Help Wizard

Step 1



Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Cancel your subscription


Cancel your Premium plan any time on your account page.

  1. Log into
  2. Under Your plan, click CHANGE PLAN.
  3. Scroll to Spotify Free and click CANCEL PREMIUM.

Your Premium stays until your next billing date, then your account switches to free. 

You keep your playlists and saved music when your account is free. You can also still log in and play with ads.


As a heads up - if you cancel your student discount, you won’t be able to apply it to another account until its 12-month verification period expires.


Note: You can also cancel by completing this form and sending it to Spotify.


No option to change plan?

This means your plan is associated with a partner company (e.g. your mobile or internet provider). 
To cancel, find their contact link on your account page under Payment.

If you pay through iTunes, see Apple’s steps to cancel.


Account on Spotify free?

This means there's no Premium plan to cancel, and there’s no payment info on the account. 

If you're being charged, you likely have Premium on a different account. Try logging out and back in with different details.


Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.