Downtime November 28th, 2023: Web Player not loading

[MattSuda]

Hey folks, 

We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.

This is being investigated.

[MattSuda]

This is being investigated.

[the_drizzle]

I am on Chrome OS and when I am in chrome and go to https://open.spotify.com/ (or just spotify.com) I get the following error: 

Fastly error: unknown domain: open.spotify.com. Please check that this domain has been added to a service.

Details: cache-bur-kbur8200029-BUR

Chrome version: Version 119.0.6045.158 (Official Build) (64-bit)

[the_drizzle]

I also just updated to Version 119.0.6045.192 (Official Build) (64-bit) and still have the issue

[daelations]

same, idk why

[leilamagrud]

Yeah, mine is doing it too and its really annoying I can't find a solution anywhere. 

[Blob09]

I think this is a problem for everyone

[Blob09]

But I'm on Mac

[bubba07]

All you have to do is clear your history of the site/spotify everytime this or these errors pop up. Don't forget to save your username and password somewhere so you can enter the site/spotify again.

[Blob09]

Details: cache-bur-kbur8200152-BUR

this is mine

[the_drizzle]

Yeah, I just found https://downdetector.com/status/spotify/ and it looks like it started around 4:30 Pacific Time - not just ChromeOS/Linux, but wasn't sure how to navigate this site 😛

[sliferr]

i genuinely think everyone is having this issue rn