Ads during music on premium

[sylviaky]

I got a premium account today, October 26, 2024. I am supposedly getting a free month before it kicks into the premium pay monthly account, and I am listening to music on my iPhone or my TV and I am still getting ads! Help

[Joan]

Hi there @sylviaky,

Thanks for reaching out.

It's possible you're not logged into the correct account - consider checking these steps to make sure you're in the right one. If you've confirmed you're in the correct account and the issue persists, could you let us know where and when exactly you see these ads? Please also provide us some screenshots or a video of the behaviour so we can see what exactly is happening. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

Let us know how it goes.