Cannot download Taylor Swift 3 am

[Lindsey13]

I have been unable to download Taylor Swift 3 am album. I attempted when it was released and was unsuccessful. I just attempted to download it again and i am still not able to download it. Any suggestions?

[Novy]

Hey @Lindsey13,

Thanks for reaching out here in the Community, and apologies for the delayed response. We moved your post from the Chat section to the help boards as its content fits better here.

Are you still having this issue? If so, is there any error message when you try to download the album or is the app simply not doing anything? Is it happening with other albums?

We'd also recommend performing a clean reinstall of the app in case you haven't. This is often an overlooked step, but it can help clear any cache that might be causing trouble. 

Keep us posted on how it goes.