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Ongoing Issues

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Forum Posts

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

  • Moderator
  • Moderator
  • We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...
  • Dchazz
  • Newbie
  • 11599 Views
  • 115 comments
  • 213 likes
  • Android
  • Under investigation
  • 11599 Views
  • 115 comments
  • 213 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

  • Moderator
  • Moderator
  • We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...
  • iRobby054
  • Newbie
  • 239761 Views
  • 232 comments
  • 1046 likes
  • Other
  • Fixed
  • 239761 Views
  • 232 comments
  • 1046 votes

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Novy
  • Moderator
  • 126202 Views
  • 931 comments
  • 1850 likes
  • Premium
  • Fixed
  • 126202 Views
  • 931 comments
  • 1850 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

  • Moderator
  • Moderator
  • Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
  • AllisonTennant
  • Newbie
  • 33283 Views
  • 141 comments
  • 640 likes
  • Other
  • Fixed
  • 33283 Views
  • 141 comments
  • 640 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.
  • arjavmehta
  • Newbie
  • 8609 Views
  • 105 comments
  • 120 likes
  • iOS
  • Under investigation
  • 8609 Views
  • 105 comments
  • 120 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

  • Moderator
  • Moderator
  • We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
  • Yordan
  • Moderator
  • 733 Views
  • 35 comments
  • 5 likes
  • Desktop
  • Under investigation
  • 733 Views
  • 35 comments
  • 5 votes

Downtime May 16: Android apps crashing

Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this thread

  • Moderator
  • Moderator
  • Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this threa...
  • Khawkins
  • Newbie
  • 6519 Views
  • 170 comments
  • 54 likes
  • Android
  • Fixed
  • 6519 Views
  • 170 comments
  • 54 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 202885 Views
  • 451 comments
  • 1180 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 202885 Views
  • 451 comments
  • 1180 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • Juscoh
  • Newbie
  • 7631 Views
  • 35 comments
  • 95 likes
  • iOS
  • Under investigation
  • 7631 Views
  • 35 comments
  • 95 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

  • Moderator
  • Moderator
  • We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...
  • kaworu_bloodpaw
  • Roadie
  • 3184 Views
  • 39 comments
  • 28 likes
  • Desktop
    Other
  • Fixed
  • 3184 Views
  • 39 comments
  • 28 votes

[Sonos] Spotify randomly starts playing another song

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...

  • Moderator
  • Moderator
  • We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices.   This can usually be observed a...
  • Yordan
  • Moderator
  • 840 Views
  • 1 comments
  • 9 likes
  • Other
  • Under investigation
  • 840 Views
  • 1 comments
  • 9 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

  • Moderator
  • Moderator
  • Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.
  • Vasil
  • Moderator
  • 11838 Views
  • 83 comments
  • 92 likes
  • Other
  • Fixed
  • 11838 Views
  • 83 comments
  • 92 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 65479 Views
  • 193 comments
  • 681 likes
  • iOS
  • Fixed
  • 65479 Views
  • 193 comments
  • 681 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

  • Moderator
  • Moderator
  • We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
  • Steph60310
  • Newbie
  • 5951 Views
  • 29 comments
  • 23 likes
  • Other
    Your Library
  • Fixed
  • 5951 Views
  • 29 comments
  • 23 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

  • Moderator
  • Moderator
  • Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
  • mrn4d_od-j9kp
  • Newbie
  • 5108 Views
  • 130 comments
  • 10 likes
  • Other
  • Fixed
  • 5108 Views
  • 130 comments
  • 10 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • Vasil
  • Moderator
  • 41101 Views
  • 213 comments
  • 342 likes
  • Desktop
  • Case Closed
  • 41101 Views
  • 213 comments
  • 342 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • nation
  • Newbie
  • 127654 Views
  • 137 comments
  • 832 likes
  • Other
  • Fixed
  • 127654 Views
  • 137 comments
  • 832 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 104007 Views
  • 683 comments
  • 1102 likes
  • Android
  • Fixed
  • 104007 Views
  • 683 comments
  • 1102 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 28585 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 28585 Views
  • 82 comments
  • 282 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • BuggChaoz
  • Newbie
  • 49875 Views
  • 38 comments
  • 81 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 49875 Views
  • 38 comments
  • 81 votes