Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

  • Moderator
  • Moderator
  • We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
  • Joan
  • Moderator
  • 370 Views
  • 22 comments
  • 5 likes
  • Android
    Desktop
    iOS
    Mobile
    Your Library
  • Under investigation
  • 370 Views
  • 22 comments
  • 5 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • PepeAyala
  • Visitor
  • 2298 Views
  • 16 comments
  • 42 likes
  • iOS
  • Under investigation
  • 2298 Views
  • 16 comments
  • 42 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • JAA1337
  • Newbie
  • 29086 Views
  • 154 comments
  • 437 likes
  • Other
  • Under investigation
  • 29086 Views
  • 154 comments
  • 437 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • eq4192
  • Newbie
  • 11270 Views
  • 71 comments
  • 96 likes
  • Other
  • Under investigation
  • 11270 Views
  • 71 comments
  • 96 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Pauvre
  • Newbie
  • 81511 Views
  • 377 comments
  • 724 likes
  • Android
  • Under investigation
  • 81511 Views
  • 377 comments
  • 724 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • silent-watcher
  • Newbie
  • 41138 Views
  • 197 comments
  • 347 likes
  • Your Library
  • Under investigation
  • 41138 Views
  • 197 comments
  • 347 votes