Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • aidanboyce
  • Newbie
  • 23043 Views
  • 80 comments
  • 277 likes
  • Other
  • Under investigation
  • 23043 Views
  • 80 comments
  • 277 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
  • Onewave
  • Roadie
  • 2440 Views
  • 64 comments
  • 23 likes
  • iOS
  • Under investigation
  • 2440 Views
  • 64 comments
  • 23 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • carl2130
  • Newbie
  • 13805 Views
  • 157 comments
  • 188 likes
  • Desktop
  • Under investigation
  • 13805 Views
  • 157 comments
  • 188 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • deftones22
  • Regular
  • 40369 Views
  • 380 comments
  • 235 likes
  • Accounts
    Other
  • Under investigation
  • 40369 Views
  • 380 comments
  • 235 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • Adam1313
  • Music Fan
  • 16645 Views
  • 121 comments
  • 311 likes
  • Other
  • Under investigation
  • 16645 Views
  • 121 comments
  • 311 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • 69u3xpig9v1823rxqw6o
  • Newbie
  • 58460 Views
  • 320 comments
  • 559 likes
  • Android
  • Under investigation
  • 58460 Views
  • 320 comments
  • 559 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • ns95
  • Newbie
  • 28026 Views
  • 95 comments
  • 211 likes
  • Other
  • Under investigation
  • 28026 Views
  • 95 comments
  • 211 votes