Album art not appearing in the queue tab

[ProfVinyl]

Plan

Premium

Country

United Kingdom

Device

MEDION Erazer Engineer P10 Gaming PC - Intel® Core™ i5, RTX 3060Ti

Operating System

Windows 11

My Question or Issue

Album art has suddenly stopped appearing in the queue tab, on the bottom bar and also in full screen mode on the Windows desktop app as shown below. I have done a complete clean reinstall but the issue persists.

[Yordan]

Hi @ProfVinyl,

Thanks for reaching out to the Spotify Community!

Could you try changing the current Hardware acceleration settings + restarting the app to see if that does the trick? You'll find the option by clicking the three dots menu in the top left corner > Help > Troubleshooting. Something else that's worth trying is changing the "Proxy type" to No proxy in the app's settings.

If the issue persists, I'd recommend installing Spotify from a different source: if you downloaded the app from our website, try the one from the Microsoft Store instead and vice versa.

Hope this helps. Let us know how it goes 🤘

[ProfVinyl]

Hey Yordan,

I tried both settings and restarted after each and the issue persists. I've also downloaded from both sources and have the same issue.

Thanks

[Yordan]

Thanks for trying @ProfVinyl 👍

Just to confirm, could you check if everything looks good on the Web Player?

Something else that comes to mind is editing the hosts file and removing any lines with "spotify" in the address. You'll find a detailed guide on how to do that here. It's also worth flushing your DNS cache by following the steps in this article.

If possible, try asking a friend or a relative who uses Spotify to log in to their account on your PC to see if the issue persists.

Keep us posted on this.

[ProfVinyl]

Hi Yordan,

The web player all looks good, just seeing this on the desktop app.

There were no lines that included 'Spotify' in the hosts file so therefore none to remove. I have flushed my DNS cache and the issue still persists.

I asked a friend to login on my PC and he doesn't have the same issue so I presume it is related to my account.

Thanks!

[Vasil · Accepted solution]

Hey @ProfVinyl,

Thanks for the reply!

This does oddly look like an account-related issue that occurs only with the desktop app. Quite strange.
If it's possible for you, we can confirm if this is the case if you can attempt logging in on a different desktop device. It's the only way to be sure if it's device-only- or device- & account-related. 

As this can be a hassle though, I'd like us to try one more thing - remove your cached data as shown here and then log out of the app and back in twice in a row. This will trigger a manual sync of all your settings after the cache has been removed and will hopefully resolve the issue.

Keep us posted! We'll be on the lookout 🙂

[ProfVinyl]

Hi Vasil,

I started up the app again this morning and the issue seems to be fixed! Thanks anyway