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Issue with storage option switching from SD Card to internal

Plan

Premium

Country

US 

Device

Moto X4

Operating System

Android Pie

 

My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We are currently trying to resolve the issue. We don't have a timeframe for a fix, but we're really glad you let us know about this. If you have any other questions, just let us know!

 

Keep your app up-to-date and have a nice day 🙂

Comments
Happyaudio77

Luckily haven't had this problem until the app logged me out anf can't log back in offline. I fixed the log in problem but lost all my downloaded songs.

 

https://community.spotify.com/t5/Android/Can-t-log-in-Offline/m-p/4672729#M145813

 

emeba

I just tried this and it didn't work for me. Anybody else find a solution?

jokee

My father has same problem on Samsugn Galaxy S9+ 😞

kupkrazy

Plan

Premium

Country

 USA

Device

Note 9

Operating System

Android Pie

 

My Question or Issue

My default storage location always resets to internal from SD card after every reboot. I can switch it back to SD card but it'll just change back to internal after I reboot my phone. It's gotten to the point that I don't want to download my playlists anymore because a reboot of my phone will move the default back to internal and then I have to select SD card to transfer everything over again.  I've tried uninstalling the app and then deleting the offline devices in my profile but this still persists. Not sure what has happened recently that has caused this and its very disappointing. The ongoing  notification issue was recently fixed and then another issue takes its place for me. This only happens with Spotify. I also have Apple Music and Google Play Music and they both retain the SD storage selection after reboot. It seems like others are having this issue too but no response to this from Spotify yet? 

dgs2-q_s9hk3h
I had same issue logged off in offline mode so I couldn't access the online
account. But later after I deleted and reinstalled I found that there was a
spotify widget to toggle offline mode from the desktop lol
jokee

next update ant nothing repaired! wth?!

dgs2-q_s9hk3h
Try this

1. Delete cache and all data in the app on your phone.
2. Uninstall the app.

3. Use a pc and login to manage your account via browser
4. Navigate to your 'offline devices' and delete all listed devices from
the list.

5. Install the app on your phone and log in.

Ever since Spotify uses my SD card properly.

Good luck, fellows


brandonchong19

Plan

Premium

Country

Hong Kong  

Device

Samsung Galaxy S9+

Operating System

Android Pie (One UI)

 

I can also relate to this problem as this has been happening for far too long.  Clearing the cache, uninstalling the application, deleting all offline devices, and reinstalling the app doesn't solve the problem.  Reformatting the SD card doesn't rectify the issue either.  Restarting the phone changes the storage type back to internal storage, and Spotify will download new songs into the phone.  I consider this problem to be unacceptable as it is very time consuming and annoying knowing that the problem will happen again.   I'm honestly sick and tired of the lack of support for Android phones when saving songs into the SD card.  I hope this issue can be addressed, but I doubt it.

Every time I reboot my storage changes from SD card to internal storage  I've already reinstalled, formatted my SD card and spent way  too much time on this  Please fix this asap.

Plan

Premium

Country

 Us

Device

Galaxy 9+

Operating System

Android pie

 

Max_Murray

I have had the same problem on my s8 which I just updated to android 9.0 (pie). Hopfully this big is fixed in the next update for spotify.