dude, dead-thread, don't care, gotta post.. this is about 3.5 Years after this post and it still hasn't been implemented. Nor is it clear by the way if playlist saves count against the quota or just things "saved." that info is no where. and there is not any, Any realistic tool to help with the trimming and identifying what hasn't been listened to at all, or just once, or only 1 song of whole albums saved for, say, 19 identifiable saved full albums had we any helpful, assistive means to view that very simple, basic, sortable and refinable meta data to help us much, much more easily select what to toss because we just don't listen to it enough. This is assuming we're still doing this all manually and on our own without assistance, as premium users, also by the way which is kind of crapping on your customers in itself too in all honesty. But, that aside and sucking it up and trying to work with you the changes and meet in the middle, we'll say the customer will always have to do that alone in lieu of a helpful, well.. anything really.. third party service, settings in our accounts online to view, settings in the apps to assist, etc etc. It's not our fault you have a limit no one Ever knows about until we hit it. And you transitioned from playlists and stars to pluses and saves as a long-term transition gradually phasing in while phasing out. The long-term phasing out of the old methods not being to work on the new stuff of course. It's to minimize and lessen the burns and neglectful customer treatment and lack of service since there's no way you guys don't know about the fact that 10k limit popup surprising all of us learning of it for the first time then. Shocking us like a pop-up porn adware window while browsing funny cat videos with grandma on the laptop so she knows what you'd been doing else on there too. That's you guys and we're the granny, and the long-term out phasing is trying to lessen the abashed, feeling and facial expression of betrayal we all get and subsequently give you back once we realize how crappy and terrible and long and on-going on and on and on it's going to be dealing with this limit, cherry picking to throw away a time-refine and cultured list of favorite media. But if we don't, well.. you slapped the locks on the wheels of the car for us as a built-in, non-negotiable, zero option or alternative hard limit that stops us from adding anything new until we go through and start removing. Which, by the way also, is not just a few albums if you're the kind of music lover slapping against the brick wall that is your 10k limit. Kind of oxymoronic of you and, again, in my eyes further customer neglect and disregard and conscious, but intentionally ignored showing a lack of concern for maintaining level the spotify plan and agena vs customer satisfaction and experience scale balance. You guys seem to be content to turn a blind eye knowing there is without doubt an unbalanced scale of how we're treated vs maintaining your long-term plans to the agendas of the transition and changes and limits and collateral damage in small portions to do so you consider not good and not even ok, but acceptable to write off as allowable. It's not ok.. 3.5 years since this employee said, not there might be, but there is changes in the pipeline to fix this and in a way to address the overall issue as a larger whole. Which, sounded darn promising reading his post upon first finding it befor seeing it was 3.5 years ago. So you're either allowing community managers and leaders to misrepresent and outright lie along with the more prevelant flat ignoring or responding with a negative answer to a legitimate customer concern with no positive recourse to resolving the customer complaint, instead letting it be and remain as is for the customer to swallow and deal with. You guys have an incredible, industry leading product here and i've been with spotify for 6-7 years and intend to remain despite feeling like I've been neglected and mildly mistreated in our relationship as customer to service provider. But with that plethora of praise carries also a small, but dark stain that is the handful of things I feel screwed on that after a small handful kind of feel a little bigger put together. I could elaborate but.. why bother.. this is long enough and we can see you guys don't change things based on aggregated, filtered, sorted, and identified customer pain points to improve intelligently and proactively. Just fix One of those major problems we all keep redundantly bringing up if nothing else.. you want a 10k limit? fine, let's compromise. Build into your desktop AND mobile apps in the settings a selectable option to start list refining and cleanup maintenance type work that will let us through a simple, but full and intuitive, interface with 2-3 options to say, sort by least listened, ascending or descending, maybe filtered/sorted further by time ranges or so, allow me to see maybe a quit stat in any of those results that intuitively and concisely shares if it was mostly a saved single or two or few songs from an album I otherwise neglected and didn't care for, or did care for and want to keep. Or shows I listened to the whole album averagely, not a ton, but a decent bit, it's a keeper. If listen amount and time sorting or filtering is/are options, let the stats throw up something simple to see to like at the very bottom of long list from albums listened to most to least. May be say 200 albums total. I can see without any extra effort fill bars or percentages as I skim and scroll that bottom of the result showing me the bottom 25 albums I listened to at least once but less than 5 times of any songs on it. A quick glance and eval would likely show me I didn't care for it and didn't want to delete it then but now say it's a goner. But would otherwise not be identifiable in that slot of the whole collection of your albums worth discarding more than any others. The ones higher you obviously listened to more, so keep. The ones below at 0 listens, well, you forgot to listen and it's been two years. Refresh to the top of the listen now and soon list and eval very soon to further resolve the limit issue but give the short time and chance to give the album a chance for at least one or two listens like originally intended, then know whether a keeper or toss it. This is not complicated or even a tough interface with basic, self adjusting and refining options, like an api or so I suppose. Give us the basic simple 1-2, 3 at the most choices. Leads to potential 1-2 second choices. Depending on if needed or wanted and sought, possible 2-4 fine tooth combing if it's getting harder and harder to pick and choose what to toss. If we're a 10k limit hitting user, we listen to enough music on electronics and gadgets and computers to deal with not needing to be techy or whatever, but having closer to intermediate understandings and comfort levels with apps and programs, software and devices. Not a clueless beginner most likely and can handle generally intermediate level assistance tools for working (on our own..) to resolve the problem you didn't tell us about until we were stuck in place until we fixed it. And gave no options otherwise other than to delete. One option. Chose and delete. Ask support for help or specific questions? Negative response, "no sorry, no other options, fixed limits, no options to actually interactively help you either, sorry wish I could do something but it's just how it is," and that's the resolution the convos essentially end on. Just fix one of these things.. darn.. you want to keep using the save option? Cool, I love it. But give me back my 6-7 year refined, primary, shuffle mix jam playlist of all my top favorites i can listen to on shuffle non-stop. All 1500 songs. because over that many years I created one holy playlist of my here and there top favs over time to enjoy on shuffle without the clutter of other saved songs but not favs, etc. Dont tell me to make a new playlist either when I've spent years refining that one to be unique as a playlist from all others to only have the top most fav of songs i liked because, by your design and previous product plan and agenda, there was a dedicated star before the plus. And if I knew it was worthy of a non-expirable spot amongst my other favs in my starred playlist, well, only had to tap a star. and equally as simple and easy to unstar if on shuffle my mind changed. just an evolving perfection of top favorites, isolated from the media collection as a whole. Do your saving, plus symbol thing too, like I said, I like it. Put both on the app face. I promise, it won't be any more confusing for users than the mess you've got going on now that is hit and miss haphazardly for coming out great for us and you both sometimes and other times crappy for us but great for you. That's the general common feeling and result of dealing with the gradual changes of your product changes. Quite easy to course correct still not too far out to sea and off-route, but still just about midways it seems as you are now. Change up how you ignore and neglect issues like that, work into your priorities and long-term plans one-by-one, also over a brief, but enough of a time frame to assimilate and integrate in small additions and minor changes to make worlds of difference to us and little to no change or effect for you guys on your plans as a company and the timelines and roadmaps and budgets, etc. Just takes intuitiveness, awareness, empathy to make sure you keep at Least the balance of scales to your plans and our experience level and no less. Though any good company should strive to operate and maintain a customer-oriented imbalance and satisfaction levels while still maintaining full progress, timeframes and completion levels of the overall product roadmap. It's not hard.. Zapier, Buffer, Slack, etc. You guys are great, and we love Spotify, but don't just be great and a top rated product. Be amazing and progressive and shockingly incredible in all facets of business as a company and product/service provider like these few and others have hit the top of the top of the great ones by the small differences and changes that made all the difference in going from top level to next level. And not 3.5 years later.. and especially not going forth as is still doing nothing at all given that state of summary on the topic in general.. Just do it..
Staff / Moderator/ 2 years ago in Social & Random