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Ongoing Issues

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Forum Posts

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

  • Moderator
  • Moderator
  • We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...
  • Dchazz
  • Newbie
  • 11594 Views
  • 115 comments
  • 213 likes
  • Android
  • Under investigation
  • 11594 Views
  • 115 comments
  • 213 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.
  • arjavmehta
  • Newbie
  • 8603 Views
  • 105 comments
  • 120 likes
  • iOS
  • Under investigation
  • 8603 Views
  • 105 comments
  • 120 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

  • Moderator
  • Moderator
  • We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
  • Yordan
  • Moderator
  • 727 Views
  • 35 comments
  • 5 likes
  • Desktop
  • Under investigation
  • 727 Views
  • 35 comments
  • 5 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • Juscoh
  • Newbie
  • 7626 Views
  • 35 comments
  • 95 likes
  • iOS
  • Under investigation
  • 7626 Views
  • 35 comments
  • 95 votes

[Sonos] Spotify randomly starts playing another song

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...

  • Moderator
  • Moderator
  • We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices.   This can usually be observed a...
  • Yordan
  • Moderator
  • 840 Views
  • 1 comments
  • 9 likes
  • Other
  • Under investigation
  • 840 Views
  • 1 comments
  • 9 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

  • Moderator
  • Moderator
  • We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...
  • Ivelina
  • Moderator
  • 1087 Views
  • 9 comments
  • 4 likes
  • Accounts
  • Under investigation
  • 1087 Views
  • 9 comments
  • 4 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • forrest603
  • Music Fan
  • 31815 Views
  • 159 comments
  • 457 likes
  • Other
  • Under investigation
  • 31815 Views
  • 159 comments
  • 457 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • ChargerSXP
  • Newbie
  • 87107 Views
  • 389 comments
  • 742 likes
  • Android
  • Under investigation
  • 87107 Views
  • 389 comments
  • 742 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Jwesley0123
  • Newbie
  • 13817 Views
  • 80 comments
  • 110 likes
  • Other
  • Under investigation
  • 13817 Views
  • 80 comments
  • 110 votes