Issue with the Web Player skipping tracks on multiple devices

[Yordan]

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

[Yordan]

IT's Finally FIXED - and can resume enjoying the music again !!! 🙂
Woah - waited a while in case the faults scame back but web player Spotify has been playing perfectly all afternoon.

Seems Spotify did some code changes the Mozilla Firefox Browser (and other browsers as well by sounds of it), didn't like very much.

Step 1 - Upgraded Mozilla Firefox 32 bit version from an earlier version up to version 115.0.3esr.

'esr' stands for - Extended Support Release'.
These ESR Mozilla releases are to keep the Firefox browser running on the ancient Windows 7 platform.

Version (115.0.3esr) was released (15-Jan-2024)
This made no change !!
Spotify Web Version was still not working.

Then upgraded again from (115.0.3esr) up to (115.17.0esr)
Version (115.17.0esr) was released (28-Oct-2024)
This is browser version is 9 months newer, and less than  3 weeks old as of 2024 11 15 (when this fix was posted).

So possibly (and hopefully) your issue will also be fixed by upgrading your browser to the very latest version 🙂
No idea what got broken, but the plan to Stubbornly Stay With Windows7 (along with the growing millions of other users), should definately be noted by Spotify please?

If the choice comes between W7 and Spotify, huge numbers of users (me included), will be hunting for another music streaming platform.

🙂 Thanks 🙂

[yukee69]

i have the same problem, help pls

Anyway, I have 7 vinda and just recently started having problems with your web version, I open the web version and scrolls through 5-8 tracks and then plays a track, 10 seconds passed and all, everything stops. When I skip a track, it plays only the first 10 seconds.

[randlan]

Premium

Canada

Windows 10

Web Player

Songs play for ~9 seconds, then stop. Skipping to the next song does the same thing. Logging out and back in does not resolve. Problem has persisted for three days now.

[Solomiya]

I have the same problem, but only when I'm trying to access Spotify in browser from my Mac.

[aka44]

Hello 

I have the same issu, One windows Chrome and Edge, 5 first songs are skipped and then only ~10 sec playing of the sixth

Since two days !!!

[Nan9]

Windows 8.1.

2 ноября начались проблемы в веб-версии.
Пролистывает 5-6 треков, останавливается на случайном, проигрывает 10 секунд и звук пропадает.

Проблема у вас на сайте, а не в приложении. Если судить по жалобам последних дней, проблема одновременно у многих. 

Ваши советы из статей не помогают.

[robbieo39shea]

I have the same problem. It only plays 10 seconds on desktop but works fine on phone

[cazzkl]

Plan
Premium

Country

Vietnam

Device

laptop Dell

Operating System

Windows 7

My Question or Issue

my spotify skips songs on its own or go silent at the 10th second of the song (I'm using web player, I tried clearing all caches n cookies but it didn't work)

[van_mar]

Same problem here.

This has been happening for 3 days: Spotify Web can't play tracks. It skips about 4 or 5 tracks with the error message "Spotify can't play this right now". When it settles on a track, it plays for a few seconds and stops. It's not the app, it's the Web Player. I tried everything.

[The_Metal_Mom]

Same here! It's been happening for 2 days to me!

[The_Metal_Mom]

Same here on Edge! 2 days now for me! I hope they pick these issues up and do something about it!