We're receiving reports from users that Now playing bar is not updating.
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Hey there folks,
Thanks for your patience while we looked into this issue.
We’re happy to say that this should now be fixed for everyone! Just make sure your app is updated to the latest version.
If you're still having trouble, make sure to post a new thread in the relevant help board here.
Android 10 and OxygenOS 10.3.11
My Question or Issue
I have a recurring issue where my 'currently playing' screen freezes after having listened to podcasts for around 30 minutes. No matter what song I play afterwards, the album art of the podcast still shows, as does the length of the podcast instead of the length of the song.
Furthermore, the 'skip 15 seconds ahead' feature also shows, but now has the functionality of the 'go to next song' feature. If I play a song or podcast after the player has frozen, the audio will completely stop after 10 minutes or so, requiring me to stop and start the song or podcast again. This issue is game breaking.
I have already taken the following steps, all of which unsuccessful.
- Clearing the cache through the App's settings.
- Clearing both the storage and cache through the App's settings.
- Clearing the storage and the cache through the App's settings, deleting the app, then powering off my phone, waiting 5 minutes and reinstalling the app.
- Listen to podcasts through my OnePlus Bullets, the phone's speakers as well as my Sony WH-1000XM3. The issue keeps reappearing.
- Listened to 3 different podcasts to see if this causes the issue. It kept reappearing.
The only thing that works temporarily is to restart my OnePlus 6T. Then after one podcast, the problem is back.
I can confirm this issue, also on my One Plus 6T with the same system specs.It happens for me with the last two or three versions of the Spotify App and also partially when only listening to music.When I listen to music for while, the timeslider acts crazy, e.g. the timestamps are not updated anymore and if you move it "too" far to the left or right, it skips somehow to the next or previous song.At least for me, also deleting all app data in the settings helps to make the window appear again.
All arrows are pointing to these issues occurring on OnePlus devices. In other words, devices who are also running OxygenOS next to Android. See the linked Reddit post below in which a lot of people with OnePlus devices are experiencing this issue.
Thanks for reaching out about this here in the Community.
@wveb, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one? On another note, could you check if the issue persists using a different internet connection? Lastly, would you mind trying on a different phone to check if the issue persists there?
@tallistroan, we suggest that you log out > close the app completely and then log back in > repeat this process twice. We know this sounds odd, but it's how the app forces a cache refresh. Additionally, could you check if the OS of your phone has any pending updates?
Keep us posted.
Thanks for getting in touch about this.
Would you mind letting us know if the issue persists using a different phone?
Also, could you send us a screen recording where we can see the issue happening?
We'll be on the lookout.
I'm experiencing a similar problem with Android 10. In addition to the app being "stuck" on a single podcast despite a different one playing, the pause/play buttons are also stuck on "play" so it's impossible to pause content.
Hey there @starmet,
Just to confirm, is this only happening with podcasts or when you're listening to music as well?
Additionally, could you let us know the exact make/model, operating system and Spotify version of your device?
We'll keep an eye out for your reply.
Thanks for reporting this issue to us.
We can confirm the right team is aware of this and they're looking into it.
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Thanks! We’ll keep you posted and let you know as soon as we have any updates on this.