Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

Hey folks, 


Since this Ongoing issue is a bit different it requires a bit of testing on your side. We have a couple of steps that we need you to try and send us the results, so we can forward the information to our Developers team. 

Please make sure you follow the steps accordingly. 

  1. Download the profile linked here
    If necessary, email the profile or use AirDrop to transfer the profile to the iOS device. If you can’t download the file in Chrome, please try with Safari instead.
  2. After downloading the profile to your iPhone, you’ll need to review and install it in Settings > Profile Downloaded > Install (here are the steps on Apple’s support site)
  3. Restart the device if prompted
  4. Make sure the Spotify app is not running:
    • If your iPhone has a home button: double tap on home button and swipe up on the Spotify app.
    • If your iPhone doesn’t have a home button: Swipe up, find the Spotify app and swipe up.
  5. Go to Settings > Control Center
  6. Enable the “Performance Trace” control in Control Center by tapping the green plus  next to Performance Trace.
  7. Open Control Center and tap on the Performance Trace icon to begin tracing, and open Spotify immediately after. Make sure you’re experiencing the issue where the app fails to launch! If you get lucky and it launches correctly, stop the tracing, close Spotify, and try again.
  8. Stay with Spotify opened for at least 30 seconds. The tracing will automatically stop after that.
  9. Wait a while for your phone to process the trace. You will receive a notification when this is done containing the name of the generated file, which will probably be “trace_something_something.ktrace.tgz”
  10. Go to: Settings > Privacy > Analytics & Improvements > Analytics Data
  11. Locate the file matching the name you saw in the notification and send it to us (see steps on how to send this to us)

Sending the file to Spotify:

  1. Use a service like Google Drive or anything similar that can host the file for you and upload the file there. Please make sure we have permissions to access the link/file you provide us
  2. Send a PM to @Lyubka (you can open the profile and click on Message) on the Community
  3. In the message, please provide us with the following information:
    • Username:
    • Spotify app version: (please be precise as this is needed for our engineers)
    • Your Timezone
    • A link to the Video

Please do not share the link to your file on publicly anywhere in the Community or any forum. If you have issues sending it to us, please reach out to our support team instead.


Can’t open the App on my IPhone 14 pro after the software update 16.3





The Netherlands 


(iPhone 14 pro 

Operating System

(iOS 16.3


My Question or Issue

Hi, since the iOS update my app won’t open it stays on the opening screen with the Spotify logo. Could you please check this out?


I upgraded to Spotify 8.8.6 and it still doesn’t work on my iPhone 14 Max; iOS 16.3


There is a solution! You have to delete the app, then reset your iPhone and then download the Spotify app again. In that order it will work again! 


Had to delete the app, power down phone, restart phone and then reinstall app and this seems to have fixed 


Hi @RayshaS, thanks for writing.


Since you aren't able to open the app, I suggest that you proceed the reinstallation to see if it works.


Let me know how it goes!


Thanks, deleting, restarting, and then reinstalling worked!

From yesterday, I cannot longer use my Spotify app at my iPhone 14.
When I click the app, it only get stuck in the very first view of the Spotify logotype but doesn’t continue to the actual app. I’ve deleted the cache memory, I’ve deleted the whole app several times and downloaded it again, but it doesn’t help. The only thing I see is the Spotify logo and nothing more.
Please help!
My Spotify won’t officially load after re downloading the app. It just freezes and it’s been like this for a few days.


Does this happen on multiple networks? Are you running a VPN or antivirus software that may be blocking Spotify on your device?