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Issue with storage option switching from SD Card to internal

Plan

Premium

Country

US 

Device

Moto X4

Operating System

Android Pie

 

My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We are currently trying to resolve the issue. We don't have a timeframe for a fix, but we're really glad you let us know about this. If you have any other questions, just let us know!

 

Keep your app up-to-date and have a nice day 🙂

Comments
brntwns

i have run into this issue about a year ago and the resolution was logging out of all devices. the issue has returned im running a galaxy s9+. i uninstalled spotify on all devices except my phone and have even done a reinstall on the phone. i used the chat to troubleshoot and they told me the sd card was the problem and my response was its not because every other app and my phone(i use it for camera storage) can see it and use it just fine. spotify is the only app that switches back and forth. one day it will be there and i can use it the next day its gone and i instantly run out of on device storage because it transferred my whole library.

Katerina

Hey there @gbrlblngr,

 

Thanks for sharing this here in the Community!

 

If the workaround didn't do the trick, rest assured that our team teams are aware and looking into it.

 

For more details on this, we'd recommend taking a look at the Ongoing Issue thread here

 

Hope this info is useful but let us know if there's anything else we can help with!

 

Have a lovely day 🙂

felski

Holy **bleep**,  we miss this issue's birthday!!!

 

One year and no solution. Spotify Team do something!

riwo

Why is this problem marked as solved when it is not solved at all?

This problem is annoying level extreme.

Writing that someone in some team is working on that doesn't calm me down.

When this will be fixed? 

Why you can't you make app to start with a 30 seconds delay after the phone is rebooted and sd card mounted? 

Jmf92

yup still an issue... was forced to update my phone, had over 3k songs wiped and storage set back to internal and all permissions were denied out of nowhere.

 

why is there no solution for this.... come on this is ridiculous.

dgs2-q_s9hk3h
It was solved for any phone that came pre installed with 9....m
basurgeno

That's happening to me too. I own a Galaxy s8, and i'm thinking of unsubscribing Spotify.

Fishnfool816

It's been 20 months. Is there a solution to this?

pcoppens
Dear,
I recently bought a new iMac with Catalina on it. I have been using Spotify for years and the offline storage location was directed to one of my NAS drives that is connected over Ethernet. However since I have the new iMac and whenever I change the location pointing at that drive, next time I switch on my computer it is back to the standard location. What can I do to avoid this?
Thanks,
Paul
PerryWerneck

More than one year and this annoying bug is still here.