Customer Service

Why have you closed my idea.  I can't respond to "that auotmated reply directly" - it's address is "noreply@spotify"

**********

You need to allow customers to contact you.  Customer support is the most lousy I've ever come across.  Even your support emails, get bounced back with "thank you for your email, try the community page" which is no answer when, for example, Spotify have taken 3 payments for a single gift card. Customers are important - you should not sit back and think you don't need to work with them, just repeatedly redirect problems back to your other customers. A second feedback email I sent suggested I posted this idea here - - so this is what I'm doing.

 

Give a telephone number out or at least respond to your own complaint/problem forms.

 
Status: Case Closed

Respond to that automated reply directly, and it will be sent to the staff.

If you don't get a response within 24-48h just post your case number and I'll escalate it to the staff for you.

Anthony

You CAN reply to the automated reply, and you NEED TO in order for it to get responded to. The fact it is from a no reply is irrelevant, respond to it and it will get sent to the staff.

See above for if you don't get a response from there.

Status: Case Closed
Comments
Taylor
Community Legend
Status changed to: Case Closed

You CAN reply to the automated reply, and you NEED TO in order for it to get responded to. The fact it is from a no reply is irrelevant, respond to it and it will get sent to the staff.

See above for if you don't get a response from there.

Marco
Community Legend

It might also be worth to check you Spam folder - sometimes the email is lost there.
Usually the Spotify team gets back to you after you've sent your request via the contact form in 24/48 hours.

If that's not the case, then please reply to the automated email as Anthony suggested. Thanks and sorry for the trouble!