Help Wizard

Step 1


Issues with accessing the Web Player


If Spotify is available in your location but you're having troubles getting the Web Player to load, here are some things that you can try:

  • A different browser or an incognito/private window.
  • Make sure that your browser is updated.
  • Restart your router.
  • Check a different network. If it loads on another connection, we recommend contacting the service provider of the original network for more information.
  • Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
  • You can also try cleaning up your hosts file


This Spotify Answer was submitted by @Sebasty.


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