Music videos not showing... for some reason?

[janm2000]

So, I've got the problem that I can't get my spotify to show me any music videos at all. I'm in a Family Plan (GER) together with my brother and my parents, and all of them can access the music video-feature on their phone (of selected songs which feature it obv.)

First I thought it might be smth. wrong with my Galaxy A52 (even though it has the latest app version and Android 14). So, i tried to access the videos with my account on the following devices: Lenovo Tab M9 (Android 13), Samsung SmartTV (tizenOS), Desktop PC/Laptop (Win10 & Win11, via App and Web-Player) - nothing, I am just not able to watch them, it doesn't even show the little "play" symbol to switch from audio-only to video.

I've disabled everything remotely related to data-saving, double-checked and compared settings between working devices and mine... I don't get it?! I just can assume, it has to be related to my account - which I also don't get; I'm a premium user, other than me all plan members can access the videos, and afaik the feature isn't beta anymore, so 'everyone' should have it?

Am I a second-class citizen to spotify?

[KarlRemarks]

During playback of albums, with no shuffle or loop settings enabled, the up next queue will correctly display that the next track to be played is the next song in the album. However after a while, sometimes Spotify spontaneously decides that the next song should be the first song in the album and the queue resets to the beginning of the album. I have screen-recorded this behaviour, where it happens after adding a song to a playlist, not sure if that is the cause.  The behaviour might also be related to casting/playing on a different output device but this has also happened when playing music on the selfsame device. 

Very frustrating.

[rlayton]

This is happening for me with playlists too. The queue looks fine but playlists will spontaneously start at the beginning (multiple times, I’ve counted 4 times in about an hour before). Double checked that loop and repeat are not enabled (turned them on and off just in case). 

[rlayton]

Ah, there’s an open issue: https://community.spotify.com/t5/iOS-iPhone-iPad/iOS-Android-Playlists-keep-starting-from-the-beginn...

[ozboomer]

The issue persists when playing an album (not  a playlist) even with with Settings > Autoplay similar content turned OFF.

* Spotify Version 8.9.24.633 under Android 14 on Samsung Galaxy Smartphone SM-A546E
* Spotify Version 8.9.24.633 under ChromeOS  Version 122.0.6261.137 (Official Build) (64-bit) on Lenovo Ideapad Duet 5

[Luan · Accepted solution]

Hey, @janm2000 
Welcome to the Spotify Community, and thanks for reaching out to us!

Spotify is still rolling out the music video feature gradually in the selected countries. You are in a country that is expected to receive it, so in this case, my recommendation is that you keep your app up-to-date and wait until the complete rollout. I know you're excited about the possibility of having it, but at this point, there is nothing else you can do, but wait. 

I hope this makes everything clearer to you and that you have access to this incredible feature as soon as possible.

Stay awesome! 🎶

If you have further questions or if you need anything else, let me know! I'd love to help!

[janm2000]

Damn, disappointing 😞 I've read the text from the FAQ and it didn't indicate to me that it's still a beta or in a staggered roll-out.

Well, guess I have to wait...

I'm pretty sure though, I had access to the video-feed of certain podcasts in the past already - is that feature related or independent in the sense that it's solely the creators decision whether or not a video is available?

[Luan]

Hi again, @janm2000 

Both of them, to be honest. You need to have the feature released to your account, but not all shows will feature videos. Some creators may not bring them to Spotify or don't even create podcasts with video, for example. Anyway, if you want to double-check what is the case, you can share with me the link to a specific episode, and I can try it here on my side if the video is available on it.

Last, but not least, keep in mind that a Music Video is a different feature than a podcast episode with a video, alright?

Keep me posted! 🎶

[janm2000]

When specifically searching for 'video podcasts' I am able to watch the visual feed (in case the creator bothered to upload is obv.), so that's fine. It appears that the music videos are indeed an unrelated, separate feature which has to be unlocked to my account - hopefully sooner rather than later 🙂 Still, bit disappointing for someone with a premium account for the last 10 years and several hundreds of hours per year, to be left hanging like that 😞

[princessdia]

I've tried basically every single tip and it's been stuck like this for months. I've tried possibly everything and I just don't know what to do anymore.

[Milton9]

Hi are you still having this issue. It keeps happening to me and I was curious if you found a solution!

[rhodosX]

Plan

Premium

Country

UK

Device

MacBook Air

Operating System

macOS Sequoia 15.0

My Question or Issue

I can sew which songs have videos, as they have Video on the song name. But when I click to play the song, the video never shows up. There is no 'switch to video' option. Am I doing something wrong? Thanks in advance