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Has someone taken over my account?

Rorey
156,493 Views
Answer:
 

The security of your account and your personal information is very important for us at Spotify and our security teams are doing their best to keep them safe for you, but sometimes breaches on other services means someone else may log into your Spotify account.

 

Here are a few things to look out for, if you feel that someone else might have accessed your account:

  • Your password not working anymore
  • Your email address changing
  • Playlists added or lost
  • Recently Played looking wrong
  • Music playing without your control
    ↪ Did you join a Group Session recently? Make sure to leave it.
  • Your subscription changing
  • Another Facebook connecting to your account
  • Emails about logins you don’t recognize
    ↪ Got a suspicious looking email > head here

Rest assured, your financial and security details are never compromised.

 

Still have access to your account?

Just follow the steps in the Spoiler to secure your account.

Spoiler

1. Reset your password

Open your reset link in a private/incognito window, and choose a strong password you haven't used before.

Reset your password 

Be sure to also change the password for any service associated with your account, such as your email address, Facebook, or Apple.

Tip: Check the security of your Facebook.

 

2. Sign out everywhere

Log in to your account page, scroll down, and select SIGN OUT EVERYWHERE.

> Go to your account page

Note: This can take up to 1 hour to take effect everywhere.

 

3. Check 3rd party connections

On your account page, go to Apps to review what’s connected to your account. It’s best to select REMOVE ACCESS on all of them to ensure your account’s security (you can reconnect them later).

Also, go to the Spotify desktop app's settings to review any connected Facebook accounts under Social. If there is one, click DISCONNECT FROM FACEBOOK to remove it. If it’s your own Facebook, change your Facebook password before you reconnect it.

 

4. Log back in and stay protected

You can now log back in to all your devices and reconnect any apps and services.

Your account’s security is most at risk by breaches on other services, so to prevent this from happening again it’s best to use a strong password that you don’t use on other services.

Tip: Read more about how to protect your account.

 

Can't access your account?

Hopefully it will not come to this! But should you loose access to your account, head over to our contact form, select Logging in, then Someone’s taken over my account

The support team will then help you to secure your account and hand it back to you.

 

Lost anything?

Customer Support can help secure and restore anything lost on your account.

Get in touch with them through our contact form, select Logging in, then Someone’s taken over my account.

Tip: Prepare a screenshot of your Spotify receipt or bank statement - it may be needed for security (make sure it doesn’t show your full credit card number, expiration date, or 3-digit code). 

 

Spotted a major security issue?

If you have discovered a vulnerability in Spotify or another serious security issue you want to flag with us, please head here to report it to the right folks.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.