Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Content Questions

Start a topic

Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

dinomight_0-1661880282065.jpeg
  • Spotify Star
  • Spotify Star
  • scrollingcat
  • Visitor
  • 68790 Views
  • 48 replies
  • 110 likes
  • 68790 Views
  • 48 replies
  • 110 likes

Solved!!Superuser Contribution Song Unavailable

CountryNetherlands My Question or IssueI have this song in my playlist which I could listen to till yesterday, but when I checked this day I could no longer play it because it is unavailable.Did it change out of nowhere?

  • Casual Listener
  •   Country Netherlands   My Question or Issue I have this song in my playlist which I could listen to till yesterday, but when I checked this day I could no longer play it because it is...
  • Hemil_4
  • Visitor
  • 43202 Views
  • 37 replies
  • 2 likes
  • 43202 Views
  • 37 replies
  • 2 likes

Superuser Contribution An album is wrong: Copland & Menotti Piano Concertos is completely wrong

PlanPremiumCountryUnited StatesDeviceLenovo 7iOperating SystemWindows 11 The album you have listed as Copland & Menotti Piano Concertos played by Earl Wild and conducted by Aaron Copland and Jorge Mester is completely wrong. The first cut is a Schube...

  • Casual Listener
  • Plan Premium Country United States Device Lenovo 7i Operating System Windows 11   The album you have listed as Copland & Menotti Piano Concertos played by Earl Wild and conducted by...
  • Joan
  • Moderator
  • 87 Views
  • 1 replies
  • 0 likes
  • 87 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is Megyn Kelly no longer on Spotify?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Yordan
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music not showing up for artist

None of the below information is required. However, the more you provide the easier it will be for us to try andPlanPremiumCountryAustraliaDevice(iPhone 11)Operating System(iOS 17.6.1.) My Question or IssueI tried listening to Taylor Swift the other ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and Plan Premium Country Australia Device (iPhone 11) Operating System (iOS 17.6.1...
  • Yordan
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music Videos don't show

Plan Premium (Duo) Country United Kingdom Device Samsung Galaxy A33 Operating System Android 14 My Question or Issue My family member had Spotify Premium and we were really impressed by the Music Video feature, playing on our TV. So we upgraded to Du...

  • Regular
  • Plan Premium (Duo) Country United Kingdom Device Samsung Galaxy A33 Operating System Android 14   My Question or Issue My family member had Spotify Premium and we were really...
  • Aether4
  • Newbie
  • 2616 Views
  • 17 replies
  • 8 likes
  • Duo
    music
    Videos
  • 2616 Views
  • 17 replies
  • 8 likes

Weapon of Choice video lacks audio

The "Weapon of Choice" by Fatboy Slim music video lacks any audio. Tested on two devices. The song plays fine - this is the music video. PlanPremiumCountryAustraliaDeviceMacBook Pro / Samsung FE23Operating SystemSonoma 14.1.1 / Android

  • Newbie
  • The "Weapon of Choice" by Fatboy Slim music video lacks any audio.   Tested on two devices. The song plays fine - this is the music video.   Plan Premium Country Australia Device M...
  • fbs4800
  • Casual Listener
  • 154 Views
  • 2 replies
  • 1 likes
  • 154 Views
  • 2 replies
  • 1 likes

Superuser Contribution 이미지에 보이는 빨간 테투리 부분을 제거 하고 싶은데 방법이 있을까요?

 아래 정보는 필요하지 않습니다. 그러나 더 많이 제공할수록 더 쉽게 시도하고 도움을 드릴 수 있습니다.계획프리미엄나라대한민국장치삼성 갤럭시 24 울트라운영 체제안드로이드 오레오, 윈도우 11 내 질문 또는 문제이미지에 보이는 빨간 테투리 부분을 제거 하고 싶은데 방법이 있을까요?

제목 없음.png
  • Newbie
  •   아래 정보는 필요하지 않습니다. 그러나 더 많이 제공할수록 더 쉽게 시도하고 도움을 드릴 수 있습니다. 계획 프리미엄 나라 대한민국 장치 삼성 갤럭시 24 울트라 운영 체제 안드로이드 오레오, 윈도우 11   내 질문 또는 문제 이미지에 보이는 빨간 테투리 부분을 제거 하고 싶은데 방법이 있을까요?
  • OscarDC
  • Moderator
  • 99 Views
  • 1 replies
  • 0 likes
  • 99 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost access to DJ & AI Playlist features

I have lost access to both the AI DJ feature and AI playlist creation after changing my account’s country location to match my new Visa payment card.Here’s what happened, Spotify required me to change my account location to allow the new card. After ...

  • Newbie
  • I have lost access to both the AI DJ feature and AI playlist creation after changing my account’s country location to match my new Visa payment card. Here’s what happened, Spotify required me to cha...
  • Novy
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution How do I turn on the visibility of the original albums?

Hi. For a long time I have been trying to find old albums that were republished in an extended edition, but I can only do this through Google and not everything I can find. I was looking for regular albums, not deluxe versions. They also do not appea...

  • Newbie
  • Hi. For a long time I have been trying to find old albums that were republished in an extended edition, but I can only do this through Google and not everything I can find. I was looking for regular ...
  • Honiantic
  • Newbie
  • 5334 Views
  • 5 replies
  • 1 likes
  • 5334 Views
  • 5 replies
  • 1 likes

Superuser Contribution Wrong Lyrics Appear

Hey. I just figured that I'd post this, here, since I don't know where to report the issue on Spotify's website. I was checking on the lyrics, for this song: https://open.spotify.com/track/1upcmjAAFBujZTVMYlGMMu?si=zjiE_n8pSlOCOmzZkbbZOA&utm_source=c...

Screenshot_20211128-193841.png
  • Roadie
  • Hey. I just figured that I'd post this, here, since I don't know where to report the issue on Spotify's website.   I was checking on the lyrics, for this song:   https://open.spotif...
  • PatrykPlayz7
  • Visitor
  • 1481 Views
  • 4 replies
  • 2 likes
  • 1481 Views
  • 4 replies
  • 2 likes

Solved!!Superuser Contribution "Couldn't load the lyrics for this song" error

As of version 8.8.20.544 and the version prior to that has caused the lyrics from my personal playlist in my device 'Samsung-SMJ250F' to disappear, at first I thought it was brcause the songs were old but way older songs still had lyricsThe playlist ...

  • Visitor
  • As of version 8.8.20.544 and the version prior to that has caused the lyrics from my personal playlist in my device 'Samsung-SMJ250F' to disappear, at first I thought it was brcause the songs were ol...
  • jalen9four
  • Visitor
  • 950690 Views
  • 554 replies
  • 94 likes
  • 950690 Views
  • 554 replies
  • 94 likes

Superuser Contribution My Spotify playlist thumbnails are not showing up

PlanFreeCountryAmericaDeviceDell laptopOperating SystemChrome OSI'm aware of the album covers not showing up on Spotify, but this is different. For me, album covers do show up and are normal. Images that I've set as the thumbnails for playlists are n...

  • Regular
  • Plan Free Country America Device Dell laptop Operating System Chrome OS I'm aware of the album covers not showing up on Spotify, but this is different. For me, album covers do sho...
  • MJ06
  • Casual Listener
  • 1173 Views
  • 14 replies
  • 4 likes
  • 1173 Views
  • 14 replies
  • 4 likes

Superuser Contribution How to turn off full videos?

Some podcasts i listen to now feature full videos, i dont mean canvas repeating images. How can i turn these off? If i am on the road or even at home busy doing stuff, i just want to listen (and save bandwith)Plan/PremiumCountryGermanyDeviceiPone 13p...

  • Visitor
  • Some podcasts i listen to now feature full videos, i dont mean canvas repeating images. How can i turn these off? If i am on the road or even at home busy doing stuff, i just want to listen (and save...
  • AlejaR
  • Moderator
  • 465 Views
  • 5 replies
  • 0 likes
  • 465 Views
  • 5 replies
  • 0 likes

Días Que No Volverán

En Spotify España no está disponible la canción de ANTONIO VEGA "DÍAS QUE NO VOLVERÁN" y sí otras versiones del disco de Tributo a Queen.Porqué?Estará algún día?Gracias My Question or Issue

  • Visitor
  • En Spotify España no está disponible la canción de ANTONIO VEGA "DÍAS QUE NO VOLVERÁN" y sí otras versiones del disco de Tributo a Queen. Porqué? Estará algún día? Gracias   My Question ...
  • Jose_M
  • Spotify Star
  • 116 Views
  • 1 replies
  • 0 likes
  • 116 Views
  • 1 replies
  • 0 likes

Inconsistant names for Japanese songs

PlanPremiumCountryUnited KingdomDevicePC (web client, firefox)Operating SystemDebian My Question or IssueThe names of songs aren't consistant. I speak Japanese, my operating system, OS language and spotify language are all in Japanese. I want my song...

  • Regular
  • Plan Premium Country United Kingdom Device PC (web client, firefox) Operating System Debian   My Question or Issue The names of songs aren't consistant. I speak Japanese, my operating ...
  • Jose_M
  • Spotify Star
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Rest is History Not Playing on Laptop

PlanPremiumCountryNew ZealandDeviceLaptopOperating SystemWindows 11 My Question or IssueI have been listening to the Rest is History podcast on my laptop for a year or two, now it wont play. It will play on my phone, and all my other podcasts play on...

  • Visitor
  • Plan Premium Country New Zealand Device Laptop Operating System Windows 11   My Question or Issue I have been listening to the Rest is History podcast on my laptop for a year or two, n...
  • Jose_M
  • Spotify Star
  • 110 Views
  • 1 replies
  • 0 likes
  • 110 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast Videos

PlanPremiumCountryMéxicoDeviceSamsung Galaxy S23 FE I can's see the video from podcast, even that ones that I already seen... Somethimes appears the canvas from muisic but not from podcast... I have some days with that problem.

  • Casual Listener
  • Plan Premium Country México Device Samsung Galaxy S23 FE   I can's see the video from podcast, even that ones that I already seen... Somethimes appears the canvas from muisic but not from...
  • Vasil
  • Moderator
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Reporting a fraudulent bot playlist

I’m having a major issue. I somehow got added to a bot playlist without my knowledge or consent. I don’t pay for playlisting or do anything that would violate terms of service. This is the second time this same group of scammers have done this. I’ve ...

  • Regular
  • I’m  having a major issue. I somehow got added to a bot playlist without my knowledge or consent. I don’t pay for playlisting or do anything that would violate terms of service. This is the seco...
  • Abtsleep
  • Visitor
  • 27221 Views
  • 33 replies
  • 6 likes
  • 27221 Views
  • 33 replies
  • 6 likes

Superuser Contribution Bad Company

None of theelow information is required. However, the more you provide the easier it will be for us to try and help.PlanFree/PremiumCountryBrasilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 1...

  • Visitor
  • None of theelow information is required. However, the more you provide the easier it will be for us to try and help. Plan Free/Premium Country Brasil Device (iPhone 8, Samsung Galaxy 9, Macbook...
  • Novy
  • Moderator
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes