Help Wizard

Step 1



Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Reset Password




Changing your passwords regularly is a good idea, so we’ve made it easy to do. Or maybe you’ve forgotten your password... Don’t worry, it’s easy to reset, too!

Note: If you have a Facebook-created account, you should now be able to reset your Spotify password without changing your Facebook one.

Change your password

  1. Go to the password change page.
  2. Type your current password in Current password.
  3. Type your new password in New password.
  4. Type your new password in Repeat new password.

Reset your password

  1. Log out of the Spotify app and website.
  2. Go to the password reset page.
  3. Enter your email address or username in Email address or username.
  4. Click SEND.
  5. Check your email inbox for an email from us with the subject “Reset your password”.
  6. Click the link in the e-mail.
  7. Type your new password in New password.
  8. Type your new password again in Repeat new password.
  9. Click SET PASSWORD.

If you’re not receiving the password reset email

  • Check your junk/spam filter.
  • Make sure you entered the correct email address (or username) for your Spotify account.

If the reset link isn’t working

  • Request a new password reset link and try that one.
  • Open the password reset link in a new web browser, or a private browsing window in your current one.

No account associated with email address?

  • There are several ways you can use to locate a Spotify accountTry entering any other email addresses you might have used to sign up. Note: There are a few ways to sign up, e.g. with email, phone number, Facebook, Apple, or Google. Try logging in with these to find your account.
  • If you think your email changed without your permission, check out this article for more info.

Too many requests?

  • Try again later or use a different device.

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.