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Ongoing Issues

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Forum Posts

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Saucetester
  • Newbie
  • 1626 Views
  • 41 comments
  • 28 likes
  • Android
  • Under investigation
  • 1626 Views
  • 41 comments
  • 28 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 71526 Views
  • 682 comments
  • 1078 likes
  • Android
  • Fixed
  • 71526 Views
  • 682 comments
  • 1078 votes

Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent.

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • msancos
  • Newbie
  • 5688 Views
  • 113 comments
  • 113 likes
  • Android
  • Under investigation
  • 5688 Views
  • 113 comments
  • 113 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &n...
  • omaha353
  • Regular
  • 194494 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 194494 Views
  • 849 comments
  • 2300 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • relm-zq_8vj3
  • Newbie
  • 2954 Views
  • 81 comments
  • 38 likes
  • Android
  • Under investigation
  • 2954 Views
  • 81 comments
  • 38 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 9227 Views
  • 128 comments
  • 149 likes
  • Android
  • Fixed
  • 9227 Views
  • 128 comments
  • 149 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Yordan
  • Moderator
  • 3791 Views
  • 25 comments
  • 56 likes
  • Android
  • Fixed
  • 3791 Views
  • 25 comments
  • 56 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 67893 Views
  • 407 comments
  • 657 likes
  • Android
  • Fixed
  • 67893 Views
  • 407 comments
  • 657 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • CoffeeAddict
  • Newbie
  • 90608 Views
  • 457 comments
  • 713 likes
  • Android
  • Not Right Now
  • 90608 Views
  • 457 comments
  • 713 votes

Spotify app crashing on Android

We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher. This is being investigated.

  • Moderator
  • Moderator
  • We're getting reports about Spotify app crashing. Most users affected are using the Beta version 8.8.60.522 or higher.   This is being investigated.
  • Yordan
  • Moderator
  • 13580 Views
  • 123 comments
  • 111 likes
  • Android
  • Fixed
  • 13580 Views
  • 123 comments
  • 111 votes

Google Alarm Clock app stopped working with Spotify

Hey there folks, We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You are not logged into Spotify". This is now being investigated.

  • Moderator
  • Moderator
  • Hey there folks,    We've received multiple reports of the Google Alarm Clock not working with Spotify after the latest update. The default alarm plays instead - with the message "You a...
  • Eni
  • Moderator
  • 26337 Views
  • 169 comments
  • 247 likes
  • Android
  • Fixed
  • 26337 Views
  • 169 comments
  • 247 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &n...
  • 6in6erMinion
  • Newbie
  • 27178 Views
  • 141 comments
  • 415 likes
  • Android
  • Not Right Now
  • 27178 Views
  • 141 comments
  • 415 votes

[Android] "Spotify is trying to play" notification

Plan Premium CountryUSA Device Moto Z3 Play Operating System Android 9 My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with inf...

  • Casual Listener
  • Plan Premium Country USA Device Moto Z3 Play Operating System Android 9   My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played s...
  • Iw00d
  • Newbie
  • 64608 Views
  • 76 comments
  • 1341 likes
  • Android
  • Fixed
  • 64608 Views
  • 76 comments
  • 1341 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Spotify Legend
  • 112301 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Case Closed
  • 112301 Views
  • 585 comments
  • 1471 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking int...
  • isam14
  • Newbie
  • 35782 Views
  • 226 comments
  • 632 likes
  • Android
    Mobile
  • Fixed
  • 35782 Views
  • 226 comments
  • 632 votes

[Android] Sharing to Instagram Stories doesn't work

Plan Premium Country Singapore Device Samsung Note 10+ Operating System Android 9, One UI 1.5 My Question or Issue I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens ...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Note 10+ Operating System Android 9, One UI 1.5   My Question or Issue I didn't have any issues with sharing songs to I...
  • Xenia
  • Moderator
  • 60882 Views
  • 151 comments
  • 1000 likes
  • Android
  • Fixed
  • 60882 Views
  • 151 comments
  • 1000 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 14255 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 14255 Views
  • 127 comments
  • 114 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being i...
  • mariahslim
  • Newbie
  • 22005 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 22005 Views
  • 181 comments
  • 174 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...
  • apollo79
  • Newbie
  • 104832 Views
  • 193 comments
  • 455 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 104832 Views
  • 193 comments
  • 455 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • ...s over. This is happening on both iOS and Android devices.
  • AlejaR
  • Moderator
  • 691 Views
  • 27 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 691 Views
  • 27 comments
  • 1 votes