Help Wizard

Step 1


You can find out if you have another Spotify account


It's very easy to register for a Spotify account. Missing playlists or music from your account? Seeing charges for your Premium but when you log in, your account is on free?


If you're having troubles like these, we'd recommend first taking a look for any additional accounts you may have with us. It's possible your missing playlists or subscription are in there 🙂


There are several ways you can use to locate a Spotify account:


1. Check your email addresses 

  • Enter any email addresses you use into our password reset form. If there's an account associated with it, we’ll let you know in your email inbox. Tip: you can look for an email with the subject “Reset your password” and then follow the steps to recover your account.
  • Check your email inboxes, including any spam or junk folders, for emails from Spotify. If you have any, it’s likely there’s an account associated with that email address. 


Once you've checked your email addresses and found any of the above, you can use that email address to log in.


If you aren't sure of your account's password, continue to reset the account’s password, then use that email address and the new password to log in.


2. Check Facebook

It's also possible to register for a Spotify account using your Facebook credentials. To check if you have a Spotify account connected to Facebook:

  1. Log into Facebook and select Settings on the dropdown in the top-right.
  2. Choose Apps and Websites.
  3. If you see the Spotify icon, you have a Spotify account connected to Facebook. 

If you find Spotify listed in your apps, you can access that Spotify account by choosing LOG IN WITH FACEBOOK in the login page.


If you'd like to go on using Spotify without Facebook or have deactivated Facebook, we'd suggest taking a look at this Spotify Answer for more info.

Keep in mind that you can also sign up for Spotify using a phone number, Apple, or Google. Try logging in to the account page with these options.


3. Check for info on your device

If you’ve used the Spotify app on a Windows or Mac desktop or an Android mobile device, you can find your username with information stored on your device.


Click Spoiler to see the steps for your device:




  1. Open Finder on your Mac.
  2. Click Go > Library in the menu bar. (You may need to hold the Alt key if Library isn't visible.)
  3. Open Application Support > Spotify > Users
  4. All usernames you've logged into on this device will show under this folder.


  1. In the lower-left corner of your PC home screen, click the Start icon > File Explorer > This PC.
  2. Open C: > Users > Your computer's Username > App Data.
    Note: If you can't find App Data, open the Start menu and type in Run in the search box. Select Run and type in %appdata% and press enter.
  3. Open Local > Spotify > Users.
  4. All usernames you've logged into on this device will show under this folder. 



  1. Connect your phone to a computer with a USB cable.
  2. In your computer files, find and open Android > data > > files > spotifycache > users.
  3. All usernames you've logged into on this device will show under this folder. 
Note: For some phones, it's not possible to browse folders with your Android phone without connecting to a computer, but there are apps available that enable you to do so.
Some newer Android devices  come with a Files app already installed. If you have this already, you can also follow step 2 straight from your phone. Following the path should look like this - your Spotify account's username is the part before -user :



Once you've located your account's username, you can follow the steps here to access it again.


Didn’t work?

If you're still having troubles locating any additional Spotify account, there's also this useful survey you can take that can help point you in the right direction.




Once you've locate your account(s), to avoid confusion, we'd suggest following the steps highlighted in this Spotify Answer to close any additional Spotify accounts you have. 



Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.