a support ticket and both answers are the same. You can play just 1 song, you just need to make sure your queue only has 1 song. The prob...
  • 130 Views
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  • 130 Views
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Can't shuffle and enhance?

My enhance button still works, but when I click shuffle on any playlist, it pops up with the message, "You've discovered a premium feature!" I have premium, I've tried reinstalling the app, and every other solution I can think of, I can't use either ...

  • Casual Listener
  • My enhance button still works, but when I click shuffle on any playlist, it pops up with the message, "You've discovered a premium feature!"  I have premium, I've tried reinstalling the app, an...
  • Keith51
  • Casual Listener
  • 314 Views
  • 3 replies
  • 2 likes
  • 314 Views
  • 3 replies
  • 2 likes

registration of spotity duo

Spotify Duoを招待し、登録したのですが、1週間経っても招待者のSpotifyがDuoになりません。

  • Visitor
  • Spotify Duoを招待し、登録したのですが、1週間経っても招待者のSpotifyがDuoになりません。
  • 140 Views
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  • 140 Views
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Skipping several songs at a time while listening to a playlist.

When I listen to a playlist, any playlist, the app will skip 3, 5, 10 songs at a time without any input from me. And then sometimes it will skip a bunch on songs and then replay a song I already heard earlier in the playlist. (NOT ON SHUFFLE). Oh, an...

  • Visitor
  • When I listen to a playlist, any playlist, the app will skip 3, 5, 10 songs at a time without any input from me.  And then sometimes it will skip a bunch on songs and then replay a song I alread...
  • 268 Views
  • 0 replies
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  • 268 Views
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How do I delete my listening history?

I was in hospital recently and was trying to block out the noise overnight. I tried using earbuds but it wasn't enough- and I was also anxious about the situation. In the end I put on "sleep" soundtracks/playlists. It seemed to work and I'd have thes...

  • Casual Listener
  • I was in hospital recently and was trying to block out the noise overnight. I tried using earbuds but it wasn't enough- and I was also anxious about the situation. In the end I put on "sleep" soundtr...
  • user-removed
  • Not applicable
  • 331 Views
  • 1 replies
  • 1 likes
  • 331 Views
  • 1 replies
  • 1 likes

I had to switch cards and start a new plan and now its saying i cant rejoin for 12 months!

My family’s card that reoccuring payments were coming out of was hacked by a certain family member so we had to make a new family plan on a new card to keep them from hacking us again and using our money to buy expensive things, and it is saying my f...

  • Visitor
  • My family’s card that reoccuring payments were coming out of was hacked by a certain family member so we had to make a new family plan on a new card to keep them from hacking us again and using our m...
  • 102 Views
  • 0 replies
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  • 102 Views
  • 0 replies
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Remember Unplayed podcasts settings which is not working

When I select to sort or filter unplayed podcasts, if I play one podcast from it, next podcast is picked from somewhere else. I am requesting to make unplayed podcasts list should be the order of playing the pod asts, otherwise it becomes very clumsy...

  • Visitor
  • When I select to sort or filter unplayed podcasts, if I play one podcast from it, next podcast is picked from somewhere else. I am requesting to make unplayed podcasts list should be the order of pla...
  • czw00
  • Newbie
  • 261 Views
  • 1 replies
  • 1 likes
  • 261 Views
  • 1 replies
  • 1 likes

How can I view Wrapped?

Wrapped seems to have vanished from the iPhone app. How can I view it again? Thanks!

  • Roadie
  • Wrapped seems to have vanished from the iPhone app. How can I view it again?   Thanks!
  • maxartist23
  • Roadie
  • 361 Views
  • 2 replies
  • 0 likes
  • 361 Views
  • 2 replies
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Is it possible to access Spotify wrapped artist messages again?

I remember getting them this year and i would like to have some way to save them to be able to go back to them but it seems like they are gone now. Any way to access that? I would really like to be able to see those again (and ideally keep access to ...

  • Regular
  • I remember getting them this year and i would like to have some way to save them to be able to go back to them but it seems like they are gone now. Any way to access that?   I would really lik...
  • 466 Views
  • 0 replies
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  • 466 Views
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Connecting bluetooth speaker

Is it possible to add a speaker as a device as opposed to a mobile. I have a 10 year old who has a speaker but no phone. I want her to access Spotify but not my profile as we cannot listen concurrently. any help thanks!

  • Visitor
  • Is it possible to add a speaker as a device as opposed to a mobile.   I have a 10 year old who has a speaker but no phone. I want her to access Spotify but not my profile as we cannot listen c...
  • 216 Views
  • 0 replies
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  • 216 Views
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Can’t find my University on Spotify

Hello, I study at Durham University but I can’t find it on Spotify when I try to make a student premium account. I also can’t find any other UK uni on there

  • Visitor
  • Hello, I study at Durham University but I can’t find it on Spotify when I try to make a student premium account. I also can’t find any other UK uni on there
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes