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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

  • Moderator
  • Moderator
  • We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
  • Joan
  • Moderator
  • 433 Views
  • 22 comments
  • 6 likes
  • Android
    Desktop
    iOS
    Mobile
    Your Library
  • Under investigation
  • 433 Views
  • 22 comments
  • 6 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 195523 Views
  • 451 comments
  • 1176 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 195523 Views
  • 451 comments
  • 1176 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 100378 Views
  • 683 comments
  • 1101 likes
  • Android
  • Fixed
  • 100378 Views
  • 683 comments
  • 1101 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

  • Moderator
  • Moderator
  • Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include l...
  • Anime_KittyX3
  • Newbie
  • 24836 Views
  • 40 comments
  • 56 likes
  • Android
  • Fixed
  • 24836 Views
  • 40 comments
  • 56 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Pauvre
  • Newbie
  • 81538 Views
  • 377 comments
  • 724 likes
  • Android
  • Under investigation
  • 81538 Views
  • 377 comments
  • 724 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &n...
  • Elena
  • Moderator
  • 230602 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 230602 Views
  • 850 comments
  • 2300 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • XLS1
  • Newbie
  • 5738 Views
  • 19 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 5738 Views
  • 19 comments
  • 77 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   W...
  • vaajy
  • Roadie
  • 12488 Views
  • 51 comments
  • 124 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 12488 Views
  • 51 comments
  • 124 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Spotify Legend
  • 128062 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Case Closed
  • 128062 Views
  • 585 comments
  • 1471 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &n...
  • Mesikazej
  • Newbie
  • 36761 Views
  • 148 comments
  • 464 likes
  • Android
  • Not Right Now
  • 36761 Views
  • 148 comments
  • 464 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • Yordan
  • Moderator
  • 23324 Views
  • 63 comments
  • 64 likes
  • Android
  • Fixed
  • 23324 Views
  • 63 comments
  • 64 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

  • Moderator
  • Moderator
  • We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
  • thewanderingbaxter
  • Newbie
  • 9901 Views
  • 39 comments
  • 51 likes
  • Android
  • Fixed
  • 9901 Views
  • 39 comments
  • 51 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...
  • user-removed
  • Not applicable
  • 121596 Views
  • 193 comments
  • 477 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 121596 Views
  • 193 comments
  • 477 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 24227 Views
  • 125 comments
  • 219 likes
  • Android
    Mobile
  • Not Right Now
  • 24227 Views
  • 125 comments
  • 219 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 47088 Views
  • 100 comments
  • 212 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Case Closed
  • 47088 Views
  • 100 comments
  • 212 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

  • Moderator
  • Moderator
  • Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
  • Maria
  • Moderator
  • 6238 Views
  • 35 comments
  • 24 likes
  • Android
  • Fixed
  • 6238 Views
  • 35 comments
  • 24 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Alexxa1
  • Visitor
  • 8016 Views
  • 51 comments
  • 36 likes
  • Android
  • Fixed
  • 8016 Views
  • 51 comments
  • 36 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • csokischili
  • Newbie
  • 3223 Views
  • 23 comments
  • 16 likes
  • Android
  • Not Right Now
  • 3223 Views
  • 23 comments
  • 16 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • Yordan
  • Moderator
  • 7215 Views
  • 82 comments
  • 38 likes
  • Android
  • Fixed
  • 7215 Views
  • 82 comments
  • 38 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or w...
  • Kazukini
  • Newbie
  • 72462 Views
  • 475 comments
  • 378 likes
  • Android
  • Not Right Now
  • 72462 Views
  • 475 comments
  • 378 votes