Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
5733 Views
1 replies
0 likes

5733 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
7701 Views
1 replies
0 likes

7701 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
5427 Views
1 replies
3 likes

5427 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
43161 Views
19 replies
1 likes
music stops

43161 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
167721 Views
0 replies
35 likes
Mac

167721 Views
0 replies
35 likes

Solved!! Albums not able to play them!

Hi there i search sometimes albums, i find them, play them but after a while you can't play them anymore!Is this intended?Best Hochenkeit

hochenkeit
Regular
Hi there i search sometimes albums, i find them, play them but after a while you can't play them anymore! Is this intended? Best Hochenkeit
2018-01-28 1:26:50 PM
2018-01-30 9:39:39 PM
phan_times
Community Legend
793 Views
5 replies
0 likes

793 Views
5 replies
0 likes

Weird Alphabetical Sorting Issue

So I like to keep my song list organized alphabetically by artist. Before adding songs from The 1975's album from 2016, I had no issues. However, a very strange issue occurs when I add any more than 1 song from the album to my song list- despite bein...

wrrryyyssoftly
Casual Listener
So I like to keep my song list organized alphabetically by artist. Before adding songs from The 1975's album from 2016, I had no issues. However, a very strange issue occurs when I add an...
2018-01-30 6:20:34 PM
294 Views
0 replies
0 likes

294 Views
0 replies
0 likes

Very slow to load

I'm on a macbook pro using High Sierra 10.13.2 and Spotify takes an age to load with spinning wheel and an inability to navigate menus (sometimes there are even 2 spinning wheels!) Often I have to force quit and start again. I don't have any problems...

skybunkerboy
Regular
I'm on a macbook pro using High Sierra 10.13.2 and Spotify takes an age to load with spinning wheel and an inability to navigate menus (sometimes there are even 2 spinning wheels!) Often I have to fo...
2017-12-11 10:14:21 AM
2018-01-30 10:30:52 AM
skybunkerboy
Regular
534 Views
1 replies
1 likes

534 Views
1 replies
1 likes

Solved!! Highly unstable Spotify

Hello,So for months I've been battleing my Spotify app on my macbook, the problem being that it at any time might randomly switch into Offline mode, even though I have internet connection (this being quite poor in my city, but always present when Spo...

Victorfisker
Newbie
Hello, So for months I've been battleing my Spotify app on my macbook, the problem being that it at any time might randomly switch into Offline mode, even though I have internet connection (t...
2018-01-29 11:40:48 AM
2018-01-30 3:45:43 AM
phan_times
Community Legend
2191 Views
1 replies
0 likes

2191 Views
1 replies
0 likes

I am a premium member. I cannot download songs, I have no album art, settings cannot be saved.

In addition, I cannot reach spotify support online at all. I keep getting the message that says "Het! Lokks like your'e offline. We've made sure you can still read some of our articles.

sbryant6
Casual Listener
In addition, I cannot reach spotify support online at all. I keep getting the message that says "Het! Lokks like your'e offline. We've made sure you can still read some of our articles.
2018-01-30 1:27:00 AM
2018-01-30 2:33:46 AM
phan_times
Community Legend
489 Views
3 replies
0 likes

489 Views
3 replies
0 likes

Solved!! STATS STATS STATS

please tell me i'm wrong - there is absolutely no way to know to which artist i've listen to the most in 2017, or last month, or ever. or which track, or playslit, or how much time did i spend listning to music on spotify. all the data that Spotify h...

shaiBLN
Music Fan
please tell me i'm wrong - there is absolutely no way to know to which artist i've listen to the most in 2017, or last month, or ever. or which track, or playslit, or how much time did i spend l...
2018-01-29 9:48:55 PM
2018-01-29 11:55:13 PM
Bethany_Dawn
Community Legend
1525 Views
7 replies
0 likes

1525 Views
7 replies
0 likes

Unable to drag songs to playlists

In the past week or so, the functionality to drag tracks from Songs to Playlists has stopped working.

pbhurley
Newbie
In the past week or so, the functionality to drag tracks from Songs to Playlists has stopped working.
2018-01-27 12:12:13 AM
2018-01-29 12:27:39 PM
Oscar
Music Fan
437 Views
2 replies
0 likes

437 Views
2 replies
0 likes

Desktop Mac App Performance is absolutely atrocious

Hi Spotify, This has been going on far too long. The persistant cache building and reindexing/rebuilding is rendering my desktop app almost useless. I have to go and find the folder, wipe it and restart Spotify manually. This quick fix worked for a w...

jkseconde
Casual Listener
Hi Spotify, This has been going on far too long. The persistant cache building and reindexing/rebuilding is rendering my desktop app almost useless. I have to go and find the folder, wipe it...
2017-11-22 11:06:15 AM
2018-01-29 11:39:49 AM
jkseconde
Casual Listener
805 Views
3 replies
1 likes

805 Views
3 replies
1 likes

Play queue repeats is ANNOYING!!!

When playing a song from an album or the top 50, etc! When the last song plays the stupid thing starts all over AGAIN!!! How do I stop / prevent this from happening.... This is SO STUPID / FRUSTRATING... If the last song plays, there should be NOTHIN...

jayy
Roadie
When playing a song from an album or the top 50, etc! When the last song plays the stupid thing starts all over AGAIN!!! How do I stop / prevent this from happening.... This is SO S...
2015-06-21 12:04:06 AM
2018-01-29 6:03:07 AM
TastedWasted
Casual Listener
6140 Views
15 replies
4 likes
Mac
Windows

6140 Views
15 replies
4 likes

Bug with adding folders to folders

The current folder structure can be seen in the attached image. But whenever I try to add the Kanye West folder to the Rap folder, it doesn't move, and then disables me from trying to move any playlists again until i close and re-open spotify.

ryankrol
Regular
The current folder structure can be seen in the attached image. But whenever I try to add the Kanye West folder to the Rap folder, it doesn't move, and then disables me from trying to move any playli...
2018-01-28 8:48:30 PM
404 Views
0 replies
0 likes

404 Views
0 replies
0 likes

Switching device playing switches song

DevicesDevice A PC Windows 10Device B MacbookPro MacOS X 10.12.6PreconditionsSame user is logged in to both devicesSteps to reproduceUser starts playing song on device BUser switches to device A in spotify appBehaviourNext song stats playing with the...

arsss23
Newbie
Devices Device A PC Windows 10 Device B MacbookPro MacOS X 10.12.6 Preconditions Same user is logged in to both devices Steps to reproduce User starts playing song on device B User switch...
2018-01-28 6:45:08 PM
267 Views
0 replies
0 likes

267 Views
0 replies
0 likes

Play/Pause key(on Mac's keyboard) is not working on Spotify

Hi, folks since 2-3 weeks ago sometimes Play/Pause, Back and Next keys on Mac's keyboard is not working for Spotify. On other apps like iTunes, Vox this problem is not available. When I reboot my device problem goes and appears after a period of time...

Xreos
Newbie
Hi, folks since 2-3 weeks ago sometimes Play/Pause, Back and Next keys on Mac's keyboard is not working for Spotify. On other apps like iTunes, Vox this problem is not available. When I reboot m...
2018-01-28 2:40:51 PM
709 Views
0 replies
2 likes

709 Views
0 replies
2 likes

Optical 5.1 sound

Hello, I have Logitech z5500 on my Mac. But 5.1 sound don't work on spotify. When I'm setting on logitech speakers Dolby PLII Music effect, 5.1 sound working. But I tested this sound speakers on Samsung TV and 5.1 sound worked with DTS codec. How I s...

user-removed
Visitor
Hello, I have Logitech z5500 on my Mac. But 5.1 sound don't work on spotify. When I'm setting on logitech speakers Dolby PLII Music effect, 5.1 sound working. But I tested this sound speaker...
2018-01-28 1:53:00 PM
405 Views
0 replies
1 likes

405 Views
0 replies
1 likes

Playlist Page Won't Load/Can't Follow Playlists

Hello! So my Spotify Playlists won't load whatsoever on the page, and an error always comes up. I'm not sure how or why it happened, but my playlists only appear on the Spotify mobile app (iOS).I've already tried logging out and logging back in, and ...

user-removed
Visitor
Hello! So my Spotify Playlists won't load whatsoever on the page, and an error always comes up. I'm not sure how or why it happened, but my playlists only appear on the Spotify mobile app (iOS). I...
2018-01-27 11:57:42 PM
358 Views
0 replies
0 likes

358 Views
0 replies
0 likes

Spotify app for PowerPC still works January 2018

I sometimes fire up my iMac G4 20 inch (from year 2003) that runs OSX Tiger with Spotify app (Spotify version for PowerPC Macs from around 2011, contemporary with Apple announcing no new OS upgrades for that platform). And today in 2018 it still work...

medial
Casual Listener
I sometimes fire up my iMac G4 20 inch (from year 2003) that runs OSX Tiger with Spotify app (Spotify version for PowerPC Macs from around 2011, contemporary with Apple announcing no new OS upgr...
2018-01-27 3:51:51 PM
2018-01-27 5:09:31 PM
CryticalAce
Rising Star 3
3123 Views
1 replies
3 likes

3123 Views
1 replies
3 likes

Is there a list view for albums/artists etc or are we restricted to this inconvenient grid view?

I keep looking for a way to view my categories as a list instead of this awful grid view with album covers which is I guess all the rage in design but is HORRIBLE from a usability perspective, however I cannot find any such option. Am I missing somet...

Sharke
Regular
I keep looking for a way to view my categories as a list instead of this awful grid view with album covers which is I guess all the rage in design but is HORRIBLE from a usability perspective, ...
2015-05-19 4:58:24 AM
2018-01-27 4:25:59 PM
user_y
Music Fan
16573 Views
13 replies
39 likes
Linux
Mac
Windows

16573 Views
13 replies
39 likes

Pausing track doesn't fade volume when playing through Sonos speakers

When I use the Spotify apps to play music to Sonos speakers and I pause/play the music, it doesn't fade out/in like when I pause/play it through my headphones. It should.

jfru
Casual Listener
When I use the Spotify apps to play music to Sonos speakers and I pause/play the music, it doesn't fade out/in like when I pause/play it through my headphones. It should.
2018-01-27 10:20:58 AM
444 Views
0 replies
0 likes

444 Views
0 replies
0 likes

Solved!! Continuous play

Why do songs sometimes play continuously and other times not?

doubledeck
Casual Listener
Why do songs sometimes play continuously and other times not?
2012-10-17 4:30:41 PM
2018-01-27 5:09:26 AM
ADB68
Newbie
42838 Views
43 replies
1 likes

42838 Views
43 replies
1 likes

Black Screen

It's 2018 and I'm hoping you have an easy solution to a black screen on start up (for Mac)?

michaelF1
Newbie
It's 2018 and I'm hoping you have an easy solution to a black screen on start up (for Mac)?
2018-01-26 6:07:20 PM
2018-01-27 4:38:56 AM
karsenbailey
Newbie
491 Views
1 replies
0 likes

491 Views
1 replies
0 likes

Track list disappeared

I spent two hours pulling together a play list for a party next week. I even copied and pasted a link to my flat mate to show them. The tracks (around 70-80) have now disappeared. The playlist is called "commercial dance pop" on my account. Not one s...

imyourfan
Casual Listener
I spent two hours pulling together a play list for a party next week. I even copied and pasted a link to my flat mate to show them. The tracks (around 70-80) have now disappeared. The playlist is cal...
2018-01-26 4:46:14 AM
2018-01-27 1:40:06 AM
imyourfan
Casual Listener
712 Views
2 replies
0 likes

712 Views
2 replies
0 likes

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