We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
Hey folks,
Since this Ongoing issue is a bit different it requires a bit of testing on your side. We have a couple of steps that we need you to try and send us the results, so we can forward the information to our Developers team.
Please make sure you follow the steps accordingly.
Download the profile linked here. If necessary, email the profile or use AirDrop to transfer the profile to the iOS device. If you can’t download the file in Chrome, please try with Safari instead.
After downloading the profile to your iPhone, you’ll need to review and install it in Settings > Profile Downloaded > Install (here are the steps on Apple’s support site)
Restart the device if prompted
Make sure the Spotify app is not running:
If your iPhone has a home button: double tap on home button and swipe up on the Spotify app.
If your iPhone doesn’t have a home button: Swipe up, find the Spotify app and swipe up.
Go to Settings > Control Center
Enable the “Performance Trace” control in Control Center by tapping the green plus next to Performance Trace.
Open Control Center and tap on the Performance Trace icon to begin tracing, and open Spotify immediately after. Make sure you’re experiencing the issue where the app fails to launch! If you get lucky and it launches correctly, stop the tracing, close Spotify, and try again.
Stay with Spotify opened for at least 30 seconds. The tracing will automatically stop after that.
Wait a while for your phone to process the trace. You will receive a notification when this is done containing the name of the generated file, which will probably be “trace_something_something.ktrace.tgz”
Go to: Settings > Privacy > Analytics & Improvements > Analytics Data
Locate the file matching the name you saw in the notification and send it to us (see steps on how to send this to us)
Sending the file to Spotify:
Use a service like Google Drive or anything similar that can host the file for you and upload the file there. Please make sure we have permissions to access the link/file you provide us
Send a PM to @Lyubka (you can open the profile and click on Message) on the Community
In the message, please provide us with the following information:
Username:
Spotify app version: (please be precise as this is needed for our engineers)
Your Timezone:
A link to the Video
Please do not share the link to your file on publicly anywhere in the Community or any forum. If you have issues sending it to us, please reach out to our support team instead.
From yesterday, I cannot longer use my Spotify app at my iPhone 14. When I click the app, it only get stuck in the very first view of the Spotify logotype but doesn’t continue to the actual app. I’ve deleted the cache memory, I’ve deleted the whole app several times and downloaded it again, but it doesn’t help. The only thing I see is the Spotify logo and nothing more. Please help!
Hey folks,
Since this Ongoing issue is a bit different it requires a bit of testing on your side. We have a couple of steps that we need you to try and send us the results, so we can forward the information to our Developers team.
Please make sure you follow the steps accordingly.
If necessary, email the profile or use AirDrop to transfer the profile to the iOS device. If you can’t download the file in Chrome, please try with Safari instead.
Sending the file to Spotify:
Please do not share the link to your file on publicly anywhere in the Community or any forum. If you have issues sending it to us, please reach out to our support team instead.