The security of your account and your personal information is very important for us at Spotify and our security teams are doing their best to keep them safe for you, but sometimes breaches on other services means someone else may log into your Spotify account.
Here are a few things to look out for, if you feel that someone else might have accessed your account:
Your password not working anymore
Your email address changing
Playlists added or lost ↪ Seeing songs added on your account > head here
Recently Played looking wrong
Music playing without your control ↪ Did you join a Group Session recently? Make sure to leave it.
Your subscription changing
Another Facebook connecting to your account
Emails about logins you don’t recognize ↪ Got a suspicious looking email > head here
Rest assured, your financial and security details are never compromised.
Still have access to your account?
Just follow the steps in the Spoiler to secure your account.
Note:This can take up to 1 hour to take effect everywhere.
3. Check 3rd party connections
On your account page, go toAppsto review what’s connected to your account. It’s best to selectREMOVE ACCESSon all of them to ensure your account’s security (you can reconnect them later).
Also, go to the Spotify desktop app's settings to review any connected Facebook accounts under Social. If there is one, clickDISCONNECT FROM FACEBOOKto remove it. If it’s your own Facebook, change your Facebook password before you reconnect it.
4. Log back in and stay protected
You can now log back in to all your devices and reconnect any apps and services.
Your account’s security is most at risk by breaches on other services, so to prevent this from happening again it’s best to use a strong password that you don’t use on other services.