Spotify update: We've posted a workaround to this issue here. Thanks for hanging in there - we're working on a permanent solution.
I'm a Premium user since 3 years and a half. The first couple of years I was super happy with the whole experience of sharing songs with friends and stuff, top notch, really. But since the last year and a half I have a REALLY ANNOYING problem in the computer version of Spotify that I've been trying to fix all the time with no success. I tried to find a solution for it, but nothing helped me, that's why I'm writing here finally, because today the problem got even worse with the new update that I just installed.
My initial problem/bug is that one day, with a new update, I wasn't able of sending/sharing songs anymore with my friends. I right-clicked on the song that I wanted to send/share, clicked on ''share'', and suddenly, instead of the classic tab where I used to write the message with the ''SEND'' button, I got a blank white tab. I was always using this very same method, but it stopped working for me for some reason with one of the updates. I couldn't write or send anything. I uninstalled the program and re-installed again several times but didn't work. I really enjoyed that part of spotify, but I eventually gave up.
Some months later, new spotify update, the problem got worse. Not just couldn't send or share songs anymore, now not even the sections ''Explore'' and ''Discover'' showed up. They were white, blank. Nothing will show up there. This is the first screen you see when Spotify opens, right? For me it's completely blank since long time ago. Sometimes it looks like it's charging, but nothing really.
But what happened today is completely wrong. With this new update, this new version of spotify, I'm not even able to look for new songs or new artists. Guess what happens, it's blank. I look for a song, click on the artist/band name and it doesn't load. I can even see the band page with their albums and songs...
Basically what I can only do now is just seeing my own playlists, and I'm afraid this will end in the moment you guys make a newer version of Spotify...
I'm using Windows 7 64bits. Please, I need some urgent help. I'm sure someone else has the same **bleep**ty problem. This is getting really awful!
I'm attaching some images so you guys can see it properly.
EDITED subject to make it clearer
Solved! Go to Solution.
If you are still having problems, try launching spotify from the Run command with
%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background
Yeah there is. Right click on the spotify shortcut you use to launch spotify (you may want to create a copy on your desktop instead) and go to properties. Go to the shortcut tab and add --disable-accelerated-layers --disable-accelerated-fixed-root-background after the current contents of the Target box.
Using the Run command to run "%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background" works like a charm. This seriously needs to be brought to the attention of Spotify developers, if they don't already know about it. The fact that even when the screen was blank I could still click and get songs to play told me that the content was there in some fashion but that I just wasn't seeing it. Thanks a bunch for this temporary work-around/solution. They need to look into this accelerated layers and fixed root background thing. It seems like the visual cool factor they are going for might be undermining functionality at this point, at least on some systems for whatever reason (the discover, browse, follow, and messages tabs worked fine on my work computer and Android phone).
This worked great for me! Running Windows 8.1 on a latop with dual graphic cards Intel/ATI.
"Using the Run command to run "%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background" works like a charm."
Hey everyone, thanks for continuing to report this issue. We're still looking into it - don't worry!
For the time being, we're grateful for the workaround that some of you have posted. Just for extra visibility, here it is again:
1. Close Spotify
2. Open Run (Start > Run, or just +R).
3. Paste "%APPDATA%\Spotify\spotify.exe --disable-accelerated-layers --disable-accelerated-fixed-root-background" (without the quotes into the box).
4. Press Enter.
Spotify should now open up with all the screens looking at they should.
We hope that helps. And hopefully we'll have a proper fix ready for you soon.
But of course!
I think the easiest way is to copy the current Spotify icon on your desktop and then edit the copied icon. I will now try to explain how to do this on a PC in a way so anyone can do it,
Click on your current desktop icon for Spotify so it is highlighted/selected (only single click, not double click).
To copy that icon press down the CTRL key with one finger and hold it down, then press the letter C with another finger, and then let both go.
To paste the new icon on the desktop press down the CTRL key with one finger and hold it down, then press the letter V with another finger, and then let both go.
You should now have two Spotify icons on your desktop, one with the word "copy" in it.
Select the new icon by clicking on it once so it is highlighted/selected and then right click on it once.
On the menu that appears choose "Properties".
On the tab called "Shortcut" go to the very end in the field called "Target:" so that the cursor is behind "spotify.exe". Do not remove anything on this line and it is very important that the cursor is at the very end. Easiest way to make sure that you are at the end is to simply click somewhere in that field and click on the END-key on the keyboard.
Now press space once on the keyboard and then paste the following (make sure you have copied it first):
When that is done you can click on "OK" and then doubleclick on your new Spotify icon and enjoy all the functions. 🙂
And remember to thank jwylot for the solution, not me!
I think I'll unsubscribe from Premium and go back to Apple Music. I have never used a service with so many bugs. And I don't mean little glitches, I mean things that make it totally unusable. And the ones that are known for years and still not fixed. Spotify developers are a disgrace.