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Forum Posts

New Feature To Try On Desktop: Quick Search Shortcuts

Hey folks, The Spotify team is always working to make the software as simple as possible for everyone to use, and for those of you who like to save a bit of time by using keyboard shortcuts, there's a very convenient trick that you may not have notic...

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  • Spotify Star
  • Spotify Star
  • fumikimkim
  • Roadie
  • 55388 Views
  • 46 replies
  • 105 likes
  • 55388 Views
  • 46 replies
  • 105 likes

New Home Feed Interface?

Sorry but this new "tiktok-like" interface is so ugly. Spotify needs to realise that a familiar design on one app absolutely doesn't work for others. It doesn't "promote discovery" and honestly just makes me feel less inclined to scroll through hundr...

  • Visitor
  • nin302
  • Regular
  • 257239 Views
  • 2353 replies
  • 1909 likes
  • 257239 Views
  • 2353 replies
  • 1909 likes

Superuser Contribution where do I find the album notes booklet?

CDs normally come with a booklet of notes about the background behind the music, the performance, what informed the interpretation. I've searched all over the app (Mac desktop) and can't figure out where the booklets are hidden. Where is it?

  • Newbie
  • CDs normally come with a booklet of notes about the background behind the music, the performance, what informed the interpretation. I've searched all over the app (Mac desktop) and can't figure out w...
  • Foster15
  • Newbie
  • 700 Views
  • 3 replies
  • 4 likes
  • 700 Views
  • 3 replies
  • 4 likes

Superuser Contribution Why are New Releases sections being replaced with Playlists?

Today I went into the Jazz Section and the New Releases section has disappeared. All that is left if playlists. Why? I don't want Spotify to leave me me with no choice but to listen to a playlist that someone else decided the content for. Why is it s...

  • Casual Listener
  • ...hat someone else decided the content for. Why is it such a pain to list the new releases as they are released and then let me choose? If Spotify wants to (or their record company owners force them) t...
  • RagnarBeszerker
  • Casual Listener
  • 119 Views
  • 2 replies
  • 0 likes
  • 119 Views
  • 2 replies
  • 0 likes

Old playlist name - creamy

PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI’m looking for the person who controls the Creamy playlist by Spotify. Me and my friends ...

  • Casual Listener
  • Plan Free/Premium Country USA  Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I’m ...
  • Ctunab87
  • Casual Listener
  • 230 Views
  • 1 replies
  • 0 likes
  • playlist name
  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocked Artists issue with suggested songs

PlanFreeCountryGermany DeviceSamsung Galaxy A32Operating SystemAndroid 13 My Question or IssueWhenever I play any artists album or compilation, it occurs that Spotify plays songs from an artists that I've already blocked before. Also Spotify plays so...

  • Casual Listener
  • Plan Free Country Germany   Device Samsung Galaxy A32 Operating System Android 13   My Question or Issue Whenever I play any artists album or compilation, it occurs tha...
  • Not applicable
  • 348 Views
  • 6 replies
  • 0 likes
  • 348 Views
  • 6 replies
  • 0 likes

Superuser Contribution How do I get blends to update?

It’s in the title. I have a blend with my wife and daughter for when we’re all hanging around the house or in the car. It’s never updated. Not one time in two months. I’ve logged out of all 3 accounts. I’ve cleared the cache on all 3. I’ve restarted ...

  • Gig Goer
  • It’s in the title. I have a blend with my wife and daughter for when we’re all hanging around the house or in the car. It’s never updated. Not one time in two months. I’ve logged out of all 3 accou...
  • Empty89
  • Visitor
  • 708 Views
  • 7 replies
  • 2 likes
  • 708 Views
  • 7 replies
  • 2 likes

Superuser Contribution "The tracks on this release are not available" but only on some accounts

PlanPremiumCountryAustraliaDeviceMotorola G84 My Question or IssueMy partner was listening to an album and I wanted to save it to my library. We both have Motorola's, both in Australia, and both have premium plans. I couldn't find the album anywhere ...

  • Visitor
  • Plan Premium Country Australia Device Motorola G84   My Question or Issue My partner was listening to an album and I wanted to save it to my library. We both have Motorola's, both in Aus...
  • yanzheng
  • Visitor
  • 297 Views
  • 4 replies
  • 0 likes
  • 297 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution How do I change the Daily Drive playlist? The news changes, but the songs haven't changed.

Premium, USA. Pixel 3XL, Oreo, Android Auto. The Daily Drive news changes, but the songs don't. Day in, day out, the SAME music. I'm getting tired of it. How do I refresh or change it?

  • Music Fan
  • Premium, USA. Pixel 3XL, Oreo, Android Auto.  The Daily Drive news changes, but the songs don't. Day in, day out, the SAME music. I'm getting tired of it. How do I refresh or change it?
  • Not applicable
  • 89043 Views
  • 113 replies
  • 82 likes
  • 89043 Views
  • 113 replies
  • 82 likes

Solved!! Truly...why is it so difficult to report incorrect lyrics?

A lot of lyrics are incorrect and I read Spotify gets them from Musixmatch which explains a lot. I was listening to 'Dollar Days' from David Bowie's 'Blackstar' and noticed a lot of errors in a song that is a lament on never seeing England/Home again...

  • Newbie
  • A lot of lyrics are incorrect and I read Spotify gets them from Musixmatch which explains a lot. I was listening to 'Dollar Days' from David Bowie's 'Blackstar' and noticed a lot of errors in a song ...
  • IndieInc
  • Casual Listener
  • 718 Views
  • 3 replies
  • 2 likes
  • 718 Views
  • 3 replies
  • 2 likes

Solved!! Search by genre hashtag

Is there a way to search by genre hashtag? In the iOS app under search there are three hashtags displayed under the heading "Explore your genre" (see screenshot attached). I want to be able to search for another hashtag that hasnt been recommended. I...

  • Newbie
  • Is there a way to search by genre hashtag?   In the iOS app under search there are three hashtags displayed under the heading "Explore your genre" (see screenshot attached).   I want to...
  • cagespence
  • Visitor
  • 9821 Views
  • 13 replies
  • 2 likes
  • 9821 Views
  • 13 replies
  • 2 likes

Superuser Contribution How to create a Playlist of artists?

I would like to have a Playlist of a group of artists, I'm going to a concert to see one particular band but there are several playing. I'd love to put the names of the artists together as a Playlist and get a mix of all their songs without following...

  • Visitor
  • I would like to have a Playlist of a group of artists, I'm going to a concert to see one particular band but there are several playing. I'd love to put the names of the artists together as a Playlist...
  • Wkit
  • Newbie
  • 101 Views
  • 2 replies
  • 0 likes
  • 101 Views
  • 2 replies
  • 0 likes

Superuser Contribution Video doesn't display for podcasts

I don't even have any settings relating to podcasts, neither do I see any UI for videos. When I play a podcast, I can only see the thumbnail and listen.Device is: Macbook Pro 2021 16" (Desktop, Web), and also iPhone 13 Pro (App). Doesn't work on any ...

  • Visitor
  • I don't even have any settings relating to podcasts, neither do I see any UI for videos. When I play a podcast, I can only see the thumbnail and listen. Device is: Macbook Pro 2021 16" (Desktop, W...
  • MihailY
  • Moderator
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

I cant find the playlist that I liked but chose to hide from profile.regret

I only remember the playlist being one with no title, with a cover picture with no background. I do clearly remember what the cover pic looked like...but since there is no option of image search in Spotify, i cant find the playlist now. It is very ha...

  • Casual Listener
  • I only remember the playlist being one with no title, with a cover picture with no background. I do clearly remember what the cover pic looked like... but since there is no option of image search i...
  • 51 Views
  • 0 replies
  • 0 likes
  • 51 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Fix David Bowie's release chronology so Low precedes "Heroes"

Both albums were released in the same year, but Low came first and Spotify has the order swapped. Simple change, couldn't find anywhere else to ask.

  • Newbie
  • Both albums were released in the same year, but Low came first and Spotify has the order swapped. Simple change, couldn't find anywhere else to ask.
  • Maria
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • 83 Views
  • 1 replies
  • 0 likes

Can I upload AI generated music to Spotify if it is in no direct relation t

If I made a rap track about a sport like basketball but had all the lyrics generated by AI and the song is sung by AI could I upload it to Spotify?

  • Visitor
  • If I made a rap track about a sport like basketball but had all the lyrics generated by AI and the song is sung by AI could I upload it to Spotify?
  • ribezaz
  • Roadie
  • 136 Views
  • 1 replies
  • 2 likes
  • 136 Views
  • 1 replies
  • 2 likes

Superuser Contribution I cant listen to some songs on my playlist

I have a classical music playlist and I can’t listen to Chopin because all the songs I had on the playlist now are not there but when I search for it, the songs are like faded Ill like to know why?

  • Newbie
  • I have a classical music playlist and I can’t listen to Chopin because all the songs I had on the playlist now are not there but when I search for it, the songs are like faded Ill like to know why?
  • Novy
  • Moderator
  • 86 Views
  • 1 replies
  • 1 likes
  • 86 Views
  • 1 replies
  • 1 likes

Superuser Contribution Audio change in track

DJ Tons - Always remember us this way I have this track in my playlist, its audio has changed. At first i thought i may been missing a channel because thats what it sounds like. I'm pretty sure its coming thru in mono. There is definatly parts missin...

  • Casual Listener
  •   DJ Tons - Always remember us this way   I have this track in my playlist, its audio has changed. At first i thought i may been missing a channel because thats what it sounds like. I'm ...
  • Maria
  • Moderator
  • 173 Views
  • 3 replies
  • 2 likes
  • 173 Views
  • 3 replies
  • 2 likes

Superuser Contribution RADARCharts on Spotify

RADARCharts is a platform created to spotlight and discover underground artists in West Africa and get them playlisted on Spotify. How can we be an editorial. Visit our platform RADAR

  • Casual Listener
  • RADARCharts is a platform created to spotlight and discover underground artists in West Africa and get them playlisted on Spotify. How can we be an editorial. Visit our platform RADAR
  • Yordan
  • Moderator
  • 75 Views
  • 1 replies
  • 0 likes
  • 75 Views
  • 1 replies
  • 0 likes

Superuser Contribution i need options to choose the kind of recommendations i want like YT music

PlanPremiumCountryINDIADeviceIphone 14 pro max, DELL INSPIRON 3510Operating System(iOS 17 , windows 11My Question or IssueToday i played a song from 2015 on Spotify. I really wanted to listen to songs from that era , but no . i get songs from my play...

  • Regular
  •   Plan Premium Country INDIA Device Iphone 14 pro max, DELL INSPIRON 3510 Operating System (iOS 17 ,  windows 11 My Question or Issue Today i played a song from 2015 on Spotify. I...
  • Ivelina
  • Moderator
  • 60 Views
  • 1 replies
  • 0 likes
  • 60 Views
  • 1 replies
  • 0 likes

Request for Sensitivity in Content Recommendations for Ukrainian Users

Dear Spotify, I am writing to address a concern that has significant cultural and emotional implications for many of your users, particularly in Ukraine. As you are aware, the ongoing imperialistic russian war in Ukraine, has had profound and painful...

  • Casual Listener
  • ...krainian people's relationship with Russian language and culture.   In this context, a lot of Ukrainian users of Spotify have reported the platform's algorithm frequently recommending Russian content....
  • Tania_kha
  • Newbie
  • 42246 Views
  • 631 replies
  • 2294 likes
  • 42246 Views
  • 631 replies
  • 2294 likes

Superuser Contribution Camper Van Beethoven

PlanPremiumCountryUSDeviceiPhoneOperating SystemWindows 11 My Question or IssuePlease add rest of Key Lime Pie album by CVB thanks! Oreo, Windows 10,etc.)

  • Visitor
  •   Plan Premium Country US Device iPhone Operating System Windows 11   My Question or Issue Please add rest of Key Lime Pie album by CVB thanks!  Oreo, Windows 10,etc.)
  • Ivelina
  • Moderator
  • 52 Views
  • 1 replies
  • 0 likes
  • 52 Views
  • 1 replies
  • 0 likes