Help Wizard

Step 1



Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Close/delete your Spotify Account


Maybe you have a duplicate account, maybe you just need a break from Spotify or you want to start fresh with a new account? No hard feelings! 


In case you just want to stop paying, you can cancel your Premium plan and use Spotify free instead.


If you don't have Premium you can close your account permanently yourself. Just log in here and continue through the steps.


Keep the following things in mind: 

  • Your username can’t be used with Spotify again.
  • You won't have access to your playlists, followers, and everything saved in Your Library.
  • You’ll lose access to any purchased audiobooks if you close your account and delete your data.
  • If you have the student discount, you won’t be able to apply it to another account until 12 months have elapsed since you signed up for it.

If you do decide to close your account, you have up until 7 days to change your mind (to reactivate it, use the link in the email we sent you). Note that during this time, your playlists might still be visible to others. After that period, you won't be able to reactivate your account anymore. After 14 to 30 days your account will become fully anonymized and it won't be visible on the app anymore.


Let's say you want any music transferred before deleting your account, in that case you can check out this Spotify Answer on how to do so 🙂



Didn't help? Search for more FAQs, or create a new thread and ask the Community.