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Desktop: Jam now available

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

Start Jam Menu - Desktop App.png Queue Right Sidebar.png
  • Spotify Star
  • Spotify Star
  • RealNC
  • Casual Listener
  • 25776 Views
  • 68 replies
  • 23 likes
  • 25776 Views
  • 68 replies
  • 23 likes

Desktop: New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. Together, the individually customizable design of these new views provides a richer experience, m...

  • Spotify Star
  • Spotify Star
  • Edwardont
  • Casual Listener
  • 58637 Views
  • 251 replies
  • 21 likes
  • 58637 Views
  • 251 replies
  • 21 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

Sidebar Tips.png Desktop Sidebar Compact View.png Compact Layout.png
  • Spotify Star
  • Spotify Star
  • MattSuda
  • Spotify Star
  • 3698 Views
  • 1 replies
  • 6 likes
  • 3698 Views
  • 1 replies
  • 6 likes

[Troubleshooting] Windows

Having trouble with the Spotify desktop app? Here’s a step-by-step guide to help get things working again. What to try first Perform a soft reset (generally rebooting the device will suffice). If that doesn’t help, try a clean reinstall. Be sure to l...

  • Spotify Legend
  • 143429 Views
  • 0 replies
  • 26 likes
  • Mac
    Windows
  • 143429 Views
  • 0 replies
  • 26 likes

shuffle turns itself off after skipping a song

since a few weeks my spotify desktop client turn the shuffle function off after skipping a song manually. I tried a few things myself first:completely remove spotify dekstop client (also remaining appdata files and such)skip the song through another ...

  • Casual Listener
  • since a few weeks my spotify desktop client turn the shuffle function off after skipping a song manually. I tried a few things myself first: completely remove spotify dekstop client (also remaining...
  • 554 Views
  • 0 replies
  • 0 likes
  • Mac
    Windows
  • 554 Views
  • 0 replies
  • 0 likes

Unable to Install

I use Spotify on my phone and absolutely adore it, but whenever I try to put it on my computer I get the same error message again and again. Talking about a Bad Image and that the file is not designed to run on windows. Then it tells me to get in con...

  • Newbie
  • I use Spotify on my phone and absolutely adore it, but whenever I try to put it on my computer I get the same error message again and again. Talking about a Bad Image and that the file is not designe...
  • 359 Views
  • 0 replies
  • 0 likes
  • 359 Views
  • 0 replies
  • 0 likes

Getting rid of "See what your friends are playing"

I'm just a bit flustered because I only have a few friends (without facebook) on Spotify and I can't see what they're listening to due to this "See what your friends are playing" ad that's right on top of the activity feed. I don't want to hide the w...

  • Newbie
  • I'm just a bit flustered because I only have a few friends (without facebook) on Spotify and I can't see what they're listening to due to this "See what your friends are playing" ad that's right on t...
  • 733 Views
  • 0 replies
  • 6 likes
  • 733 Views
  • 0 replies
  • 6 likes

Spotify opens but won't load on destop

I had the desktop player downloaded and when I opened it, the window popped up and nothing would load and it also started making a dinging noise. I have tried closing the app, restarting my computer and even deleted the program off my machine and red...

  • Newbie
  • I had the desktop player downloaded and when I opened it, the window popped up and nothing would load and it also started making a dinging noise. I have tried closing the app, restarting my computer ...
  • 395 Views
  • 0 replies
  • 1 likes
  • 395 Views
  • 0 replies
  • 1 likes

Offline access withdrawn.

Trying to get local files fro my desktop to play from my phone but "offline access has been withdrawn" for my account. Help.

  • Newbie
  • Trying to get local files fro my desktop to play from my phone but "offline access has been withdrawn" for my account. Help.
  • 324 Views
  • 0 replies
  • 0 likes
  • Windows
  • 324 Views
  • 0 replies
  • 0 likes

Not able to run Spotify if Radvision/Avaya Scopia Desktop is installed (WPVideoHook.dll)

If Avaya Scopia Desktop videoconferencing is installed, Spotify repeatedly gives error dialog with this text. Why is Spotify trying to load this third party dll? ---------------------------Spotify: Spotify.exe - Bad Image---------------------------C:...

  • Regular
  • If Avaya Scopia Desktop videoconferencing is installed, Spotify repeatedly gives error dialog with this text.    Why is Spotify trying to load this third party dll?   -------------...
  • TaroSK
  • Regular
  • 873 Views
  • 3 replies
  • 0 likes
  • Windows
  • 873 Views
  • 3 replies
  • 0 likes

Proxy settings for login

Hello, I've downloaded spotify on my windows computer at work. But we have a proxy here and spotify refuses to connect. How can I change those **bleep** settings? The login screen gives me no settings, just mail + password for login. Can anybody help...

  • Casual Listener
  • Hello,   I've downloaded spotify on my windows computer at work. But we have a proxy here and spotify refuses to connect.   How can I change those **bleep** settings? The login screen g...
  • TaroSK
  • Regular
  • 284742 Views
  • 26 replies
  • 7 likes
  • 284742 Views
  • 26 replies
  • 7 likes

Can't open spotify with facebook login behind a proxy

Hi, I have a problem login in to spotify app (on windows 7) on my work network (obviously i can't control de proxy settings). The same computer on my home network (no proxy) can login perfectly using the facebook authentication. i have my suspicions ...

  • Music Fan
  • Hi,  I have a problem login in to spotify app (on windows 7) on my work network (obviously i can't control de proxy settings). The same computer on my home network (no proxy) can login perfe...
  • TaroSK
  • Regular
  • 2248 Views
  • 2 replies
  • 1 likes
  • 2248 Views
  • 2 replies
  • 1 likes

Solved!! Nothing playing...at all.

I try to play Spotify songs...nothing (it shows the song as playing, pause button is visible and not play button, but there is nothing happening). My audio is all on. This is occuring with both local files and Spotify songs.

  • Casual Listener
  • I try to play Spotify songs...nothing (it shows the song as playing, pause button is visible and not play button, but there is nothing happening).  My audio is all on.  This is occuring wit...
  • uobgujbj
  • Newbie
  • 2133 Views
  • 6 replies
  • 0 likes
  • 2133 Views
  • 6 replies
  • 0 likes

Spotify doesn't work

Hello,When I open spotify it stays black. I do see some buttons in the top left corner, but thats it. I have tried to reinstall it. It does not help. How can i fix this?

  • Newbie
  •  Hello, When I open spotify it stays black. I do see some buttons in the top left corner, but thats it. I have tried to reinstall it. It does not help. How can i fix this?
  • iamandyhill
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Won't play music

Hello, I use Spotify on android and windows. On my android device, the application works perfectly fine, but I started my desktop today and wanted to listen to music on here and when I go to any playlist at all, it starts cycling through the tracks i...

  • Newbie
  • Hello,   I use Spotify on android and windows. On my android device, the application works perfectly fine, but I started my desktop today and wanted to listen to music on here and when I ...
  • 297 Views
  • 0 replies
  • 0 likes
  • Windows
  • 297 Views
  • 0 replies
  • 0 likes

Can not move playlist after trying to move a folder

Hello!I experience the issue that I am not able to move any playlist or folder after trying to move a folder as you may see in the following video.I have already tried to logout, reinstall and to restart my computer and would be happy if someone coul...

  • Newbie
  • Hello! I experience the issue that I am not able to move any playlist or folder after trying to move a folder as you may see in the following video. I have already tried to logout, reinstall a...
  • 347 Views
  • 0 replies
  • 0 likes
  • Windows
  • 347 Views
  • 0 replies
  • 0 likes

Superuser Contribution Casting Spotify from Windows PC - madness!

I've been trying to work out why the Spotify Windows app cannot see my Chromecast Audio, but CAN see my Android tablet and phone. Eventually I found a mention in one of the Helpfiles that says:"It’s currently not possible to discover a Chromecast dev...

  • Music Fan
  • I've been trying to work out why the Spotify Windows app cannot see my Chromecast Audio, but CAN see my Android tablet and phone.   Eventually I found a mention in one of the Helpfiles that sa...
  • Andy_P
  • Music Fan
  • 3033 Views
  • 2 replies
  • 3 likes
  • Windows
  • 3033 Views
  • 2 replies
  • 3 likes

Solved!! Missing Playlist URI

I need Playlist URIs to be brought back, you brought it back for about a day and then removed it again in the latest updates. As noted here. I commented here that you removed it in the latest version. but received no acknowledgement. Please push an u...

  • Visitor
  • I need Playlist URIs to be brought back, you brought it back for about a day and then removed it again in the latest updates.  As noted here. I commented here that you removed it in the lat...
  • TheMelanieGrace
  • Music Fan
  • 9407 Views
  • 11 replies
  • 0 likes
  • Windows
  • 9407 Views
  • 11 replies
  • 0 likes

Ad wont go away

The big ad that comes up covering the ap, why wont it go away? even when i minimize the ap, it stays on the screen, and i cant see my songlist because the ad is there with no way of closing it.

  • Newbie
  • The big ad that comes up covering the ap, why wont it go away? even when i minimize the ap, it stays on the screen, and i cant see my songlist because the ad is there with no way of closing it.
  • GabiM
  • Casual Listener
  • 7684 Views
  • 5 replies
  • 3 likes
  • 7684 Views
  • 5 replies
  • 3 likes

Followers playlist

Why can't I see who follows my playlists? I make them to share, so it's nice to see who appreciates it. It was possible a while ago. Why did that change? I miss it.

  • Newbie
  • Why can't I see who follows my playlists? I make them to share, so it's nice to see who appreciates it. It was possible a while ago. Why did that change? I miss it.
  • 429 Views
  • 0 replies
  • 1 likes
  • Mac
  • 429 Views
  • 0 replies
  • 1 likes

Solved!! Album overview changed and is now really annoying

It might be settings, but i could not fin out what..After an update my windows spotify application only lists all the artists albums in the overview section, it used to be in an own section to see all albums after you hit the see more albums button. ...

  • Newbie
  • It might be settings, but i could not fin out what.. After an update my windows spotify application only lists all the artists albums in the overview section, it used to be in an own section to see ...
  • jsannn
  • Community Legend
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Can't find certain artists, can find them on web but can't play them

I'll give you an example. I searched for the band The Blank Theory on Spotify Desktop but nothing showed up. I messaged the band and they were confused as they said they are on Spotify. Indeed I searched on Google and found their artist page: https:/...

  • Casual Listener
  • I'll give you an example. I searched for the band The Blank Theory on Spotify Desktop but nothing showed up. I messaged the band and they were confused as they said they are on Spotify. Indeed I sear...
  • 529 Views
  • 0 replies
  • 0 likes
  • 529 Views
  • 0 replies
  • 0 likes

Spotify keeps crashing my computer! :(

It runs ok but after a while it crashes my computer (windows 7 64bit). Need to restart the pc using the restart button...:(((( It worked ok until it automatically reinstalled a fews days ago.

  • Casual Listener
  • It runs ok but after a while it crashes my computer (windows 7 64bit). Need to restart the pc using the restart button...:(((( It worked ok until it automatically reinstalled a fews days ago. &nb...
  • CopiedUserName
  • Casual Listener
  • 5606 Views
  • 12 replies
  • 0 likes
  • Windows
  • 5606 Views
  • 12 replies
  • 0 likes

spotify pauses randomly on all platforms

so my issues is my Spotify pauses randomly on platforms. my laptop, phone, ps4, pc, EVERYTHING! it can pause for a few seconds up to 10 minutes and I use Spotify daily for hours on end so you can see why this is irritating,I have logged out of all de...

  • Newbie
  • so my issues is my Spotify pauses randomly on platforms. my laptop, phone, ps4, pc, EVERYTHING! it can pause for a few seconds up to 10 minutes and I use Spotify daily for hours on end so you can see...
  • jtbard43
  • Newbie
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes