Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Solved!! Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • notworking117
  • Casual Listener
  • 95703 Views
  • 81 replies
  • 27 likes
  • 95703 Views
  • 81 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • whatintheworldisthis
  • Visitor
  • 105110 Views
  • 291 replies
  • 22 likes
  • 105110 Views
  • 291 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 7642 Views
  • 1 replies
  • 6 likes
  • 7642 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 148157 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 148157 Views
  • 0 replies
  • 26 likes

Superuser Contribution Can't search for local songs and they are no longer integrated in the interface

My Question or IssueSearch no longer finds local songs and local songs aren't integrated so don't show up under artist or anything. Previously if Spotify had song but it wasn't available in your region due to licencing reasons it would be greyed out,...

unparagoned_0-1672562303524.png
  • Music Fan
  • My Question or Issue Search no longer finds local songs and local songs aren't integrated so don't show up under artist or anything.   Previously if Spotify had song but it wasn't available i...
  • unparagoned
  • Music Fan
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Solved!! GET request to sp://core-profile/v1/profiles failed with status code 500

PlanPremiumCountryCanadaDevicePCOperating SystemWindows 10.0.19045 Build 19045 My Question or IssueThe Spotify desktop application has not loaded for me today saying "Something went wrong" and "Try reloading the page". I tried logging out of all my a...

  • Regular
  • Plan Premium Country Canada Device PC Operating System Windows 10.0.19045 Build 19045   My Question or Issue The Spotify desktop application has not loaded for me today saying "Somethi...
  • dsherret
  • Regular
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Superuser Contribution English version of a song plays instead of Russian version

PlanFreeCountryEnglandDeviceallOperating Systemall My Question or IssueI have been listening to a song called Fukurou (Russian ver.) however, it plays the English version instead. It plays the Russian lyrics. The English version has no issues. After ...

  • Casual Listener
  • Plan Free Country England Device all Operating System all   My Question or Issue I have been listening to a song called Fukurou (Russian ver.) however, it plays the English version ins...
  • Harkened_Tongues
  • Casual Listener
  • 485 Views
  • 4 replies
  • 0 likes
  • 485 Views
  • 4 replies
  • 0 likes

Spotify for Windows stops updating to API after some time

PlanPremiumCountryUnited StatesDeviceWindows PCOperating SystemWindows 11 & 10 My Question or IssueI have tested this on 3 different Windows PC on my account as well as a completely different house, PC, network, and account.Upon starting Spotify for ...

  • Regular
  • Plan Premium Country United States Device Windows PC Operating System Windows 11 & 10   My Question or Issue I have tested this on 3 different Windows PC on my account as well as a...
  • 328 Views
  • 0 replies
  • 0 likes
  • 328 Views
  • 0 replies
  • 0 likes

Superuser Contribution Your Library does not work on Desktop or Web Application - Windows 10

Whenever I click on Your Library in the Spotify Desktop app on Windows 10 I get a screen that says: "Something went wrong", "Try reloading the page". There is a "RELOAD PAGE" button underneath. When I click it the whole app refreshes and I get redire...

  • Regular
  • Whenever I click on Your Library in the Spotify Desktop app on Windows 10 I get a screen that says: "Something went wrong", "Try reloading the page". There is a "RELOAD PAGE" button underneath. When ...
  • MihailY
  • Moderator
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

Superuser Contribution When scrolling down the discography of an artist the scroll down resets

Let's say I'm in 2016, in the discography, and I click on a song from that year, I go back and the scroll down resets and goes to the top, to 2022

  • Newbie
  • Let's say I'm in 2016, in the discography, and I click on a song from that year, I go back and the scroll down resets and goes to the top, to 2022
  • MihailY
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Browse] adelanto música y se cambia de lista

Tengo Spotify premium y cada vez que trato de adelantar mi música se cambia a otra lista me pasa en el teléfono y pc, espero puedan arreglar ese fallo

  • Visitor
  • Tengo Spotify premium y cada vez que trato de adelantar mi música se cambia a otra lista me pasa en el teléfono y pc, espero puedan arreglar ese fallo 
  • pepe123
  • Visitor
  • 1185 Views
  • 2 replies
  • 0 likes
  • Browse
    Desktop
  • 1185 Views
  • 2 replies
  • 0 likes

Superuser Contribution error instalacion

Una vez desistalada y borrado los archivos he recibo el mismo error a la ahora de installar.no se pudo iniciar sesion error codigo17

  • Casual Listener
  • Una vez desistalada y borrado los archivos he recibo el mismo error a la ahora de installar. no se pudo iniciar sesion error codigo17
  • OscarDC
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist order of songs changes when app launches after reboot

PlanPremiumCountryUSADeviceSamsung Galaxy S20+ Android 12Operating SystemDesktop Windows 11 My Question or IssueOn desktop app in windows 11 Right now, I have it set to play all the songs in alphabetcal order by song title. When I reboot/boot up the ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S20+ Android 12 Operating System Desktop Windows 11   My Question or Issue On desktop app in windows 11 Right now, I have it set to play ...
  • Vasil
  • Moderator
  • 643 Views
  • 5 replies
  • 0 likes
  • 643 Views
  • 5 replies
  • 0 likes

Solved!! Spotify Desktop won't play songs that aren't on my playlists

PlanPremiumCountry USADeviceLenovo Y700 LaptopOperating SystemWin 10 My Question or Issue Spotify refuses to play anything that isn't on my playlists. The problem is always occuring on songs that aren't part of my playlists or current radios, and the...

  • Casual Listener
  • Plan Premium Country  USA Device Lenovo Y700 Laptop Operating System Win 10  My Question or Issue   Spotify refuses to play anything that isn't on my playlists. The problem i...
  • 666satan666
  • Visitor
  • 4951 Views
  • 7 replies
  • 2 likes
  • 4951 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify playlist stops playing after you continue listening to it

Premium / NetherlandsDesktop / Huawei phoneWindows 11, Android 12 Everytime I now want to continue listening to a playlist I listed to a couple hours back, he will finish the current song and then the playlist stops. The only thing I can do then is r...

  • Casual Listener
  • Premium / Netherlands Desktop / Huawei phone Windows 11, Android 12   Everytime I now want to continue listening to a playlist I listed to a couple hours back, he will finish the current son...
  • Mugundank
  • Newbie
  • 1668 Views
  • 9 replies
  • 8 likes
  • 1668 Views
  • 9 replies
  • 8 likes

Superuser Contribution How do I prevent system idling when playing music.

The Advanced Settings under my Power Options for Multimedia Settings is already set to "Prevent idling to sleep" [when sharing media], but the system doesn't seem to recognize that the music is actually playing. Is there a setting in Spotify that I'v...

  • Newbie
  • The Advanced Settings under my Power Options for Multimedia Settings is already set to "Prevent idling to sleep" [when sharing media], but the system doesn't seem to recognize that the music is actua...
  • MihailY
  • Moderator
  • 1148 Views
  • 1 replies
  • 0 likes
  • 1148 Views
  • 1 replies
  • 0 likes

Superuser Contribution Audio quality keeps changing mid-song despite settings

PlanPremiumCountryTaiwanDeviceLenovo ThinkpadOperating SystemWindows 10My Question or IssueI recently bought proper headphones (Audio Technica M40x) and noticed how Spotify audio quality changes within the same song; it usually starts off crisp but t...

  • Casual Listener
  • Plan Premium Country Taiwan Device Lenovo Thinkpad Operating System Windows 10 My Question or Issue I recently bought proper headphones (Audio Technica M40x) and noticed how Spotify audio qu...
  • Vasil
  • Moderator
  • 1571 Views
  • 3 replies
  • 0 likes
  • 1571 Views
  • 3 replies
  • 0 likes

Superuser Contribution Issue - Spotify webplayer pausing songs constantly

I use spotify web player on chrome and it is continuously pausing my songs. This has become very irritating. I already tried clearing cache from my browser but the issue persists. Please help. I have a free plan and use an acer laptop.

  • Music Fan
  • I use spotify web player on chrome and it is continuously pausing my songs. This has become very irritating. I already tried clearing cache from my browser but the issue persists. Please help. &nbsp...
  • Eni
  • Moderator
  • 599 Views
  • 5 replies
  • 0 likes
  • 599 Views
  • 5 replies
  • 0 likes

Superuser Contribution How can I retrieve deleted file from laptop?

I accidentally deleted my important files and I would like to get it back. What to do? Anybody can help? Any suggestion?

  • Casual Listener
  • I accidentally deleted my important files and I would like to get it back. What to do? Anybody can help? Any suggestion?
  • Vasil
  • Moderator
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes when I try to play a song that it couldn't load

I'm using Spotify desktop on Windows 10. This mostly happens when I try to listen to a new song or listen to something that I haven't listened to for a while, so I suspect that if the song isn't already in the cache memory Spotify tries to load it bu...

  • Regular
  • I'm using Spotify desktop on Windows 10. This mostly happens when I try to listen to a new song or listen to something that I haven't listened to for a while, so I suspect that if the song isn't alre...
  • Pantso
  • Newbie
  • 6494 Views
  • 3 replies
  • 0 likes
  • 6494 Views
  • 3 replies
  • 0 likes

Superuser Contribution error 17

when i try install in my pc, this show me a erro say error 17.I try this any time, after unistall and say me in spanish no se pude iniciar spotify codigo de error 17please if you have solution send me this emailmy email account is this acount is type...

  • Casual Listener
  • when i try install in my pc, this show me a erro say error 17. I try this any time, after unistall and say me in spanish no se pude iniciar spotify codigo de error 17 please if you have solution se...
  • AlejaR
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution App issue Windows 10 - plays on PC even after connecting to Chromecast

Hi all, This problem only started in the last few weeks. Running the Spotify app on Windows 10 if I cast to the Chromecast, the Chromecast makes the connect sound but Spotify just keeps playing on the PC. The app used to **bleep** me to tears by not ...

  • Casual Listener
  • Hi all,   This problem only started in the last few weeks. Running the Spotify app on Windows 10 if I cast to the Chromecast, the Chromecast makes the connect sound but Spotify just keeps play...
  • OscarDC
  • Moderator
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution This web page and app suck!

Spotify says my email is registered but I do not get any notifications and cannot reset my password!!!! The systems never sends me a password reset and I cannot get in. I wanted to buy the family package but after 2 days at this, I am looking for ano...

  • Visitor
  • Spotify says my email is registered but I do not get any notifications and cannot reset my password!!!! The systems never sends me a password reset and I cannot get in. I wanted to buy the family pac...
  • OscarDC
  • Moderator
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop] Keyboard Stop Button Functionality

I previously submitted an idea under the title '[Desktop] Stop button on keyboard should reset to beginning of song' but it was closed, with the response saying, "Currently the Desktop app has only a Play/ Pause button in the Now Playing View. It wou...

  • Regular
  • I previously submitted an idea under the title '[Desktop] Stop button on keyboard should reset to beginning of song' but it was closed, with the response saying, "Currently the Desktop app has only a...
  • MihailY
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • Desktop
  • 329 Views
  • 1 replies
  • 0 likes