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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Student Verification Link not Working

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "Something went wrong. Try reloading the page":

Moderator

Moderator

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "So...

violetblue

Newbie

6579 Views

32 comments

162 likes

Premium Student
Fixed
  • 6579 Views
  • 32 comments
  • 162 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

Moderator

Moderator

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...

iRobby054

Newbie

258112 Views

232 comments

1046 likes

Other
Fixed
  • 258112 Views
  • 232 comments
  • 1046 votes

Premium users hearing ads in music

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

Moderator

Moderator

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

Novy

Moderator

151517 Views

931 comments

1850 likes

Premium
Fixed
  • 151517 Views
  • 931 comments
  • 1850 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

Andreachi1523

Newbie

11426 Views

122 comments

141 likes

Other
Fixed
  • 11426 Views
  • 122 comments
  • 141 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

ios_not_logging_in

Newbie

8523 Views

24 comments

86 likes

Accounts
iOS
Fixed
  • 8523 Views
  • 24 comments
  • 86 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

tsanders00138

Newbie

38525 Views

144 comments

640 likes

Other
Fixed
  • 38525 Views
  • 144 comments
  • 640 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

Moderator

Moderator

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...

burdallomusic

Regular

222493 Views

451 comments

1180 likes

Android
Desktop
iOS
Fixed
  • 222493 Views
  • 451 comments
  • 1180 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

Moderator

Moderator

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.

Maria

Moderator

33307 Views

154 comments

304 likes

iOS
Fixed
  • 33307 Views
  • 154 comments
  • 304 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

AngeDEnfer

Newbie

24756 Views

120 comments

216 likes

Android
Fixed
  • 24756 Views
  • 120 comments
  • 216 votes

Issues redeeming gift cards!

Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!

Moderator

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:     This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...

tonnylee

Regular

1473 Views

5 comments

5 likes

Other
Subscriptions
Under investigation
  • 1473 Views
  • 5 comments
  • 5 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

mrkool44

Casual Listener

6243 Views

23 comments

57 likes

iOS
Fixed
  • 6243 Views
  • 23 comments
  • 57 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

kmack39

Visitor

8903 Views

50 comments

97 likes

Android
Under investigation
  • 8903 Views
  • 50 comments
  • 97 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

Moderator

Moderator

Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 

MihailY

Moderator

72802 Views

190 comments

681 likes

iOS
Fixed
  • 72802 Views
  • 190 comments
  • 681 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

PachiiSan

Newbie

11235 Views

85 comments

56 likes

Desktop
Under investigation
  • 11235 Views
  • 85 comments
  • 56 votes

Downtime 14th Aug: Creators unable to log in on the web

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/. Some might experience troubles with the login button and notice they're being looped back to the same page.

Moderator

Moderator

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/.   Some might experience troubles with the login button and notice they're being looped ...

MihailY

Moderator

1862 Views

2 comments

7 likes

Other
Fixed
  • 1862 Views
  • 2 comments
  • 7 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

Moderator

Moderator

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

D3M0NCH1P

Visitor

17688 Views

49 comments

55 likes

Other
Fixed
  • 17688 Views
  • 49 comments
  • 55 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

nation

Newbie

133602 Views

137 comments

832 likes

Other
Fixed
  • 133602 Views
  • 137 comments
  • 832 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Yordan

Moderator

13106 Views

37 comments

97 likes

iOS
Fixed
  • 13106 Views
  • 37 comments
  • 97 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

Moderator

Moderator

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...

Rapalt

Visitor

49563 Views

214 comments

342 likes

Desktop
Case Closed
  • 49563 Views
  • 214 comments
  • 342 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

Moderator

Moderator

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.

Karnaplosky

Casual Listener

10344 Views

57 comments

48 likes

Your Library
Fixed
  • 10344 Views
  • 57 comments
  • 48 votes