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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Autoplay/ Radio not working properly

Hey folks! You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from.Generated radio playlists may also get affected. This is being looked into.

Moderator

Moderator

Hey folks!   You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from. Generated radio playlists may also ...

brom44

Visitor

1427 Views

17 comments

24 likes

Your Library
Fixed
  • 1427 Views
  • 17 comments
  • 24 votes

Downtime May 12th, 2026: Some services are down

Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

Moderator

Moderator

Hey everyone!   We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated.   Cheers.

VALUBLUE

Newbie

89670 Views

43 comments

297 likes

Other
Fixed
  • 89670 Views
  • 43 comments
  • 297 votes

Saved tracks not showing up on DJ platforms

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

Moderator

Moderator

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

MihailY

Moderator

20894 Views

81 comments

82 likes

Other
Fixed
  • 20894 Views
  • 81 comments
  • 82 votes

Tracks skipping on desktop

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound. This seems to only affect the desktop app.

Moderator

Moderator

We've received reports from some users that there's stuttering and playback issues on desktop. Music plays for 8-9 seconds, and then the track skips with no sound.   This seems to only affec...

Maria

Moderator

56282 Views

171 comments

427 likes

Desktop
Fixed
  • 56282 Views
  • 171 comments
  • 427 votes

Unable to Join Family Plan

Hey folks! Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

piroxicam

Regular

8994 Views

29 comments

76 likes

Accounts
Premium family
Fixed
  • 8994 Views
  • 29 comments
  • 76 votes

Downtime [Feb 14th 2026]: Android users getting an error when accessing playlists

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

Moderator

Moderator

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

MihailY

Moderator

45941 Views

129 comments

547 likes

Your Library
Fixed
  • 45941 Views
  • 129 comments
  • 547 votes

Basic plans Users are getting ads

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

Moderator

Moderator

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're curr...

musichem

Newbie

45955 Views

235 comments

202 likes

Accounts
Fixed
  • 45955 Views
  • 235 comments
  • 202 votes

Liked songs appear empty across devices

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fewer tracks than expected.

Moderator

Moderator

We’re receiving reports from users unable to access their Liked Songs. The playlist either appears empty or is missing entirely from Your Library across devices. In some cases, users report seeing fe...

MihailY

Moderator

21374 Views

50 comments

119 likes

Your Library
Fixed
  • 21374 Views
  • 50 comments
  • 119 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Yordan

Moderator

9945 Views

45 comments

45 likes

iOS
Fixed
  • 9945 Views
  • 45 comments
  • 45 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

rowvh

Newbie

26890 Views

57 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 26890 Views
  • 57 comments
  • 99 votes

Discover Weekly playlist is blank or missing entirely

We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error.

Moderator

Moderator

We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error. &n...

MihailY

Moderator

6307 Views

11 comments

22 likes

Desktop
Mobile
Your Library
Fixed
  • 6307 Views
  • 11 comments
  • 22 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

desthepez94

Newbie

52267 Views

146 comments

640 likes

Other
Fixed
  • 52267 Views
  • 146 comments
  • 640 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Olas4

Newbie

13467 Views

53 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 13467 Views
  • 53 comments
  • 64 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

Moderator

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be pre...

Joan

Moderator

15694 Views

100 comments

195 likes

Android
Mobile
Fixed
  • 15694 Views
  • 100 comments
  • 195 votes

Issues with using "Search" - keyboard does not appear automatically

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Moderator

Moderator

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Sulmaz

Regular

15925 Views

80 comments

81 likes

Android
Fixed
  • 15925 Views
  • 80 comments
  • 81 votes

iOS app crashing when opening Spotify-curated playlists

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

Moderator

Moderator

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

MihailY

Moderator

12584 Views

55 comments

86 likes

iOS
Fixed
  • 12584 Views
  • 55 comments
  • 86 votes

Next song starts approximately 30 seconds in after an ad break

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Moderator

Moderator

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Minek321

Regular

10067 Views

30 comments

36 likes

Desktop
Other
Fixed
  • 10067 Views
  • 30 comments
  • 36 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

Maria

Moderator

151635 Views

140 comments

832 likes

Other
Fixed
  • 151635 Views
  • 140 comments
  • 832 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

L0ckkkk

Newbie

12581 Views

43 comments

19 likes

Other
Fixed
  • 12581 Views
  • 43 comments
  • 19 votes

Student Verification Link not Working

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "Something went wrong. Try reloading the page":

Moderator

Moderator

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "So...

violetblue

Newbie

14413 Views

32 comments

162 likes

Premium Student
Fixed
  • 14413 Views
  • 32 comments
  • 162 votes