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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

  • Moderator
  • Moderator
  • We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...
  • ghostofamerica
  • Newbie
  • 233391 Views
  • 231 comments
  • 1032 likes
  • Other
  • Fixed
  • 233391 Views
  • 231 comments
  • 1032 votes

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Novy
  • Moderator
  • 117268 Views
  • 931 comments
  • 1850 likes
  • Premium
  • Fixed
  • 117268 Views
  • 931 comments
  • 1850 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

  • Moderator
  • Moderator
  • Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
  • Binks100
  • Newbie
  • 30949 Views
  • 139 comments
  • 636 likes
  • Other
  • Fixed
  • 30949 Views
  • 139 comments
  • 636 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

  • Moderator
  • Moderator
  • We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
  • Steph60310
  • Newbie
  • 2612 Views
  • 29 comments
  • 21 likes
  • Other
    Your Library
  • Fixed
  • 2612 Views
  • 29 comments
  • 21 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 196383 Views
  • 451 comments
  • 1176 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 196383 Views
  • 451 comments
  • 1176 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

  • Moderator
  • Moderator
  • Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.
  • Hockwyi
  • Visitor
  • 8667 Views
  • 79 comments
  • 90 likes
  • Other
  • Fixed
  • 8667 Views
  • 79 comments
  • 90 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 63814 Views
  • 193 comments
  • 680 likes
  • iOS
  • Fixed
  • 63814 Views
  • 193 comments
  • 680 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • BuggChaoz
  • Newbie
  • 48009 Views
  • 38 comments
  • 81 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 48009 Views
  • 38 comments
  • 81 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • Not applicable
  • 36048 Views
  • 202 comments
  • 335 likes
  • Desktop
  • Fixed
  • 36048 Views
  • 202 comments
  • 335 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 27580 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 27580 Views
  • 82 comments
  • 282 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • GT-W-16-4-200
  • Newbie
  • 125914 Views
  • 136 comments
  • 832 likes
  • Other
  • Fixed
  • 125914 Views
  • 136 comments
  • 832 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • 6q6pthnesobjr22rfz7s
  • Newbie
  • 100804 Views
  • 683 comments
  • 1102 likes
  • Android
  • Fixed
  • 100804 Views
  • 683 comments
  • 1102 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

  • Moderator
  • Moderator
  • Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...
  • Anime_KittyX3
  • Newbie
  • 25025 Views
  • 40 comments
  • 56 likes
  • Android
  • Fixed
  • 25025 Views
  • 40 comments
  • 56 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

  • Moderator
  • Moderator
  • We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...
  • mblackhurst
  • Casual Listener
  • 16904 Views
  • 56 comments
  • 56 likes
  • Other
  • Fixed
  • 16904 Views
  • 56 comments
  • 56 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • AlejaR
  • Moderator
  • 54977 Views
  • 385 comments
  • 261 likes
  • Accounts
    Other
  • Fixed
  • 54977 Views
  • 385 comments
  • 261 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

  • Moderator
  • Moderator
  • We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 
  • emimeni
  • Music Fan
  • 11323 Views
  • 39 comments
  • 50 likes
  • Your Library
  • Fixed
  • 11323 Views
  • 39 comments
  • 50 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • matiasd
  • Casual Listener
  • 60526 Views
  • 361 comments
  • 461 likes
  • Other
  • Fixed
  • 60526 Views
  • 361 comments
  • 461 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Joan
  • Moderator
  • 15373 Views
  • 247 comments
  • 47 likes
  • iOS
  • Fixed
  • 15373 Views
  • 247 comments
  • 47 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 231114 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 231114 Views
  • 850 comments
  • 2300 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

MihailY_0-1734094137555.png
  • Moderator
  • Moderator
  • We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     
  • beckymuk
  • Newbie
  • 15507 Views
  • 79 comments
  • 109 likes
  • Desktop
  • Fixed
  • 15507 Views
  • 79 comments
  • 109 votes