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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent.

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Dalianne
  • Newbie
  • 7532 Views
  • 128 comments
  • 154 likes
  • Android
  • Under investigation
  • 7532 Views
  • 128 comments
  • 154 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • mad1337hax
  • Visitor
  • 2380 Views
  • 42 comments
  • 71 likes
  • Other
  • Under investigation
  • 2380 Views
  • 42 comments
  • 71 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

image (1).png image (3).png
  • Moderator
  • Moderator
  • We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...
  • Yordan
  • Moderator
  • 725 Views
  • 3 comments
  • 12 likes
  • Accounts
    Desktop
  • Under investigation
  • 725 Views
  • 3 comments
  • 12 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.
  • k3v0rk14n
  • Newbie
  • 3670 Views
  • 56 comments
  • 29 likes
  • Other
  • Under investigation
  • 3670 Views
  • 56 comments
  • 29 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • crizzle666
  • Newbie
  • 6236 Views
  • 55 comments
  • 92 likes
  • iOS
  • Under investigation
  • 6236 Views
  • 55 comments
  • 92 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • sun101
  • Music Fan
  • 30970 Views
  • 322 comments
  • 297 likes
  • Desktop (Windows)
  • Under investigation
  • 30970 Views
  • 322 comments
  • 297 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • tonypjr
  • Visitor
  • 15388 Views
  • 193 comments
  • 252 likes
  • iOS
  • Under investigation
  • 15388 Views
  • 193 comments
  • 252 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • SClark1
  • Casual Listener
  • 4999 Views
  • 77 comments
  • 45 likes
  • Other
    Your Library
  • Under investigation
  • 4999 Views
  • 77 comments
  • 45 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...
  • Novy
  • Moderator
  • 1070 Views
  • 17 comments
  • 16 likes
  • Desktop
  • Under investigation
  • 1070 Views
  • 17 comments
  • 16 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • strerd
  • Gig Goer
  • 22372 Views
  • 234 comments
  • 303 likes
  • Other
  • Under investigation
  • 22372 Views
  • 234 comments
  • 303 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Asa14
  • Visitor
  • 2403 Views
  • 22 comments
  • 43 likes
  • Other
  • Under investigation
  • 2403 Views
  • 22 comments
  • 43 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • bumblewitch
  • Newbie
  • 12834 Views
  • 101 comments
  • 160 likes
  • Your Library
  • Under investigation
  • 12834 Views
  • 101 comments
  • 160 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Dantpool
  • Gig Goer
  • 7407 Views
  • 108 comments
  • 53 likes
  • Other
  • Under investigation
  • 7407 Views
  • 108 comments
  • 53 votes