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Ongoing Issues

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Forum Posts

Multiple car infotainment systems not loading playlists

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Moderator

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Hcues1

Newbie

4683 Views

64 comments

50 likes

Other
Under investigation
  • 4683 Views
  • 64 comments
  • 50 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

bradleyclanton

Newbie

11028 Views

48 comments

34 likes

Android
Under investigation
  • 11028 Views
  • 48 comments
  • 34 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

pocket-trinkets

Visitor

1135 Views

25 comments

4 likes

Other
Under investigation
  • 1135 Views
  • 25 comments
  • 4 votes

Equalizer issues

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all. This seems to ...

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

jon110

Regular

7683 Views

34 comments

20 likes

Other
Under investigation
  • 7683 Views
  • 34 comments
  • 20 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

ionvet

Newbie

14424 Views

106 comments

37 likes

iOS
Under investigation
  • 14424 Views
  • 106 comments
  • 37 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

Dutch-Elvis

Music Fan

18800 Views

81 comments

156 likes

Android
Under investigation
  • 18800 Views
  • 81 comments
  • 156 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Sp0tifyDoesntWork

Newbie

6412 Views

22 comments

33 likes

Other
Under investigation
  • 6412 Views
  • 22 comments
  • 33 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

Jwesley0123

Casual Listener

23258 Views

95 comments

119 likes

Other
Under investigation
  • 23258 Views
  • 95 comments
  • 119 votes