Help Wizard

Step 1


How do I stop Spotify from showing blank pages and error messages?




Sometimes, you may see an error message that pops up when trying to load certain menus or searches within Spotify. The error message sometimes says something like: "

[Feature] is not available when Spotify is offline".


To get rid of this, there's a few things you can try:


  • Try logging out and back in to Spotify
  • Try restarting the device
  • Try restarting the router
  • Try reinstalling the app
  • Check the device and the app for updates


It's also worth checking if any other devices are affected when logged in to that account. If it's happening on all the devices you try there and then, it's most likely to be connection-based.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.