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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Vasil

Moderator

1642 Views

4 comments

14 likes

Other
Fixed
  • 1642 Views
  • 4 comments
  • 14 votes

Premium users hearing ads in music

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

Moderator

Moderator

We've received reports that active Premium users are hearing ads interrupting their music listening experience.

Novy

Moderator

155421 Views

931 comments

1850 likes

Premium
Fixed
  • 155421 Views
  • 931 comments
  • 1850 votes

Student Verification Link not Working

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "Something went wrong. Try reloading the page":

Moderator

Moderator

We've received some reports that the Student verification link is not working. Whenever users are trying to subscribe to Premium Student and open the verification page, they get the error message "So...

violetblue

Newbie

7443 Views

32 comments

162 likes

Premium Student
Fixed
  • 7443 Views
  • 32 comments
  • 162 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

Moderator

Moderator

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...

iRobby054

Newbie

259598 Views

232 comments

1046 likes

Other
Fixed
  • 259598 Views
  • 232 comments
  • 1046 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

drohanstar

Newbie

12415 Views

125 comments

140 likes

Other
Fixed
  • 12415 Views
  • 125 comments
  • 140 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

Moderator

Moderator

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...

burdallomusic

Regular

226974 Views

451 comments

1180 likes

Android
Desktop
iOS
Fixed
  • 226974 Views
  • 451 comments
  • 1180 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

tsanders00138

Newbie

39040 Views

144 comments

640 likes

Other
Fixed
  • 39040 Views
  • 144 comments
  • 640 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

ios_not_logging_in

Newbie

9814 Views

24 comments

86 likes

Accounts
iOS
Fixed
  • 9814 Views
  • 24 comments
  • 86 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

Moderator

Moderator

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.

Maria

Moderator

34045 Views

154 comments

304 likes

iOS
Fixed
  • 34045 Views
  • 154 comments
  • 304 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

AngeDEnfer

Newbie

25475 Views

120 comments

216 likes

Android
Fixed
  • 25475 Views
  • 120 comments
  • 216 votes

Sound Capsule not updating properly

Hey folks! You may have noticed that your Sound Capsules may not be updating properly! This is on our radar and it's being looked into

Moderator

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

Vasil

Moderator

692 Views

39 comments

2 likes

Other
Your Library
Fixed
  • 692 Views
  • 39 comments
  • 2 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

mrkool44

Casual Listener

6946 Views

23 comments

57 likes

iOS
Fixed
  • 6946 Views
  • 23 comments
  • 57 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

Moderator

Moderator

Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 

MihailY

Moderator

73269 Views

190 comments

681 likes

iOS
Fixed
  • 73269 Views
  • 190 comments
  • 681 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

nation

Newbie

134211 Views

137 comments

832 likes

Other
Fixed
  • 134211 Views
  • 137 comments
  • 832 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Yordan

Moderator

13325 Views

37 comments

97 likes

iOS
Fixed
  • 13325 Views
  • 37 comments
  • 97 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

Moderator

Moderator

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

D3M0NCH1P

Visitor

18523 Views

49 comments

55 likes

Other
Fixed
  • 18523 Views
  • 49 comments
  • 55 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

Vasil

Moderator

39738 Views

181 comments

502 likes

Other
Fixed
  • 39738 Views
  • 181 comments
  • 502 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

Moderator

Moderator

Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

OscarDC

Moderator

30819 Views

82 comments

282 likes

Other
Fixed
  • 30819 Views
  • 82 comments
  • 282 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

Moderator

Moderator

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.

Karnaplosky

Casual Listener

10950 Views

57 comments

48 likes

Your Library
Fixed
  • 10950 Views
  • 57 comments
  • 48 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

5kud

Newbie

9734 Views

29 comments

46 likes

Other
Fixed
  • 9734 Views
  • 29 comments
  • 46 votes