Spotify client falsely shows offline

[askrabal]

Plan

Premium

Country

US

Device

(Linux desktop)

Operating System

(Linux Mint 21.1 (Ubuntu 22.04 base))

My Question or Issue

Spotify client won't play music as says it's "offline", but literally everything else on the computer is connect to the internet (steam, chrome (including spotify web app), discord etc) . I've read numerous posts about many other users having this same issue and I've never seen a response that actually solved anything. I've uninstalled and reinstalled the client multiple times and that hasn't changed anything.

[Sebasty]

Hey @askrabal 

Does hitting Ctrl + Shift + O change anything for you? That would be the keyboard shortcut for Offline Mode, which on Linux is accessible only by using the aforementioned key combo.

Other than that, have you made sure it's not blocked by the firewall? You should also check if you can access Spotify sites and the web player.

Let me know how it goes!

[askrabal]

Pressing the ctrl + shift +o combo turns on offline mode ( it shows the offline image fig 1) and pressing it again disables it ( "You're offline" disappears), but it still seems to think it's in offline mode ( warning message pops up, see below). I'm 99.99999999% sure that it's not getting blocked by firewall as updates to playlists show,it knows which devices are connected (fig 3, unless the web player is open), and it shows desktop notifications when a new song plays; it just won't play music (it's most important job!!!). I can use the web player so I'd assume that further shows that spotify isn't get blocked by firewalls nor content blockers, also see fig 4 below showing active connections.

fig 1: shows offline mode is active

fig 2: warning pop-up when attempting to play music

fig 3: Shows connected devices

fig 4: spotify is getting connections

[mstensho]

Looks like I have the same problem, and it started happening last week.

[mstensho]

It does seem that Spotify is experiencing some actual connectivity issues. I can only play songs that are cached locally, and I cannot see any of my Spotify-enabled devices, except for a Chromecast device on the same network. The computer has no other issues, so it's just Spotify. I don't see anything interesting in the console.

 Spotify works just fine on *another* Linux machine on the same network.

I don't remember exactly when it stopped working, but probably around Wednesday last week.

Spotify version 1.1.84.716.gc5f8b819

[Forty-Bot]

I have this same issue. In the console I see

16:16:34.026 I [f:288                           ] prepare play, context uri: spotify:playlist:2i8OV1ZQHmYO7do8Rhvolt, url: context://spotify:playlist:2i8OV1ZQHmYO7do8Rhvolt
16:16:38.934 I [f:302                           ] prepared session id: 3Ba7Umj637QI3IacxlInig
16:16:38.937 I [f:337                           ] play, session_id: 3Ba7Umj637QI3IacxlInig
16:16:40.530 I [f:185                           ] mdata: dbf9abf3: Task from `legacy_track_info_provider` finished. -1/-1 entity URIs requested/needed (-0.0% cached). -1/-1 extensions requested/needed (100.0% w/ ETags, -0.0% cached). 0 unfinished task(s).
16:16:40.532 D [connect_onboarding:263          ] Onboarding::evaluateOnboarding bailing, local=0, track=0, within=1
16:16:40.536 3 [f:448                           ] [spotify:playlist:29G3z3Z1uEDVjYv3A2Hewc] Synchronization starting: GET (from revision 0,726f6f7400000000000000000000000000000000) 
16:16:40.536 I [f:185                           ] mdata: 74546100: Task from `your_library_user_profile` finished. 1/1 entity URIs requested/needed (0.0% cached). 1/1 extensions requested/needed (0.0% w/ ETags, 0.0% cached). 3 unfinished task(s).
16:16:40.536 I [f:185                           ] mdata: e697f061: Task from `your_library_user_profile` finished. 1/1 entity URIs requested/needed (0.0% cached). 1/1 extensions requested/needed (0.0% w/ ETags, 0.0% cached). 2 unfinished task(s).
16:16:40.536 I [f:185                           ] mdata: 23c4d15a: Task from `your_library_user_profile` finished. 1/1 entity URIs requested/needed (0.0% cached). 1/1 extensions requested/needed (0.0% w/ ETags, 0.0% cached). 1 unfinished task(s).
16:16:40.536 I [f:185                           ] mdata: 3fc84da5: Task from `your_library_user_profile` finished. 1/1 entity URIs requested/needed (0.0% cached). 1/1 extensions requested/needed (0.0% w/ ETags, 0.0% cached). 0 unfinished task(s).
16:16:40.536 5 [f:287                           ] [spotify:playlist:29G3z3Z1uEDVjYv3A2Hewc] 'GET' request complete
16:16:40.536 3 [f:712                           ] [spotify:playlist:29G3z3Z1uEDVjYv3A2Hewc]  synchronization error: Error category: http, code 11 (forced offline)
16:16:40.536 3 [f:735                           ] [spotify:playlist:29G3z3Z1uEDVjYv3A2Hewc]   - transient error, retrying.

[mstensho]

Now it's happening again. When attempting to play a song that isn't cached locally:

07:03:29.141 I [f:310 ] play, context uri: spotify:track:4TTBPdXXR0iABu7lCg4cCK, url: context://spotify:track:4TTBPdXXR0iABu7lCg4cCK
07:03:29.151 D [connect_onboarding:263 ] Onboarding::evaluateOnboarding bailing, local=0, track=0, within=1
07:03:29.152 E [f:146 ] parseLoadedContext failed: 500 context://spotify:track:4TTBPdXXR0iABu7lCg4cCK

07:03:29.156 D [connect:1202 ] No network and no cached capability
07:03:29.156 D [connect:1202 ] No network and no cached capability
07:03:29.157 D [connect:565 ] put state error: http client error 'http_error_forced_offline'

[compguy]

I've run into this too. Not sure if it's the same issue, but you might make some headway if you look at how/if NetworkManager is configured. The issue I had was I configured my network settings through systemd-networkd, and Spotify was looking at network manager's status. Uninstalling it entirely fixed my issue.

It looks like spotify checks the online status via dbus on `org.freedesktop.NetworkManager`. If that's not exactly your issue, you might make some headway debugging either using `dbus-monitor` (to spy on the dbus signals), or by checking the status of the NetworkManager dbus service via something like `d-feet`.

[mstensho]

Oh! Didn't even know that I had NetworkManager installed, because I don't really use it on this system. Removing it solved the problem. Thanks a lot!

[OtterTom]

BINGO