Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • elr0ndk
  • Newbie
  • 529 Views
  • 18 comments
  • 15 likes
  • Premium
  • Under investigation
  • 529 Views
  • 18 comments
  • 15 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • BNYTBwpDUAQWKt7B
  • Casual Listener
  • 21258 Views
  • 175 comments
  • 261 likes
  • Desktop
  • Under investigation
  • 21258 Views
  • 175 comments
  • 261 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • eq4192
  • Newbie
  • 2306 Views
  • 48 comments
  • 34 likes
  • Other
  • Under investigation
  • 2306 Views
  • 48 comments
  • 34 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • fonduefroide
  • Newbie
  • 44629 Views
  • 383 comments
  • 258 likes
  • Accounts
    Other
  • Under investigation
  • 44629 Views
  • 383 comments
  • 258 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • DJMcGoven
  • Newbie
  • 20416 Views
  • 134 comments
  • 337 likes
  • Other
  • Under investigation
  • 20416 Views
  • 134 comments
  • 337 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Not applicable
  • 66516 Views
  • 352 comments
  • 644 likes
  • Android
  • Under investigation
  • 66516 Views
  • 352 comments
  • 644 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • RAK47
  • Newbie
  • 33081 Views
  • 109 comments
  • 233 likes
  • Other
  • Under investigation
  • 33081 Views
  • 109 comments
  • 233 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • notsupossed
  • Newbie
  • 31680 Views
  • 153 comments
  • 269 likes
  • Your Library
  • Under investigation
  • 31680 Views
  • 153 comments
  • 269 votes