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Plan
Premium
Country
USA
Device
SurfacePro 3
Operating System
Windows 10
My Question or Issue
get error box when click on icon. Never clears up...for many hours so far.
Hey, thanks for reaching out.
I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.
If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?
I'll see what I can suggest!
So far, Spotify is a huge disappointment. It worked for two days. Then, it stopped my USB mouse from working on my SurfacePro 3 and wouldn't open at all, giving me the error msg I mentioned in my first note. Trying restart or shut down didn't have any effect. Uninstalling and reinstalling had no effect. The same error window comes up.
I'm Definitely Not going to pay my first payment for Premium but will cancel soon - I can't even use it, so why pay for it. If even the free version is this bad, I surely can't even use Spotify for free. Not worth the frustration, and of course it simply doesn't work.
Hey @jmadamik,
Sorry that it didn't help.
Have you installed Spotify on another drive?
Could you please open another user account on your Surface and try to install Spotify there?
Let me know how it goes 🙂
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…