Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • Rim4
  • Gig Goer
  • 63497 Views
  • 79 replies
  • 27 likes
  • 63497 Views
  • 79 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 84775 Views
  • 278 replies
  • 22 likes
  • 84775 Views
  • 278 replies
  • 22 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 6107 Views
  • 1 replies
  • 6 likes
  • 6107 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 146395 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 146395 Views
  • 0 replies
  • 26 likes

Too much lagging and loading on PC and Google Home

I have Spotify Premium and enough speed to run HD videos on Netflix and other services without lagging. But lately Spotify keeps pausing the songs for about 5s every 20s or so, especially when playing on my Google Home Mini (it's so annoying I stop l...

  • Casual Listener
  • I have Spotify Premium and enough speed to run HD videos on Netflix and other services without lagging. But lately Spotify keeps pausing the songs for about 5s every 20s or so, especially when playin...
  • user-removed
  • Not applicable
  • 802 Views
  • 1 replies
  • 0 likes
  • Google Home
    Lagging
  • 802 Views
  • 1 replies
  • 0 likes

Spotify won't open after reinstall on Windows 10

Earlier this week, Spotify stopped working while I was using it for work. It caused my entire screen to go black (I still had control of my mouse, though I couldn't do anything). I didn't receive any error/warning messages. After over an hour, I was ...

  • Casual Listener
  • Earlier this week, Spotify stopped working while I was using it for work. It caused my entire screen to go black (I still had control of my mouse, though I couldn't do anything). I didn't receive any...
  • user-removed
  • Not applicable
  • 1171 Views
  • 4 replies
  • 1 likes
  • 1171 Views
  • 4 replies
  • 1 likes

Spotify nao entra em nenhum navegador.

Boa tarde, gente. Fui criar uma conta no spotify, mas pra minha supresa nao conseguir entrar no site. Dando erro na imagem postada. Achei que fosse o navegador, mas no firefox deu erro semelhante. Consegui entrar na pagina de suporte e comunidade pq ...

  • Newbie
  • Boa tarde, gente. Fui criar uma conta no spotify, mas pra minha supresa nao conseguir entrar no site. Dando erro na imagem postada. Achei que fosse o navegador, mas no firefox deu erro semelhante. Co...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Spotify doesn't support dolby digital plus when listen a music on my laptop without a headphone

I've just noticed that Spotify doesn't support Dolby Digital Plus when I listen to a music on my computer without a headphone.I already tried to play a music on Window Media Player and It's work well. The problem is disappeared when I listen to a mus...

  • Newbie
  • I've just noticed that Spotify doesn't support Dolby Digital Plus when I listen to a music on my computer without a headphone. I already tried to play a music on Window Media Player and It's wo...
  • 1035 Views
  • 0 replies
  • 0 likes
  • 1035 Views
  • 0 replies
  • 0 likes

Adding music to playlists inside folders broken as of latest update

I just updated Spotify and I'm suddenly unable to add music in any way to playlists that are inside playlist folders. I right click on them, click the three dots on the track from the album or while I'm playing them, I click and drag them over the pl...

  • Regular
  • I just updated Spotify and I'm suddenly unable to add music in any way to playlists that are inside playlist folders. I right click on them, click the three dots on the track from the album or while ...
  • adball90
  • Casual Listener
  • 513 Views
  • 2 replies
  • 1 likes
  • 513 Views
  • 2 replies
  • 1 likes

aplicativo congela o computador

Ha algum tempo que venho enfrentando esse problema. Quando inicio o aplicativo, ele simplesmente congela o computador, nada funciona, nem mouse nem teclado, para tudo! A unica solucao eh forcar o meu notebook a desligar. Antes demorava um tempo ate i...

  • Casual Listener
  • Ha algum tempo que venho enfrentando esse problema. Quando inicio o aplicativo, ele simplesmente congela o computador, nada funciona, nem mouse nem teclado, para tudo! A unica solucao eh forcar ...
  • 3193 Views
  • 0 replies
  • 47 likes
  • 3193 Views
  • 0 replies
  • 47 likes

Spotify se queda en negro, Spotify stays in black

Hola, cuando abro spotify se queda la pantalla en negro, tengo Windows 7 Hi, when i open spotify this stays in black and doesn't opened, i have windows 7

  • Newbie
  • Hola, cuando abro spotify se queda la pantalla en negro, tengo Windows 7   Hi, when i open spotify this stays in black and doesn't opened, i have windows 7
  • 1694 Views
  • 0 replies
  • 0 likes
  • 1694 Views
  • 0 replies
  • 0 likes

Playing Spotify on Web Browser when NOT on same network

Hello! I have been listening to spotify at work for the past couple days without an issue, logging in and just letting it do it's thing, but the last couple of days it won't play anything. I'm logged into both my phone and my web browser, I can add m...

  • Casual Listener
  • Hello! I have been listening to spotify at work for the past couple days without an issue, logging in and just letting it do it's thing, but the last couple of days it won't play anything.  &nb...
  • MPisNotaBot
  • Casual Listener
  • 907 Views
  • 4 replies
  • 0 likes
  • 907 Views
  • 4 replies
  • 0 likes

Suggestion: Autopause when desktop screen locks

I really like the new autoplay feature. However, it has exacerbated an issue I've been having occasionally. I listen to spotify in headphones connected my desktop computer at the office. When I leave the office, I sometimes forget to pause the music,...

  • Newbie
  • I really like the new autoplay feature. However, it has exacerbated an issue I've been having occasionally.   I listen to spotify in headphones connected my desktop computer at the office. Whe...
  • mchaos
  • Newbie
  • 1132 Views
  • 1 replies
  • 7 likes
  • Windows
  • 1132 Views
  • 1 replies
  • 7 likes

Partial Playlist Length

When using other music players I could select a batch of tracks and it would give me the total playing time of that specific selection. Is there anyway to see this in Spotify? It would greatly help me organize the playlist for our wedding. If not, it...

  • Casual Listener
  • When using other music players I could select a batch of tracks and it would give me the total playing time of that specific selection.   Is there anyway to see this in Spotify? It would ...
  • DosLeoncios
  • Casual Listener
  • 1335 Views
  • 2 replies
  • 0 likes
  • Windows
  • 1335 Views
  • 2 replies
  • 0 likes

The Day the Music Died, Part 2: A Real Fix

I detailed my problems in a different thread (the play arrows no longer worked on any part of my Spotify web account), and my previous "fix" was to open a new Spotify account, then link back to all my old folders. I stumbled on a new fix, and it solv...

  • Regular
  • I detailed my problems in a different thread (the play arrows no longer worked on any part of my Spotify web account), and my previous "fix" was to open a new Spotify account, then link back to all m...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Spotify window won't fullscreen

I have two monitors, and it fullscreens on the second monitor, however when I switch the window over to my first monitor, it seems to cut off everything except what it would be on my second monitor; as if its resolution is set to my second monitor. I...

  • Newbie
  • I have two monitors, and it fullscreens on the second monitor, however when I switch the window over to my first monitor, it seems to cut off everything except what it would be on my second monitor; ...
  • PDuffyy
  • Newbie
  • 871 Views
  • 1 replies
  • 0 likes
  • 871 Views
  • 1 replies
  • 0 likes

Spotify Won't Load

Hello, I have been using Spotify since last year I believe, and since then I have not have had any problems. Now, when I open Spotify I get the black screen with the whirring circle and I have tried uninstalling the program and re-downloading it mult...

  • Newbie
  • Hello, I have been using Spotify since last year I believe, and since then I have not have had any problems.  Now, when I open Spotify I get the black screen with the whirring circle and I have ...
  • Cursted
  • Casual Listener
  • 786 Views
  • 2 replies
  • 1 likes
  • 786 Views
  • 2 replies
  • 1 likes

Add Song to playlist - playlists temporarily disappear

Hello, Got a weird little bug on the Windows app. When I first open the app and want to add a song to one of my playlists, I right click on the song as normal and navigate the menus to my folder of playlists. Weirdly, it only shows my playlists that ...

  • Casual Listener
  • Hello,   Got a weird little bug on the Windows app. When I first open the app and want to add a song to one of my playlists, I right click on the song as normal and navigate the menus to my fo...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Identifying songs saved to my music that are not in any playlist

There seems to be no way to identify what playlist(s) a given song is part of. I use both Save save Add to Playlist but sometimes forget one or the other Identifying songs in a playlist that are not saved to my music is easy enough... there is a "plu...

  • Casual Listener
  • There seems to be no way to identify what playlist(s) a given song is part of. I use both Save save Add to Playlist but sometimes forget one or the other   Identifying songs in a playlist that...
  • 255 Views
  • 0 replies
  • 1 likes
  • 255 Views
  • 0 replies
  • 1 likes

Spotify Audio Stuttering -> Windows 10 app

The audio is stuttering in my Windows 10 Desktop app. I have tried reinstalling Spotify, restarting my computer, everything listed in the troubleshooting list. I am not having this issue with any other audio files or with Youtube, only Spotify. I hav...

  • Newbie
  • The audio is stuttering in my Windows 10 Desktop app. I have tried reinstalling Spotify, restarting my computer, everything listed in the troubleshooting list. I am not having this issue with any oth...
  • PillowMetal
  • Casual Listener
  • 821 Views
  • 1 replies
  • 1 likes
  • Windows
  • 821 Views
  • 1 replies
  • 1 likes

Solved!! WEB PLAYER STUCK

My web player is stuck with the repeat one song control active but I can't hit it or neither of the other controls. Basically I can't use the player anymore.

  • Casual Listener
  • My web player is stuck with the repeat one song control active but I can't hit it or neither of the other controls. Basically I can't use the player anymore.
  • RAC7
  • Newbie
  • 3967 Views
  • 6 replies
  • 0 likes
  • 3967 Views
  • 6 replies
  • 0 likes

Local playlist sync

Local playlist wont sync between 2 PC but does sync to my mobile device.When I click to download the playlist the message that keeps showing is "waiting.."

  • Newbie
  • Local playlist wont sync between 2 PC but does sync to my mobile device. When I click to download the playlist the message that keeps showing is "waiting.."
  • 397 Views
  • 0 replies
  • 0 likes
  • local playlist
    offline mode
  • 397 Views
  • 0 replies
  • 0 likes

504 Gateway Time Out Message

My desktop version of Spotify is displaying a 504 Gateway Time Out Message. Working okay on my phone. My husband, on our family plan, is working fine on his desktop and his phone. The only one affected is my desktop.

  • Newbie
  • My desktop version of Spotify is displaying a 504 Gateway Time Out Message. Working okay on my phone. My husband, on our family plan, is working fine on his desktop and his phone. The only one a...
  • 697 Views
  • 0 replies
  • 0 likes
  • 697 Views
  • 0 replies
  • 0 likes