Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Desktop (Windows)

Discuss Spotify for Windows

Start a topic

Forum Posts

Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • ipanasenko
  • Newbie
  • 53192 Views
  • 77 replies
  • 27 likes
  • 53192 Views
  • 77 replies
  • 27 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • rednblu
  • Roadie
  • 78184 Views
  • 271 replies
  • 21 likes
  • 78184 Views
  • 271 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 5497 Views
  • 1 replies
  • 6 likes
  • 5497 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 145688 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 145688 Views
  • 0 replies
  • 26 likes

Playlist cover images not loading

When I try to change the cover image of a playlist I've made, it loads the picture as if the change were taking place, but once I click save nothing happens. If I click back to edit the image, it shows the image I've changed it to in the edit panel b...

  • Newbie
  • When I try to change the cover image of a playlist I've made, it loads the picture as if the change were taking place, but once I click save nothing happens. If I click back to edit the image, it sho...
  • laviniameds
  • Newbie
  • 580 Views
  • 1 replies
  • 1 likes
  • 580 Views
  • 1 replies
  • 1 likes

Solved!! Changing Playlist Artwork in Details settings, but doesn't change after Clicking Save

Hi!I am trying to change my playlists artwork but after i change it in the details section and click save, it doesn't change, I even checken on the mobile app. I would appreicate any help.Thanks!

  • Casual Listener
  • Hi! I am trying to change my playlists artwork but after i change it in the details section and click save, it doesn't change, I even checken on the mobile app. I would appreicate any help. Thanks!...
  • I_Am_Hywel
  • Casual Listener
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Solved!! Offline/Download switch not showing

Hello! Some time ago I reinstalled spotfy, and when I tried downloading my songs the switch button was missing. I already tried reintalling and clearing cache. Thanks in advance.

Spotfy.png
  • Casual Listener
  • Hello! Some time ago I reinstalled spotfy, and when I tried downloading my songs the switch button was missing. I already tried reintalling and clearing cache. Thanks in advance.
  • Noah
  • Spotify Star
  • 38891 Views
  • 5 replies
  • 0 likes
  • 38891 Views
  • 5 replies
  • 0 likes

can you get the old search function back?

when you search for a artist you now only get the artists top 4 songs in your search result, which just doesn't seem very useful at all. Is there a way to get back the old search tab where you could see all the artists songs ranked by popularity?

  • Casual Listener
  • when you search for a artist you now only get the artists top 4 songs in your search result, which just doesn't seem very useful at all. Is there a way to get back the old search tab where you could ...
  • Jenny5603
  • Regular
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

Don't want auto login on starting up my computer!!!

I have gone to advanced settings many times and indicated NO when asked to have Spotify automatically start up when I start my laptop....Spotify continues to start up every time I start up my laptop anyway!! SO annoying that under preferences, it doe...

  • Newbie
  • I have gone to advanced settings many times and indicated NO when asked to have Spotify automatically start up when I start my laptop....Spotify continues to start up every time I start up my laptop ...
  • 341 Views
  • 0 replies
  • 1 likes
  • 341 Views
  • 0 replies
  • 1 likes

AutoPlay not working

Hello,the AutoPlay feature does not work anymore on my computer. It didn't work on last version of Spotify, today I downloaded the new version, but it is still not fixed. And yes, I checked the options, it is turned on. On my android phone it works j...

  • Casual Listener
  • Hello, the AutoPlay feature does not work anymore on my computer. It didn't work on last version of Spotify, today I downloaded the new version, but it is still not fixed. And yes, I checked the opt...
  • victord66
  • Casual Listener
  • 1369 Views
  • 2 replies
  • 1 likes
  • Windows
  • 1369 Views
  • 2 replies
  • 1 likes

Spotify for iPhone won't play songs which are in my iTunes library

There are a few songs that I have in a playlist on Spotify that refuse to play on my iPhone 7. They are not greyed out, but when I tap on the song, the track appears at the bottom of the screen (as if about to play) for a split second before disappea...

  • Newbie
  • There are a few songs that I have in a playlist on Spotify that refuse to play on my iPhone 7. They are not greyed out, but when I tap on the song, the track appears at the bottom of the screen ...
  • 637 Views
  • 0 replies
  • 0 likes
  • 637 Views
  • 0 replies
  • 0 likes

"This song is not available. If you have the file on your computer you can import it."

I'm a Premium user, and in the desktop app, this is the message I receive when I try to play any song; regardless of whether it is in my Library.I can play anything I want through Alexa, or on my Android phone.This began two days ago...what's going o...

  • Newbie
  • I'm a Premium user, and in the desktop app, this is the message I receive when I try to play any song; regardless of whether it is in my Library. I can play anything I want through Alexa, or on my A...
  • krigon
  • Casual Listener
  • 745 Views
  • 4 replies
  • 0 likes
  • desktop app
    Song not available
    Windows 10
  • 745 Views
  • 4 replies
  • 0 likes

Cover Photo for Playlist

I need help, I tried 100 times to change my Playlist's photo and when I click save nothing happens, I've tried everything.

  • Newbie
  • I need help, I tried 100 times to change my Playlist's photo and when I click save nothing happens, I've tried everything.
  • aransnara
  • Regular
  • 334 Views
  • 1 replies
  • 1 likes
  • 334 Views
  • 1 replies
  • 1 likes

Song available on mobile app but not desktop

Thanks for clicking.There's an album I like that I can listen to all day on my phone, but if I switch the output to my (Windows 10) desktop Spotify tells me "This song is not available. If you have the file on your computer you can import it." I've t...

  • Newbie
  • Thanks for clicking. There's an album I like that I can listen to all day on my phone, but if I switch the output to my (Windows 10) desktop Spotify tells me "This song is not available. If you ha...
  • Callumwill
  • Newbie
  • 340 Views
  • 1 replies
  • 1 likes
  • Windows
  • 340 Views
  • 1 replies
  • 1 likes

Shuffle function not working for big playlists

I have a best of the best playlist of 1000+ songs. The shuffel function does not seem to work randomized, instead the songs that are picked up depend on how I have sorted the playlist. For example if I have sorted it with the order of last added firs...

  • Newbie
  • I have a best of the best playlist of 1000+ songs. The shuffel function does not seem to work randomized, instead the songs that are picked up depend on how I have sorted the playlist. For example if...
  • kartselyanski96
  • Regular
  • 492 Views
  • 1 replies
  • 3 likes
  • 492 Views
  • 1 replies
  • 3 likes

Can't change my playlists cover image

So I'm trying to change the cover image on my playlist, but it doesn't let me do it. The image is jpg so that's not the reason. When i upload the picture the green bar loads fully and when i click "save" nothing happens

  • Visitor
  • So I'm trying to change the cover image on my playlist, but it doesn't let me do it. The image is jpg so that's not the reason. When i upload the picture the green bar loads fully and when i click "s...
  • Kak3
  • Roadie
  • 1405 Views
  • 3 replies
  • 1 likes
  • 1405 Views
  • 3 replies
  • 1 likes

Sorting Artist songs

It's 2018 already and I can't sort my artists songs. Tell me why? Please tell me why? Do you know how annoying is to find you favorite artist page with tens os songs you added with albuns all mixed up? Do you guys really think that creating a playlis...

  • Casual Listener
  • It's 2018 already and I can't sort my artists songs. Tell me why? Please tell me why? Do you know how annoying is to find you favorite artist page with tens os songs you added with albuns all mixed u...
  • BRN75
  • Music Fan
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
  • 0 likes

Mix up a play list

Hey People...........New person here. I just created a long play list that I want to share with my son who lives in LA. How can I mix all of the songs up in a play list? I select random to somewhat mix things up, but that's not quite doing it. . Is t...

  • Visitor
  •     Hey People...........New person here.  I just created a long play list that I want to share with my son who lives in LA. How can I mix all of the songs up in a play list?&...
  • assist726
  • Newbie
  • 12974 Views
  • 3 replies
  • 0 likes
  • Windows
  • 12974 Views
  • 3 replies
  • 0 likes

Spotify skips to next song

Hi all, I have the following problem with Spotify. For example, the length of a song is 4:00. The last two seconds of the song are silent. So the program stops the song at 3:58 and continue with the next one in my playlist. The result is I have no br...

  • Visitor
  • Hi all,   I have the following problem with Spotify. For example, the length of a song is 4:00. The last two seconds of the song are silent. So the program stops the song at 3:58 and continue ...
  • 313 Views
  • 0 replies
  • 1 likes
  • 313 Views
  • 0 replies
  • 1 likes

Desktop Stops Playing When Notifications are Received on Samsung Galaxy 8

I listen to Spotify on Windows 10 Desktop at work. My phone is nearby. Whenever I receive a text notification or sometimes even a calendar notification, my desktop app stops playing. Fix?

  • Newbie
  • I listen to Spotify on Windows 10 Desktop at work. My phone is nearby. Whenever I receive a text notification or sometimes even a calendar notification, my desktop app stops playing.  Fix?
  • 499 Views
  • 0 replies
  • 1 likes
  • 499 Views
  • 0 replies
  • 1 likes

WIndows app

Im using a vpn but i cant log in the windows app. I can log in and use the browser version but when i try to use the app it tells me that "your country does not match the one set in your profile". But if it does not match why am i able to log in and ...

  • Newbie
  • Im using a vpn but i cant log in the windows app. I can log in and use the browser version but when i try to use the app it tells me that "your country does not match the one set in your profile". Bu...
  • Sebasty
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Sound problem

Hi.Recently I have noticed that everything I play from spotify gets some wierd spikes of distortion or something. This happends only when I am playing something from spotify in the dowloaded program or directly from the browser. Since I am a sound te...

  • Newbie
  • Hi. Recently I have noticed that everything I play from spotify gets some wierd spikes of distortion or something. This happends only when I am playing something from spotify in the dowloaded progra...
  • Sebasty
  • Community Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes