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2020 Wrapped STORY skipping through slides

Submitted by on ‎2020-12-02 01:21 AM
Status: Fixed

My spotify just zooms past every slide in the slideshow for Spotify Wrapped for no reason. I cannot look at any other of my slides except for the last one when it stops. Why? How do I fix this.

Hey everyone!

 

Thanks for your reports and cooperation on this.

 

With the help of many of you from the Community, we were able to identify the cause of this, which seems to lie outside of the the app itself.

 

In order to prevent the slides from skipping make sure to turn off your battery saving features and check under your device's developer or accessibility settings to ensure animations are configured as mentioned here and here.


We have received confirmations across multiple channels that following these steps resolves the issue. We want to thank @Lajobu , @1122054442  and everyone else who contributed to this.

 

Please be aware that this thread is specifically for your stories skipping. If you're experiencing other issues, we will not be able to address them here. Take a look here for more information if you're not seeing your personalized Wrapped experience for example.

 

Have a great holiday season! Cheers!

Comments
LegMuscleCramp
Visitor
2020-12-02 05:11 PM

Already commented and left a +VOTE on the other thread, but doing that here too because this happened to me once. All the other times I've tried opening my 2020 Wrapped story, the app crashes.

 

OnePlus 6T

Android 10

Spotify version 8.5.86.854

0 Likes
Lajobu
Visitor
2020-12-02 05:51 PM

I had the same problem in Android, however I realized that the problem was caused by some developer options in settings. I had always selected the option "animation off" in the next options:

-Window animation scale

-Transition animation scale

-Animator duration scale.

I recommend you to turn this options to the predeterminate value, "Animation scale 1x" for all the options, because after that I was able to open and see my wrapped 2020.

I hope this helps!

marquitosjaen1
Newbie
2020-12-02 05:56 PM

Lajobu has the solution. Thank you!!!!!!!!!

 

Jennykay
Visitor
2020-12-02 06:02 PM

I can’t get my story to load at all but the link I am supposed to click above is not valid. Please help. 

skyronnismq
Newbie
2020-12-02 06:03 PM

@LajobuIT'S ALIVE! Thank you.

tynecarla
Visitor
2020-12-02 06:08 PM

This link is not working

0 Likes
j022f3y7bb5x
Newbie
2020-12-02 06:09 PM

@Lajobu where are the developer settings? i cant seem to find them.

sylwka31
Visitor
2020-12-02 06:15 PM

Unfortunately I have the same problem. Spotify is skipping all stories and stops at final one. But I can't see any of previous ones I can't even pause them. I tried to update the app and reinstall it but it didnt work. I also tried @Lajobu metod and it didn't work as well. :c

Device: LG G7 thinq 

Android 8.0.0

Lajobu
Visitor
2020-12-02 06:17 PM

@j022f3y7bb5x The developer options are related to your phone settings, not with spotify app settings itself. You can find them in the options setting of your phone, here for more details: https://developer.android.com/studio/debug/dev-options

StubbornSkylar
Visitor
2020-12-02 06:19 PM

It actually works!! @Lajobu you saved my day

 

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